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Sofitel Philadelphia Hotel

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Sofitel Philadelphia Hotel
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3,159 Reviews from our TripAdvisor Community

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Showing 2,938: English reviews
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nyc
Reviewed yesterday NEW

We needed a hotel room in Philadelphia in early March and wanted to stay at the Ritz or Rittenhouse, but neither had availability. So we stayed at the Sofitel and we were pleasantly surprised! Our room was ready on time, the front desk was courteous, accommodations were clean and modern and the valet was very prompt. A great value for...

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Helpful?
Thank ccjulian
Apex, North Carolina, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 11 February 2017

Today wow--- room service came to room early i wasn't ready to have room refreshed I asked if they could come back in 1 hr. I left the hotel thinking they'd come back but upon return 2 hrs later, not room service, (bad unmade, trash, dishes left in hallway). So I went to front desk to ask for service it...

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Helpful?
2Thank Pastor R
About Hotel's Favourite Review
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Dear Pastor R, Thank you for sharing your review as your comments greatly assist us with continually making improvements to our service. I was very disappointed to hear of your experience as this is not our standard. I have shared your review with our team to ensure we are always providing the consistently efficient service we are known for at...

West Creek, New Jersey
Reviewed 2 days ago NEW

We love all Sofitel Hotels. They really cater to repeat customers. They gave us vouchers for drinks at the bar. The front desk is amazing. My son asked if they had teddy bears. The Sofitel in Beverly Hills has them behind the desk. The woman politely said they didn't have any. An hour later she finds us. Gives my son...

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Helpful?
Thank Ginamarie_Miley
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Bonjour Ginamarie_Miley, Thank you for being such a loyal guest of Sofitel. I am absolutely delighted that we are always able to provide you with great stays and especially that we were able to get a teddy bear for your son. We eagerly await your and your family's next stay with us! Warm Regards, Angela

Northbrook, Illinois
Reviewed 3 days ago NEW

As a big fan of Sofitel brand, I was looking forward to a short business trip to Philly. Once again, my expectations were exceeded. It went smoothly all the way from the front desk check-in to check-out in 24 hours. It helped to be Accor Gold Member. I was being offered upgrade to the suite on top 14th floor. Suite...

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Helpful?
Thank Alex G
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Bonjour Alex G, Thank you for being such a loyal guest of Sofitel. I am absolutely delighted that you enjoyed your stay with us from your spacious Suite, Le Club Gold member benefits, breakfast in Chez Colette, to our great downtown location. We would love to welcome you back again and with the opportunity to bring your family and enjoy...

Nolensville, Tennessee
Reviewed 3 days ago NEW

From the moment I set foot on the property I was greeted with warm, "Bon jours", and they never stopped coming. The staff there is wonderful, from the front desk to the concierge to the wait staff. In addition, the room was extremely clean and the bed was very comfortable. It was my first stay in a Sofitel, and I'd...

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Helpful?
Thank Jill K
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Cher Jill K, Thank you for your wonderful review! I am absolutely delighted that you had such a pleasant stay with us and that our ambassadors were able to provide you with such a memorable experience. We eagerly await the next time you are able to visit Philadelphia and stay with us! Warm Regards, Angela

Surrey, United Kingdom
Reviewed 4 days ago NEW

Had really high expectations for our stay at the Sofitel, and not only were they met, they were exceeded. Staff were friendly, helpful and welcoming upon arrival. The men at the door made us feel instantly welcome and made us feel happy to be staying there; the girl at the front desk was very informative and provided us with lots...

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Helpful?
Thank Emma A
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Cher Emma A, Thank you for your wonderful review! I am delighted that you had such a pleasant stay with us and not only enjoyed our rooms, but that our ambassadors were truly able to provide you with a memorable experience. We eagerly await the time time you have the opportunity to visit us in Philadelphia. Warm Regards, Angela

Hong Kong, China
Reviewed 5 days ago NEW

Review collected in partnership with Accorhotels.com
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Thank PhilipNrd
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Philadelphia, Pennsylvania
Reviewed 1 week ago NEWvia mobile

Our house was under renovation so we escaped to the Sofitel for thanksgiving. Despite being in center city the hotel feels calm and private and the rooms are a great size and incredibly comfortable. Service was consistent and excellent. The downstairs bar is good value and a great space - quiet but with enough atmosphere.

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Thank Chuck A
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Bonjour Chuck A, Thank you for choosing to stay with us for the Thanksgiving holiday. I am very glad to hear that you enjoyed our spacious rooms, our lobby lounge, Liberte, and especially that our ambassadors provided you with memorable service. We would love to welcome you back again. Merci, Angela

Mooresville, North Carolina
Reviewed 1 week ago

We visit Philadelphia regularly and have stayed in several of the nicer hotels. I booked the Sofitel as we had enjoyed an excellent experience at the Sofitel Paris le Faubourg just last year. I booked the same Junior Suite that we had in Paris. Check in, valet parking and any interaction with staff was very good, but the condition of...

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1Thank Fitchik
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Bonjour Fitchik, Thank you for your helpful comments as they greatly assist us in continually making enhancements to our hotel. I have shared your review with our team for us to do all we can to make any changes possible. I would very much like the opportunity to welcome you back again for the true perfect stay we have been...

Baltimore, Maryland
Reviewed 2 weeks ago

Last week I spent a night at the Sofitel. My stay went well enough, but it's what happened there a couple of days later that is the problem. I had spent the night at the hotel across the street, and as it was a cold winter morning, I decided to cut through the Sofitel lobby to use their side door...

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Thank BaltimoreMDWriter
Angela B, General Manager at Sofitel Philadelphia Hotel, responded to this review

Dear BaltimoreMDWriter, Thank you for sharing your review with us as your comments greatly assist us with continually making improvements to our service. I was disappointed to hear of your experience as this is not our standard. I have shared with our team to ensure everyone is aware and for our ambassadors to provide consistent service to all guests, even...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersGold level
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Philadelphia Hotel staff and other travellers.
22 questions
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Questions? Get answers from Sofitel Philadelphia Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors tend to have better views.”
 of 5 bubbles IrishNyBoy, 15 Mar 2017 | Read review
“Our room was 1201 only two at the front of the hotel at that level”
 of 5 bubbles leonNewJersey, 10 Mar 2017 | Read review
“Ask for a room away from the elevators to ensure a quiet stay”
 of 5 bubbles TreslynJ, 9 Mar 2017 | Read review
“Suite was great and very spacious for 2 adults and 1 child.”
 of 5 bubbles E6778FAlisam, 8 Mar 2017 | Read review
“Choose a different hotel altogether.”
 of 5 bubbles bcfamily2011, 24 Feb 2017 | Read review
5 of 5