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The Ritz-Carlton, Philadelphia

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Traveller (556)
Room & Suite (276)
Dining (50)
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Overview
  • Excellent51%
  • Very good24%
  • Average14%
  • Poor7%
  • Terrible4%
Travellers talk about
“city hall”(205 reviews)
“club level”(68 reviews)
“bank building”(42 reviews)
AMENITIES
Wifi
Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
5 Star Hotel
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Offers from The Ritz-Carlton, Philadelphia
Special Offer: Book Your Summer Escape
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Offers from The Ritz-Carlton, Philadelphia
Special Offer: Book Your Summer Escape
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Rooms
4 Jun5 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,752)
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All reviewscity hallclub levelbank buildinglobby barsuperior roombeautiful hotelwilliam pennbeautiful lobbyluxury hotelguest roomshigh floorbroad streetthe entire staffcorner roomstreet noisevalet parkingfew blocks
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1 - 5 of 1,722 reviews
Reviewed yesterday via mobile

This is an embarrassment to RC. Poor Service, to the point where they gave us a room that was already occupied. We are the highest level for Marriott rewards members and they treated us like dirt. The rooms were outdated as was the hotel, and...More

1  Thank Kelsey P
Response from Leonard B, General Manager at The Ritz-Carlton, PhiladelphiaResponded today

Dear Kelsey P, Thank you for being our recent guest and for sharing your candid feedback. We appreciate your feedback as we continually look to improve upon the experience of our guests. Please accept our most sincere apology for any issues you experienced during your...More

Reviewed 2 days ago

We stayed here for a 'fun Philly Friday night.' We pulled up and the bellman was attentive to take our car. We strolled up to the front desk, handed the gentleman my credit card and license, and in the course of the 3-5 minutes it...More

1  Thank carriej11
Reviewed 4 days ago via mobile

The Ritz is just a nice hotel here. It does have a pretty lobby area but it’s not very inviting as some Ritz are. The receptionists are nice but don’t have much communication with their companies that rent out their conference space and aren’t really...More

Thank cajunfun
Reviewed 6 days ago via mobile

Its not clear who this hotel is meant to serve. Yes, it’s well located. But the range of facilities is very limited. My understanding was that RC was the flagship of the Marriott brands. Or that is how it use to be. A small gym....More

2  Thank Michael M
Response from Leonard B, General Manager at The Ritz-Carlton, PhiladelphiaResponded 4 days ago

Dear Michael M, Thank you for choosing to stay with us and for your candid feedback from your most recent stay. I appreciate hearing our guests experience, as this is how we learn and continue to grow. And as you mentioned, to learn exactly who...More

Reviewed 6 days ago via mobile

We found this property to be exceedingly underwhelming. If there are audits conducted on Ritz-Carlton’s, this has to be the lowest performing in the brand. There was absolutely zero resemblance of any luxury in the hotel perhaps aside from the bed which was comfortable. The...More

1  Thank DubSee
Response from Leonard B, General Manager at The Ritz-Carlton, PhiladelphiaResponded 4 days ago

Dear DubSee, I want to first and foremost thank you for being our guest, and apologize that we did not deliver on the service standards that we promise to you, as our guest. We are incredibly grateful of your feedback as it has given us...More

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About
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Sauna
Details
Price range
US$350 - US$858 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Philadelphia
#15 Luxury Hotel in Philadelphia
#25 Family Hotel in Philadelphia
#29 Business Hotel in Philadelphia
#29 Romantic Hotel in Philadelphia
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$350 - US$858 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Philadelphia
#15 Luxury Hotel in Philadelphia
#25 Family Hotel in Philadelphia
#29 Business Hotel in Philadelphia
#29 Romantic Hotel in Philadelphia
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (556)
Room & Suite (276)
Dining (50)
Business Centre & Event Rooms (5)
Family and Play Areas (1)
Questions & Answers
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Nicole M
1 January 2018|
AnswerShow all 4 answers
Response from BobNYCSC | Reviewed this property |
MLB teams stay in R-C properties quite often, Not sure of an individual team choice.
0
Votes
Hockey8729
6 September 2017|
AnswerShow all 3 answers
Response from AllanNCynthia | Reviewed this property |
It's about $50 per day. Sometimes you can have it included as part of a package deal
1
Vote
De3zy C
6 January 2017|
AnswerShow all 4 answers
Response from AllanNCynthia | Reviewed this property |
Actually they don't monitor your room activity and besides there's so many private seating areas in the lobby. You can order snacks and drinks there too
0
Votes
Room Tips
"Get a high room with a view of the city"
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"try and get a room the looks at the City Hall building."
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"City Hall view rooms have a wonderful view."
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"Higher floor is best."
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