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Fairfield Inn & Suites Jacksonville West/Chaffee Point

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Traveller (24)
Room & Suite (14)
Dining (3)

About

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Value
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Enjoy confident travel at the Fairfield Inn & Suites Jacksonville West/Chaffee Point. Our hotel welcomes you to Florida with award-winning service and thoughtful amenities, all for a great price. Settle in to your spacious room or suite, and enjoy perks like an in-room microwave and mini refrigerator, as well as a flat-screen TV and a comfortable work space. High-speed wireless Internet is complimentary in your room and throughout the hotel, and a tasty free breakfast ensures that your day starts off right. Be sure to fit in a lap or two in our indoor pool, too. Visiting Florida on business? We offer 1,000 square feet of meeting space. And with our convenient hotel location, along the I-10 in West Jacksonville, FL, we make it easy for you to access local attractions like the Jacksonville Zoo. At the Fairfield Inn & Suites Jacksonville West/Chaffee Point, you're our #1 priority. We promise you'll be satisfied, or we'll make it right. That's our commitment to you. Ask us about The Fairfield 100% Guarantee.(R)
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Breakfast included
Breakfast Available
Business Centre with Internet Access
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Microwave
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Value
Mid-range
HOTEL CLASS
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252Reviews
42Photos
3Q+A
39Room tips
Traveller rating
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  • 65
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Popular mentions
Nice hotel but could have been a little cleaner - hair in the shower; dirty frame around the mirror. Glad the Cracker Barrel was so close after a long drive. Good breakfast and very pleasant staff and beds were comfortable.
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Response from Linda P, General Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point
Responded 13 Feb 2019
Dear meems53, Thank you for taking the time write a review on your past stay. On behalf of the Fairfield Inn & Suites, kindly accept our sincere apologies for not being able to provide you the high standard of cleanliness which is the norm of our hotel. We genuinely regret the inconvenience caused to you because of this. We have addressed all of your issues with our housekeeping department. Again thank you for staying with us, Sincerely,
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+1
Stayed here 3 weeks just before the renovation that is about to be underway. So the rooms were a little dated but the positives were the comfortable beds and microwave, nice fridge size and the internet was routinely in the 20-30mbs range. Also a decent location with restaurants
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Response from Linda P, General Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point
Responded 5 Feb 2019
Dear Speedster351, Thank you so much for taking the time to respond to our survey. We appreciate you letting us know that we are not meeting your standards when it comes to levels of service and quality of our property. The entire team here at the values all scores on our surveys and are grateful that you informed us that we need improvement. Please know that the breakfast area and the TV's will be updated with the upcoming renovations to give our guests a better experience. We thank you again for your time and honest feedback. We hope to see you next time you are in Jacksonville. Sincerely,
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Stayed here for just one night. Right off the highway in a convenient location. Hotel was clean and quiet. Easy check in and a nice night's sleep. There aren't many outstanding food choices in the area just around the hotel but if you are passing through it is not really a big
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Response from Linda P, General Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point
Responded 16 Jan 2019
Dear ammatlanta, Thank you for such positive feedback, it was with great pleasure serving you during your stay. We look forward to having you stay with us in the near future!
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+3
They have free private parking at the hotel grounds. The staff is very friendly and the hotel provides complementary breakfast. Indoor pool and a gym as well are available in the grounds. The back of the hotel has some sitting areas for the late night hangouts as well as
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Response from Linda P, General Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point
Responded 5 Jan 2019
Dear 502ericaf, We appreciate you letting us know that we are not meeting your standards when it comes to levels of service and quality of our property. On behalf of the entire team we apologize for the TV platform not properly functioning. Our maintenance staff has been notified of the problem and the inconvenience it is causing our guest. We are working on a solution to fix the problem and prevent this from happening in the future. I appreciate your candid comments and take them very seriously; it's feedback like yours that allows us to continually improve the experiences for all our guests. We thank you again for your time and honest feedback. Next time you are in Jacksonville we hope you give us a chance to make it right. Thank you, Linda P.
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This hotel is the perfect place to go for a fantastic nights sleep. From the moment you walk in the door, you are in for a treat. From friendly desk staff, to the light fragrance that wakes up your senses, to the pillow that you lay your head on to sleep, everything in this
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Response from Alexs13627, Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point
Responded 5 Dec 2018
Thank you so much for leaving your response regarding your recent stay at the Fairfield Inn and Suites Jacksonville West. We value and take a lot of pride in providing excellent customer service and with your comment we are thankful that we were able to do just that. Hopefully in the future we will be able to see you again while you are in the Jacksonville area. Sincerely, Alex Shuman Operations Manager
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pets allowed?
Only Service Animals
0 votes
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Is there any place to buy dinner nearby?
Yes - 3 or 4 choices all within walking distance.
0 votes
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We offer a free hot breakfast for all of our guests. The breakfast includes everything from bacon, eggs, biscuits, sausage gravy, bagels, yogurts, fresh fruit, waffles, and much more. Thank you for your interest in our hotel and please feel free to contact us if you have any further questions.
0 votes
"Quiet hotel and quite a few places to eat within walking distance."
"We were on the fourth floor. Fast elevator."
"All lovely"
"I appreciate the handicap assessabilities."
"I would say all rooms would be equally quiet. I prefer the top floor so there is no noise above me, but that's just me."
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PRICE RANGE
US$121 - US$732 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaJacksonville
NUMBER OF ROOMS
89
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