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As with any Embassy Suites the rooms are large, nicely laid out the furniture upgrades are of good quality. The living room TV size and mobility is good and appreciated. The bathroom was clean and sufficient. The beds are comfortable and the bedrooms are of...More
Your team to an extremely wonderful job at my stay at your hotel.
Bessie was a pleasure to work with and she was pleasant and extremely helpful throughout our stay. Gloria was very helpful with great information on the phone an nice to meet in...More
1 Thank Avalon2
Response from Bryan T, Director of Sales at Embassy Suites by Hilton Philadelphia - Center CityResponded 5 weeks ago
Thank you for your kind review! I'm happy to hear that you enjoyed your stay and that you had a chance to interact with Bessie, Gloria, and our fantastic bartenders. We have a great team and they take pride in their work so I am...More
Room was very big and bed very comfortable. I'm 5"7' and the shower was a bit low (not a big deal) Very slow elevators. But other than that. The views were great. The breakfast was very good. And the valet and staff was very kind....More
The hotel is located in a nice area of Philadelphia, walkable to a lot of restaurants, bars, and museums. The elevators were under construction during our stay, which meant that often you had to wait 20 minutes to catch an available elevator (literally- we timed...More
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We were here to celebrate our anniversary and chose this hotel for it's spectacular balcony views. Although the hotel does not advertise balconies as one of their amenities, the pictures definitely makes it appear that you have that awesome feature. Not the case!! The sliding...More
Thank Crystal B
Response from Samantha W, Guest Relations Manager at Embassy Suites by Hilton Philadelphia - Center CityResponded 4 days ago
Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback means a great deal to us. We are so sorry to hear about the inconveniences you experienced with the elevators, balconies, and room service. We are...More
Response from cconnches | Reviewed this property |
The balcony offers a wide open view of the Ben Franklin Parkway. There is a sign on the door to the balcony that says it is locked for your protection, but the lock consisted of a bar in front of the slider. Easily... More
The balcony offers a wide open view of the Ben Franklin Parkway. There is a sign on the door to the balcony that says it is locked for your protection, but the lock consisted of a bar in front of the slider. Easily removed. We used the balcony and saw others doing the same.