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Red Roof Inn - Jacksonville Airport

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Red Roof Inn - Jacksonville Airport
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163 Reviews from our TripAdvisor Community

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Showing 160: English reviews
Miami, Florida
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 weeks ago

We stay here all the time with and without our dog. It's always a smooth process check in and out and the rooms are always cleaned and updated. The staff is always friendly and attentive. Its quite and the beds.

Helpful?
1 Thank Lissette G
Bob P, General Manager at Red Roof Inn - Jacksonville Airport, responded to this review

Dear Guest. Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. More 

Glennville, Georgia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 October 2016

Our room had not been cleaned and when we told the desk clerk Garry, he sent us to the laundry room to get some clean sheets that we had to put on ourselves. We were told by a cleaning person that the comforter is not changed during cleanings. The mattress had black mold as did the ceiling and the showerhead.... More 

Helpful?
3 Thank Rodin D
Bob P, General Manager at Red Roof Inn - Jacksonville Airport, responded to this review

Thank you for taking the time to write such a detailed review. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. More 

Ocean Springs, Mississippi
1 review
Reviewed 24 October 2016

For a budget motel, this red roof inn made me feel safe, and welcomed. Coffee every morning and friendly staff. We stayed there while closing on a house in Jacksonville and for the money, it was convenient, safe, and close to lots of shopping.

Helpful?
Thank margen98
Bob P, General Manager at Red Roof Inn - Jacksonville Airport, responded to this review

Dear Traveler. Thank you for your review and for choosing our Inn. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our Inn. More 

Oakland Park, Florida
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 October 2016

Friendly staff and that's where it ends. I was traveling from NYC to Fort Lauderdale and wanted a hotel off 95 that took cats, we had one. The room smelled of bleach, the floor was stickly and the bathroom wasn't that clean....but that could have been age. HORRIBLE, cheap but still horrible.

Helpful?
Thank travelertampa1
Bob P, General Manager at Red Roof Inn - Jacksonville Airport, responded to this review

Thank you for your feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return trip to NYC. More 

Jacksonville, Florida
1 review
Reviewed 17 October 2016

It's been a long term stay, haven't had issues here. Always friendly staff, clean rooms, no bugs, nice pool. Always has been coffee, and was here during Hurricane Matthew, and the entire staff was very friendly and helpful through it all. Earnest is top notch, always has a smile on his face. Thank you for making our stay awesome :)

Helpful?
Thank Ostinett1985
Bob P, General Manager at Red Roof Inn - Jacksonville Airport, responded to this review

Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. More 

2 reviews
Reviewed 11 October 2016 via mobile

By far the worst red roof I've ever stayed at. Tacky and destroyed, if you don't mind staying at what's left of a hotel then go for it. Front desk clerk was behind the building with her boyfriend doing what looked to be buying drugs. They both had nasty looking dredlocks and were very gross looking, as if they hadn't... More 

Helpful?
Thank Mike S
Bob P, General Manager at Red Roof Inn - Jacksonville Airport, responded to this review

I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. More 

A TripAdvisor Member
Reviewed 20 September 2016 via mobile

Dirty and old. The man on the front desk asked when check out if we enjoyed our staying. He was surprised when I told him "not really". I just wonder how can someone enjoy staying there. Avoid. We booked this place based on reviews and pictures. Photoshop worked well buy reality has not been retouched.

Helpful?
Thank A TripAdvisor Member
Bob P, General Manager at Red Roof Inn - Jacksonville Airport, responded to this review

I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. More 

Saint Augustine, Florida
Level Contributor
58 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 29 August 2016

It all started at check-in at 9pm as we had an early flight to Denver in the morning. We were greeted by the clerk, a Black gentleman just as the East Indian owner walked in. I have not seen such racism in many years as she had him go through all the cash and receipts down to the penny as... More 

Helpful?
Thank Jagsfan62
Bob P, General Manager at Red Roof Inn - Jacksonville Airport, responded to this review

I am very disappointed to hear that you found our service to be below your standards. To our surprise we are not able to reconcile your concerns with our courtesy call log book, guest complaint log book, security log book or in any reports. We would definately like to know more. Please email us with a phone number or email... More 

1 review
Reviewed 22 August 2016 via mobile

I visited Jacksonville FL for my Birthday and I stayed there for about 8-9 days thru my birthday.I never encountered such hospitality and courteous treatment(Wow).I live on the west coast and people are bland and dry as the Sierra desert so I was taken aback with the warmest,nice group of people from housekeeping to their amazing informative Manager Name Earnest... More 

Helpful?
Thank Shahser
Bob P, General Manager at Red Roof Inn - Jacksonville Airport, responded to this review

Thank you for taking the time to review your stay with us. We will let Earnest and his team know that you were pleased with their service. We hope to welcome you back again soon More 

2 reviews
Reviewed 19 August 2016 via mobile

Long term stay from July-current. Not bad. Friendly staff. My issue is the cleanliness of the pool and the really horrible internet. The pool has not been cleaned much if at all since we've been here. There is most definitely bacteria growing in it, as my son who has sensitive skin is now breaking out any time we go there.... More 

Helpful?
Thank Liz O
Bob P, General Manager at Red Roof Inn - Jacksonville Airport, responded to this review

Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our internet and pool services didn't meet your expectations. Please note that your concerns have been passed on to our pool & internet service companies. I can understand the inconvenience of only 28 days extended stay policy for... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Red Roof Inn - Jacksonville Airport

Address: 1063 Airport Road, Jacksonville, FL 32218
Region: United States > Florida > Jacksonville
Price Range: £45 - £59 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn - Jacksonville Airport 2*
Number of rooms: 107
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Also Known As:
Red Roof Inn Jacksonville
Jacksonville Red Roof Inn
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn - Jacksonville Airport staff and other travellers.
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Hollywood, Florida
over a year ago

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Questions? Get answers from Red Roof Inn - Jacksonville Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can choose a good room by choosing another hotel.”
 of 5 bubbles rodind2016, 26 Oct 2016 | Read review
“don't stay here.”
 of 5 bubbles travelertampa1, 18 Oct 2016 | Read review
“Just stay away”
 of 5 bubbles Jagsfan62, 29 Aug 2016 | Read review
“ice machine is on bottom floor”
 of 5 bubbles 691judyr, 26 Jul 2016 | Read review
“very good place to stay”
 of 5 bubbles sbuckler9991, 21 Jul 2016 | Read review
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