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Magnuson Hotel Jacksonville Downtown

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Traveller (13)
Room & Suite (13)
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Overview
  • Excellent12%
  • Very good15%
  • Average21%
  • Poor18%
  • Terrible34%
8 Mar 2018
“Need a better staff for nights”
13 Nov 2017
“1 night”
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Family Rooms
Business Centre
2 Star Hotel
All hotel details
Offers from Magnuson Hotel Jacksonville Downtown
Special Offer: Earn $25 Amazon Gift Card
Offers from Magnuson Hotel Jacksonville Downtown
Special Offer: Earn $25 Amazon Gift Card
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (177)
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1 - 5 of 169 reviews
Reviewed 1 week ago

Broken stuff, stink, pics don't match property. Nasty tub from burns. Nasty sink from burns. Tub in disarray holes around shower head. Door knob fail off. Burns in blankets. Nasty refrig with odor. Broken remote. Ants around ac unit.More

Review collected in partnership with this hotel
Thank rmccla666907
Response from 00gc, General Manager at Magnuson Hotel Jacksonville DowntownResponded 2 days ago

Dear rmccla666907, Please accept our apology that we did not provide you with a room that was up to your expectations. I encourage you to contact me directly with specifics so that I can address issues with my staff and attempt to make things right...More

Reviewed 8 March 2018 via mobile

I stayed here for one week I had no microwave in my room I complain to the front desk later on that day she kept telling me I was going to get one never did every time. I went to the front lobby the coffee...More

Thank dmann12345
Response from 00gc, Manager at Magnuson Hotel Jacksonville DowntownResponded 9 March 2018

Thank you for your detailed review. It's nice to read that we met majority of your expectations, but we truly apologize for the unsatisfactory service you received from one of our front desk associates. We are working with our team to make sure we don't...More

Reviewed 26 February 2018 via mobile

Pictures on website are not the hotel. Black mold was everywhere. Bathtub looked like it was never clean. Door didn’t close right. I would not stay there! Unsafe health conditions for sure! Women at front desk had an attitude.More

Thank alishamcintosh7
Response from 00gc, Manager at Magnuson Hotel Jacksonville DowntownResponded 20 March 2018

Dear alishamcintosh7, Please accept our apologies as well as every assurance that we will work to address the concerns outlined in your review. We usually are very responsive to the needs of our guests, and we are sorry that did not happen with you. We...More

Reviewed 22 February 2018

ive stayed here a while ago when it was the super 8 and the hotel wasn't that good but it was fairly priced for the area. when i checked in there was man working the desk i believe his name was damon he gave great...More

Thank haterzhate888
Response from 00gc, Manager at Magnuson Hotel Jacksonville DowntownResponded 23 February 2018

Thank you for being our guest at the Magnuson Hotel Jacksonville Downtown. We are happy you had an overall nice stay and that you liked the value we offer. We take your feedback as a training tool to improve our future guests experiences. We hope...More

Reviewed 14 November 2017

the front desk girl walked me to my room and sprayed a scented cleaner into the ac "in case the people before you smoked". i walked in and all i could smell was mildew. The bathroom was gross needs upgrade. the carpet in the room...More

Thank Cub H
Response from 00gc, Manager at Magnuson Hotel Jacksonville DowntownResponded 15 November 2017

We apologize for the mildew smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We do not take guests' concerns regarding cleanliness lightly - this has to be priority #1....More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Pool
Hotel Amenities
Free Parking
Business Centre with Internet Access
Laundry Service
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Details
Price range
US$52 - US$78 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$52 - US$78 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (13)
Room & Suite (13)
Dining (4)
Questions & Answers
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joanw458
14 December 2016|
AnswerShow all 2 answers
Response from super8central | Property representative |
Yes, our Super 8 has 40in flat screen TV. Please let me know if you have any other questions. Thanks.
1
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Room Tips
"Worst hotel ever"
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"front room"
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"Don't trust the website photo."
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"If you want a room with a fridge, be sure to request it. They don't all have them."
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