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Well I stayed here last night and once last week and really wanted to rate this property higher then a two. First the staff members are great very friendly and helpful that’s the main reason I’m not rating it a one. The property is old...More
3 Thank antgat15
Response from Dan W, General Manager at Aloft Jacksonville AirportResponded 6 days ago
We would like to thank you for taking the time to review a recent stay at the Aloft Jacksonville Airport and for your loyalty to SPG as a Platinum member. As General Manager, I want to personally apologize to you for what you...More
My husband and I stayed at this property for our anniversary weekend getaway for two nights. Due to my own poor planning, my flight arrived at 10:30am, 7 hours ahead of my husband. I had been traveling since 2am and intended to just snooze on...More
1 Thank MelJPoffel
Response from Dan W, General Manager at Aloft Jacksonville AirportResponded 3 March 2018
Thank you for choosing to stay at the Aloft Jacksonville Airport and for sharing this review. Happy belated anniversary to you and your husband. We are thrilled to have played a small part in your celebration. Thank you for the kind words regarding...More
We stayed here before a few years ago and the hotel was great. We decided to stay here again as a pit stop on the way to Orlando. The hotel looked like it could use some maintenance. It wasn't the cleanest hotel and you can...More
Response from Dan W, General Manager at Aloft Jacksonville AirportResponded 1 week ago
Thank you for providing us with feedback regarding your most recent stay with us. Your satisfaction, feedback and loyalty are very important to our hotel.
As General Manager, I am very concerned to hear that you did not enjoy the recent stay and...More
I stopped here for one night while passing through for work. While I get what the hotel design is supposed to be-an industrial modern vibe- it comes off as dark and a little seedy.
Aside from the design fail, My room was dirty. The shower...More
Response from Dan W, General Manager at Aloft Jacksonville AirportResponded 9 May 2018
Thank you for being a recent guest of the Aloft Jacksonville Airport. I would like to personally apologize for the issues you encountered while we hosted you. I assure you that these issues are being addressed immediately with our entire team to ensure...More
This hotel is minutes from many great eating places. It is very close to I95 . The staff is friendly and efficient . The hotel has a friendly informal vibe.Pets are entusiasticaly welcomed. The room was exceptionally quiet even though we were very close to...More
Response from Dan W, General Manager at Aloft Jacksonville AirportResponded 10 May 2018
Thank you for sharing this review regarding a recent Aloft Jacksonville Airport stay. I will be happy to share this feedback with our entire Aloft team as they are working hard each and every day to improve the guest experience. We are very...More