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The Westin New York Grand Central

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The Westin New York Grand Central
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2,991 Reviews from our TripAdvisor Community

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Showing 2,385: English reviews
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Dallas, United States
Reviewed yesterday NEW

I travel to NYC annually for a work related event and have stayed at the Westin Grand Central the past 3-4 years. Great dining options near by, close proximity to the subway, and relatively easy to catch a cab or Uber. Staff is always courteous and provide a welcoming environment. They are missing a club level lounge, but doesn't prevent...

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Thank Jeremy P
Miami, United States
Reviewed yesterday NEW

I like Westin Hotels as they always have lots of treadmills in the gym. This hotel is slightly dated in terms of decor and the room temperature did not go above 76 degrees which was not enough given how cold it was outside and how big the window is in the room. There was a couple of issues with the...

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Thank Helen W
Reviewed yesterday NEW

If you are Westin person this is your place for location alone. If you want some type of unique character in your hotel experience I would suggest other options. You will not be disappointed at a Westin from my experience but you may also not expereience anything new or creative. Rooms were clean, smaller and updated appropriately.

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Thank hampton603
West Sussex, United Kingdom
Reviewed 3 days ago NEW

We stayed here for 4 nights in Feb 2017. Our room was on 38th floor and had a great view of the Empire State from the window. 3 of us travelled - me, my husband and our 14 year old son & we had a room with 2 double beds. The beds were nice & comfy, heating was controlled by...

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Helpful?
Thank Julie L
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Julie L, Thank you for taking the time out to review our hotel. I am delighted to hear that you had a wonderful stay with us. I am also glad to hear that you were the amenities our hotel has to offer and of course the convenient locations that worked for your travels. As we strive to excel in...

Marietta, Georgia
Reviewed 3 days ago NEW

We had a wonderful time at the Westin this trip. However, the first night, Saturday night, there was a boisterous couple next door laughing loudly into the wee hours. However, when I called the front desk to send someone to remind them that it was almost 3 in the morning and keep it down. Security went to their door immediately...

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Helpful?
Thank tonibrown425
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello tonibrown425, Thank you for taking the time to review our property. I am delighted to hear that you had wonderful stay us; despite the noise from the room next to yours. I am also glad to hear that our security was able to address the issue promptly. Thank again for your feedback and we look forward to welcoming you...

New York City, New York
Reviewed 3 days ago NEW

What a great location - first class view of the Empire State Building from our room for starters ! Daily cleaning and laundry to high standard. The staff were extremely helpful and courteous . Nothing was too much trouble. We loved our stay and can't recommend it enough. Would certainly return.

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Thank Michael F
Newcastle, United Kingdom
Reviewed 3 days ago NEW

Had an amazing girlie trip 15-20 February 2017. Erica on reception was a very lovely lady really helpful and polite and gave us a wonderful room with a view. Room was very clean and modern will definitely stay at this hotel again. Free wifi was a great bonus.

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Thank katehU322XU
Newcastle upon Tyne, United Kingdom
Reviewed 4 days ago NEWvia mobile

Great location , lovely hotel, very clean , checked in by a lovely lady called Erica , very friendly and gave us the most fab room with view to die for, two minute walk from grand central, I'll def be returning 🗽❤️

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Thank asir38
London, United Kingdom
Reviewed 5 days ago NEWvia mobile

Stayed there for 5 nights and it was just ok. Nothing special. Slow check in and even slower check out. Reception Staff not welcoming at all but cleaning staff really great. Rooms are nothing amazing. Not too far from time square

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Thank Ismael A
Mildenhall, United Kingdom
Reviewed 5 days ago NEW

All was really good until the last day when there was an error with our baggage that had been stored away after checking out. On trying to retrieve our baggage we were met by 2 men who were working that area who were incredibly rude and very impatient. They brought up the fact that we hadn't tipped one of their...

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Thank Vicky H

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: £160 - £462 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#61 Green Hotel in New York City
#155 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
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Questions? Get answers from The Westin New York Grand Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beds were comfortable”
 of 5 bubbles 862helenw, 24 Feb 2017 | Read review
“A bigger ice bucket would be great.”
 of 5 bubbles K7085RSmichaelf, 22 Feb 2017 | Read review
“Opt for room at the front of the hotel , views are amazing ! ”
 of 5 bubbles annemR4540EH, 19 Feb 2017 | Read review
“The bell man saved the day - arranged a cab in less than 1 minute and less than an hour later at Newark airport during rush hour.”
 of 5 bubbles N75NUjiml, 18 Feb 2017 | Read review
“We had a lovely view of the Chrysler building, amazing”
 of 5 bubbles leindsm, 15 Feb 2017 | Read review
5 of 5