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Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach

Booking.comUS$112*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Holiday Inn Express Hotel & Suites Jacksonville - Mayport \/ Beach
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159 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach
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Showing 156: English reviews
Ottawa, Canada
Reviewed 25 March 2015

I booked, paid & confirmed 2 rooms 3 weeks in advance. Due to flight delays, we did not arrive until 4 am only to discover that our room had been given away. 2 females completely stranded in the middle of the night. Night clerk, Elisha tried to help us, but there were no rooms available anywhere. For some reason, the...

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Helpful?
Thank Sharron L
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Sharron L, Thank you for leaving us a feedback. Everything we do is aimed at providing our guests with excellent service, however, we sincerely apologize for the unfavorable experience surrounding your reservation. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a...

Clearwater, Florida
Reviewed 25 March 2015

It's your standard Holiday Inn Express, everything was as expected = good stay! The room was clean, bed comfy and friendly staff. The only negative is - the breakfast is just not good, honestly I wouldn't feed that stuff to my dogs, yes I know it's "select service" what should I expect, BUT I have stayed at SS properties across...

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Helpful?
Thank LORIEWITHAE
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear LORIEWITHAE, Thank you for taking the time to post a review on your recent stay. We appreciate your kind words and are pleased that your room was clean and comfortable and the staff was friendly. I apologize that you did not enjoy some of our breakfast buffet items. Currently we serve what IHG requires us to serve, however, we...

Pass Christian, Mississippi
Reviewed 13 March 2015

This was our last stop on our way home after a long week roadtrip through Florida, the spa tub was very relaxing and the room was large, bed was comfortable. The location is a bit tucked away and a little difficult to get to find using a navigation device..after we found it ..it is really very close to Altantic Blvd..with...

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Helpful?
Thank Jen M
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Jen M, Thank you so much for taking the time to post a review on your recent stay with us. I am so happy that your room was great and that you enjoyed your stay. We hope to see you again in the future. Thank you again for your kind words. Amanda Michaud Guest Services Manager

Macon, Georgia, United States
Reviewed 7 March 2015 via mobile

Great choice for a visit to Mayport Naval Base with pleasant, comfortable, and spotlessly clean rooms. Desk staff could be more welcoming at check-in. Service was rated 4/5 because of this but otherwise I would rate it 5/5. Would I return? Definitely.

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Helpful?
1Thank H S G
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear H S G, Thank you for taking the time to post a review on your recent stay here at the Holiday Inn Express & Suites Mayport Beach. We appereiciate all feedback. I am pleased to hear that your stay was pleasant and your room was comfortable and spotless. I will be sure to offer some advice to our front...

Columbia, South Carolina
Reviewed 28 February 2015

We travel to the Jacksonville area on a regular basis and have stayed here at least 10 times. The staff is super-friendly and helpful if assistance is needed, the rooms are clean and comfy, the pool is well-maintained and breakfast is good. This hotel is conveniently located for our needs, and there is a super-yummy Thai restaurant nearby (Simply Tasty...

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Helpful?
1Thank Sandi B
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Sandi B, Thank you so much for your kind words. I am so happy to hear that you enjoyed your stay and everything we have to offer. I will be sure to pass your kind words on to our staff. We look forward to your next visit. I also agree that Simply Tasty Thai is super-yummy! Thank you again...

Reviewed 21 February 2015

Our family of 5 stayed here for 2 nights. We had a suite and loved it. We have stayed at many HIE in the past and are generally pleased at our experience. This location was clean and our room was VERY spacious with a great price. Room décor was very modern/ up to date. Bathroom facilities were very clean and...

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Helpful?
1Thank Edamanda
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear edamanda, Thank you so much for your valuable feedback. I am pleased to hear that your stay was enjoyable. Our suites are very spacious and i am so happy your family of five had plenty of room to enjoy. I will make sure that upon your next visit our pancake machine is working properly for you. Thank you again...

rehoboth, delaware
Reviewed 13 February 2015 via mobile

Just there as a stopping point in our road trip. Room was clean and spacious. Bathroom was nice with plenty of towels. Our room had a large tub out in the main space to enjoy for winding down and relaxing. Breakfast was same foods you get at most hotels these days but was tasty. We arrived after 10 but check...

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Helpful?
Thank delaroma
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear delaroma, Thank you for taking the time to review your recent stay here with us. We are pleased that you enjoyed your overnight stay. We hope that your pleasurable experience brings you back to see us in the future. Thank you again for your kind words. Amanda Michaud Guest Services Manager

Reviewed 10 February 2015

The room is clean and spacious which is great. We stayed by an outside door and a feral cat once ran in the hallway. Guess those things happen.Breakfast is average. We had issues with our card being charged multiple times but we were refunded our money back at a snail rate of time. But, after much of a head ache...

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2Thank binnoahbuddy
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Robin K, Thank You for taking the time to post a review on your recent stay with us. We appreciate all feedback. I am pleased to hear that your room was clean and spacious. I do want to apologize about the cat that you saw roaming the hallway. We found out shortly after that this curious kitty had escaped...

Spartanburg, South Carolina
Reviewed 27 January 2015

I visited this hotel last weekend. Alaina took my reservation and was super nice on the phone! We were delayed due to weather, so we were checked in by the night auditor. He was very friendly and welcoming. It was refreshing to see such hospitality after being on the road all night! The hotel room was impeccable. Everything was clean...

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Helpful?
2Thank Sheena H
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear Sheena H, Thank you so much for taking the time to post a review on your recent stay with us. I am so happy that you enjoyed your stay. I will be sure to pass your kind words on to the staff you have mentioned. I am pleased that you enjoyed your room and everything we had to offer...

Iowa
Reviewed 7 January 2015

Great rooms with comfortable beds. The property as a whole was clean and taken care of. It looks and feels fairly new. My room was quiet. The gentleman at afternoon check-in could use some customer service training. Smile, be welcoming, and act like you care just a little, Sir. Breakfast was just Ok with not much variety. Value is lacking...

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Helpful?
Thank hawkeyetough88
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review

Dear hawkeyetough88, Thank you for taking the time to post a review on your recent stay with us. I am glad you enjoyed your room and the comfortable beds. I will be sure to share your concerns with the gentlemen you spoke of. We always want to great our guests with a smile and i apologize that this was not...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 2nd floor near the elevator.Near elevator was great w/ a toddler and loads of beach supplies.”
shamekkac, 14 Sep 2016 | Read review
“Third floor rooms are quieter than lower floors.”
pennamongirl, 8 Jul 2016 | Read review
“DON'T STAY but if you do...check the room for cleanliness...LOOK under the beds.”
LivingTheDream88, 20 Mar 2016 | Read review
“3rd floor is quiet”
youraway, 2 Jul 2015 | Read review
“Employs one of the BEST Desk Clerks I've EVER met!!”
274starrb, 21 May 2015 | Read review
5 of 5
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US$112* /night
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Prices are for 1 room, 2 adults
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