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Residence Inn El Paso

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Traveller (79)
Room & Suite (38)
Dining (12)
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Overview
  • Excellent44%
  • Very good31%
  • Average14%
  • Poor4%
  • Terrible7%
Travellers talk about
“front desk”(42 reviews)
“museum district”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
All hotel details
Additional information
Offers from Residence Inn El Paso
Special Offer: Member Rates
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Offers from Residence Inn El Paso
Special Offer: Member Rates
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (158)
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154 results
Traveller rating
65
48
22
7
12
Traveller type
Time of year
LanguageEnglish
65
48
22
7
12
Show reviews that mention
All reviewstwo bedroom suitefront deskmuseum districtbasketball courtmarriott brandwarm breakfastus feel at homelocation is ideallong staytaco cabanascenic driveevery morningnice clean roomsgreat place to stayfrontage roadindoor pooloutstanding staff
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1 - 5 of 154 reviews
Reviewed 1 week ago

I'm am writing this email to inform and voice my displeasure about my recent stay at the Residence Inn El Paso on Gateway Blvd West. This has to be by far the worst Residence Inn I've stayed in ever.The staff was great , but the...More

Thank Clarence c
Response from Karina M, Manager at Residence Inn El PasoResponded 1 week ago

Dear Mr. Clarence We like to pride ourselves in providing the best customer service and I sincerely apologize for the inconveniences you experienced during your stay. Rest assure we are doing our due diligence to ensure the issues you mentioned are taken care of immediately,...More

Reviewed 24 April 2018

Not in the best area of town. Patio furniture stolen while I was there! Rooms look like theyre from the 80's but clean and beds are SO comfy! No charging stations but I'm spoiled. No printing from your room but I'm spoiled. Construction was going...More

Thank Wanderer790
Reviewed 21 March 2018

the weather was not very good for Spring Break here in El Paso so i decided we would stay the night here some swimming in their indoor pool. it was a nice stay for a little stay-cation! the room had a full size fridge, full...More

Thank Tony R
Reviewed 20 February 2018 via mobile

I had a horrible customer service experience during my check-in at this property. Cassandra was the front desk attendant who demonstrated the most unprofessional, combative, insulting, and down right mean attitude towards me and my family at check-in. I’ve traveled the world for work and...More

1  Thank Victor C
Response from Dereck R, General Manager at Residence Inn El PasoResponded 21 February 2018

Hello Victor C, Thank you for taking the time to review our property. We pride ourselves on offering the best customer service possible, but after reading your comments looks like we have some opportunities to improve. We will be discussing this matter with the employee...More

Reviewed 15 February 2018

I recently completed a month long stay at this Residence Inn. I arrived early in the morning on the day that my reservation started (January 2,2018). I had traveled about 10 hours from the DFW area. I left on the afternoon of January 1st to...More

Thank Wayne1954
Response from Dereck R, General Manager at Residence Inn El PasoResponded 16 February 2018

Mr. Wayne1954, Thank you for taking the time to review our property. After reviewing your comments, I offer my apologies for the inconveniences you encountered. I believe you have previously been contacted by a member of our management staff to discuss your stay and the...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Tennis Court
Indoor pool
Details
Price range
US$126 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$126 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (79)
Room & Suite (38)
Dining (12)
Pool & Beach (3)
Business Centre & Event Rooms (2)
Questions & Answers
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Room Tips
"Get a room with no windows facing the interstate!!"
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"Rooms on back side of property are very noisy when city garbage trucks collect trash dumpsters at 3:45 am..."
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"All rooms I have stayed in are good"
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"High floor on the front of the hotel"
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