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Holiday Inn El Paso West-Sunland Park

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Traveller (51)
Room & Suite (42)
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Overview
  • Excellent51%
  • Very good27%
  • Average11%
  • Poor7%
  • Terrible4%
Travellers talk about
“fitness center”(9 reviews)
“nice pool”(6 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn El Paso West-Sunland Park
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Offers from Holiday Inn El Paso West-Sunland Park
Special Offer: Book Direct and Save
Hotel deals
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (564)
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530 results
Traveller rating
270
142
61
37
20
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LanguageEnglish
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270
142
61
37
20
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All reviewsapartment complexfitness centernice poolwould stay here againbeds were comfortableshuttle servicefront desk clerkbusiness tripwafflespaulinefreewayunitsdallasmicrowavemaintenancewestel
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1 - 5 of 530 reviews
Reviewed 6 days ago

This is actually the only property that did not recognize us as a spire elite member. Just thought that was interesting. Things just seemed confused for some reason. Whatever. The property itself is quite unique and interesting. Upkeep of it was fine, the room was...More

Thank zooeyasher
Response from Christina F, Manager at Holiday Inn El Paso West-Sunland ParkResponded yesterday

zooeyasher, Thank you so much for your review of our property. It is sad to say that you definitely did not experience us at our best and I apologize for that. I am so sorry that you had to wait to get those cups and...More

Hotel's Favourite
Reviewed 11 June 2018

When traveling with little ones on a long car trip it's always nice to know you have a clean room, comfortable bed and friendly staff waiting for you. This seems to be a once every couple of years stop for us and the Holiday Inn...More

Thank KarithFR
Response from Christina F, Manager at Holiday Inn El Paso West-Sunland ParkResponded 13 June 2018

KarithFR, Thank you for your nice review of our property on Trip Advisor. We appreciate your feedback. I was glad to see that you were able to enjoy your room and stay with us and we were able to accommodate you. I apologize for the...More

A TripAdvisor Member
33
Reviewed 1 week ago via mobile

This Holiday Inn blew us away! The check in process was so fast and easy, and we were greeted by a warm, friendly staff upon arrival. The hotel manager greeted us as well. The property is just as lovely as it is unique. With multiple...More

Thank A TripAdvisor Member
Response from Christina F, Manager at Holiday Inn El Paso West-Sunland ParkResponded 1 week ago

Thank you for such a nice review, it is truly appreciated. I am glad that your check in experience was so pleasant and quick. It was also great to hear that you liked our unique property layout, we like to think that was makes us...More

Reviewed 1 week ago via mobile

Wow. Just wow. What a unique experience! I've stayed in literally a hundred Holiday Inns and there is simply none that compares with this one. The layout is so interesting. Reminiscent of an apartment complex layout, there is plenty of shade from the blazing El...More

Thank RandyCrenshaw
Response from Christina F, Manager at Holiday Inn El Paso West-Sunland ParkResponded 1 week ago

RandyCrenshaw, Thank you for your fantastic review of our property! It is very welcomed. I am so glad that you were able to appreciate our unique layout here. It really is a nice walk to enjoy. It was also great to hear you enjoyed our...More

Reviewed 2 weeks ago via mobile

I’ve stayed in El Paso many times for work. This hotel stands out. I love the shuttle service to and from the airport. The rooms are so comfortable. The beds are one of the best hotel mattresses I’ve ever slept on. Also great room service...More

Thank jcurraisjr
Response from Christina F, Manager at Holiday Inn El Paso West-Sunland ParkResponded 2 weeks ago

jcurraisjr, Thank you so much for your great review. We were so glad to see that you enjoyed your stay with us. It was good to see that you were able to take advantage of our great 24hr shuttle service and we are glad that...More

View more reviews
About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Wheelchair access
Room Service
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Breakfast included
Dry Cleaning
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Outdoor pool
Hot Tub
Heated pool
Details
Price range
US$86 - US$135 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Family Hotel in El Paso
#8 Business Hotel in El Paso
#10 Romantic Hotel in El Paso
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$86 - US$135 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Family Hotel in El Paso
#8 Business Hotel in El Paso
#10 Romantic Hotel in El Paso
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (51)
Room & Suite (42)
Dining (8)
Pool & Beach (7)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
colleen j
3 February 2017|
Answer
Response from Lorenzo F | Property representative |
Yes we have a $50.00 non refundable pet fee.
0
Votes
Janet C
28 December 2016|
AnswerShow all 7 answers
Response from Lorenzo F | Property representative |
We have 4 Jacuzzi tubs in the hotel , all in suites.
0
Votes
lac7
24 August 2015|
AnswerShow all 7 answers
Response from Lorenzo F | Property representative |
The airport is 15-20 minutes from the hotel based on traffic. The hotel is happy to schedule a pick up or drop off time based on availability. The same goes for any ride within a 7 mile radius.
0
Votes
Room Tips
"Ask for a ground floor near the pool"
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"Since the hotel is near the freeway, an inside room will likely be more quiet."
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"If walking outside in the weather is a problem for you, get a room closest to the breakfast area, etc."
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"Back side away from the Interstate."
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