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Sheraton Philadelphia University City Hotel

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Traveller (252)
Room & Suite (222)
Dining (26)
Overview
Hotel website
3549 Chestnut Street, Philadelphia, PA 19104 See on map
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Outdoor pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star accommodation
Additional information
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Offers from Sheraton Philadelphia University City Hotel
Special Offer: Save up to 20% in Philly!
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Rooms
28 Oct29 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,599)
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1,561 results
Traveller rating
767
395
250
92
57
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Time of year
LanguageEnglish
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767
395
250
92
57
Show reviews that mention
All reviews chef michael university city the club lounge noodle house front desk penn's campus college visit street station guest services fitness center across the street housekeeping staff per day convenient location checking in enjoyed my stay few blocks
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1 - 5 of 1,561 reviews
Reviewed 1 week ago

Stayed here for one night while visiting CHOPS. Very clean and comfortable hotel. Beds were clean and very comfy, linens were nice. The check in person was very short with us (we checked in around 1:00 AM coming in for an emergency visit) and obnoxious,...More

Thank Lori S
Response from Chris D, Manager at Sheraton Philadelphia University City HotelResponded 1 week ago

Hello Lori, Thank you for sharing your visit to our property with TripAdvisor. We are delighted that your overall experience was great. Please accept our apologies for the subpar check in experience.We have taken your feedback to make sure that we correct the check in...More

Hotel's Favourite
Reviewed 27 August 2018

We have stayed at this hotel twice in the last week...and several more times over the past year. It is convenient to Drexel & Penn and for watching our daughter's college sports team. Ron is exceptional at the Front Desk! Always a smile and wonderful...More

Thank CindyC77
Response from JKelly2015, General Manager at Sheraton Philadelphia University City HotelResponded 28 August 2018

Hi Cindy. Welcome back and thank you for your special mention of Ron and our hotel team. We will look forward to welcoming you again soon. Best regards Joe Kelly General Manager

Reviewed 1 week ago

I never expect anything better from Sheraton, and this one is no different. Check In: Wait time from 15 min minimum to 1 hour. This is just because there is usually 1-2 reps in front desk. Rooms: Must have been renovated 100 years go. Building:...More

1  Thank Rohit S
Response from Chris D, Manager at Sheraton Philadelphia University City HotelResponded 1 week ago

Hello Rohit, Thank you for visiting the Sheraton Philadelphia University City hotel. Unfortunately, we failed to meet your expectations or our standards during your stay. We pride ourselves on having exceptional service and there is never an reason for our team members to fall short...More

Reviewed 1 week ago

You cannot beat the location if you are attending a conference/meetings at Penn or Drexel. The staff is also very friendly and accommodating. It is those factors that garnered the property the '3' rating. I would not be inclined to stay here again. I was...More

1  Thank Susan K
Response from Chris D, Manager at Sheraton Philadelphia University City HotelResponded 1 week ago

Hello Susan, Thank you for visiting our property. We are deeply apologetic to hear about the service opportunities that we missed while you were here. We have made sure that the appropriate department heads have been notified of these opportunities, so that they can be...More

Reviewed 3 weeks ago via mobile

With the Inn at Penn (a Hilton Hotel) one block away, the are only two reasons to stay here - a cheaper rate or you are loyal to SPG. The rooms are old, not terribly clean - mold on the tiles, gross shower curtains that...More

1  Thank NaplesVisitor
Response from Chris D, Manager at Sheraton Philadelphia University City HotelResponded 1 week ago

Hello NaplesVisitor, Thank you for visiting our property. We are deeply apologetic to hear about the service opportunities that we missed while you were here. We have made sure that the appropriate department heads have been notified of these opportunities, so that they can be...More

View more reviews
About
Description
A reimagined Philadelphia hotel on a historic campus. Located in the heart of the University of Pennsylvania campus, Sheraton Philadelphia University City Hotel is within walking distance of iconic attractions and More entertainment. Our newly reimagined hotel offers warm, family-friendly hospitality and unique social spaces. We are immersed in the culture and history of Philadelphia - from museums that trace world civilizations to local eateries and elite universities. Unwind and explore the best of the city within moments. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Hotel Style
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
316
Price range
US$163 - US$438 (Based on Average Rates for a Standard Room)
Also Known As
Sheraton Philadelphia University City Resort
,
Philadelphia Sheraton
Location
United States > Pennsylvania > Philadelphia > University City
Hotel class
Awards & Recognition
GreenPartner
Certificate of Excellence
GreenPartner
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
316
Price range
US$163 - US$438 (Based on Average Rates for a Standard Room)
Also Known As
Sheraton Philadelphia University City Resort
,
Philadelphia Sheraton
Location
United States > Pennsylvania > Philadelphia > University City
Photos
Traveller (252)
Room & Suite (222)
Dining (26)
Pool & Beach (8)
Amenities (16)
Business Centre & Event Rooms (4)
Nearby
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Questions & Answers
Ask a question
Ctowner1
24 June 2018|
AnswerShow all 3 answers
Response from jip81 | Reviewed this property |
I was there in May. The lobby area has been fully renovated and I the Club lounge on the upper floor. Some of the rooms may have been renovated but I do not believe all of them. I have been staying at this hotel for several... More
0
Votes
Squann
15 February 2018|
AnswerShow all 3 answers
Response from r2655 | Reviewed this property |
check in is 3pm . Checkout is 11am
0
Votes
Squann
15 February 2018|
AnswerShow all 2 answers
Response from Chris D | Property representative |
Our Check-In time is 3PM. Our Check-out time is 1PM. You may be able to check in earlier if rooms are available from the previous night, depending on our occupancy the previous day. We will gladly store your luggage if a... More
0
Votes
Room Tips
"Try to get a higher floor for a better view. Mine was pretty low, so the view was a bit limited."
SusanK347
1 week ago
Read review
"definitely don't get the horrible room 827"
elizabethhV3301UF
4 weeks ago
Read review
"Enjoy your stay! We certainly did."
barbara692018
11 Sep 2018
Read review
"High floors are quieter."
CindyC77
27 Aug 2018
Read review
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