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Holiday Inn Express Jacksonville East

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Holiday Inn Express Jacksonville East
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166 Reviews from our TripAdvisor Community

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Showing 164: English reviews
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Reviewed 5 days ago NEWvia mobile

Staying here for the Mayo clinic. Very good value. They have a medical rate that really makes it worth your while. Shuttle to the Mayo clinic is free. Complimentary breakfast. Well maintained and clean. Love the room

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Helpful?
Thank John F
Stephanie H, General Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear John F Thank you for taking the time out of your schedule to review your stay here with us at the Holiday Inn Express Stephanie H General Manager

lansing mi
Reviewed 2 weeks ago via mobile

I wish I could record what I'm hearing after traveling all day and having to be up early to driven2.5 hours to meetings. Who the H--- books out rooms on the 2nd floor while renovating a lobby? HI Express apparently. AWFUL customer service to do this and sell out the hotel. I can't sleep with all the noise.

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Helpful?
Thank daphne r
Stephanie H, General Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear Daphne r First let me apologize for the inconvenience you experienced during your stay we take every guest comments and suggestions very serious and rest assure they are being addressed to the appropriate department. Stephanie H General Manager

New Jersey
Reviewed 17 January 2017

My husband and I stayed here on a 2-day get-away to Jacksonville. My first impression was that the lobby looked old, but then I noticed the signs that renovation was in progress. The woman who checked us in had a plastic smile and apparently was not having a good day. She tried to keep her time with us to a...

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Helpful?
Thank LMHNewJersey
Stephanie H, General Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear LMHNewJersey Thank you for taking the time out of your busy schedule to review your stay with us we strive to make every guest stay a memorable one and we are sorry to hear we fell short of this goal doing your stay. We have relayed your concerns to the appropriate department and we hope on your next visit...

Crestwood, Kentucky
Reviewed 31 December 2016 via mobile

Stayed here the night before the Taxslayer bowl. Had two rooms. Both rooms were nice and clean and really enjoyed our stay. The breakfast area was nice and the food good. The service was also friendly and professional.

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Helpful?
Thank Douglas H
Stephanie H, General Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear Douglas H Thank you for your 5 star review regarding your stay and we are so happy to hear you enjoyed your stay and I will relay your kind words to my staff and we look forward to seeing you on you next visit to Jacksonville. Stephanie H General Manager

Fort Lauderdale, Florida
Reviewed 27 December 2016 via mobile

As Holiday Inn IHG members this was by far the worst Holiday Inn we have ever stayed at. Handicap bathroom had a small sink within a tiny vanity. Absolutely no place for me to put my make up, medications, electric hair rollers nor anywhere for my fiancé to put his shaver and handicap vanity items. If either of us chosen...

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Helpful?
Thank Francine700
IHGService, Guest Relations Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear Francine700, Thank you for taking the time to share your recent experience at our hotel. While we are pleased with the fair overall rating you have given, it is absolutely regrettable to learn that you may have not fully enjoyed your stay due to the handicap rooms' layout. Please allow me to apologize for any inconvenience this may have...

Reviewed 9 December 2016 via mobile

I had to arrange a quick business trip and booked this holiday inn express. The hotel is fantastic. Extremely comfortable bed, very clean room, very quiet, excellent staff and easy to get to with my GPS. The channel selection was perfect for me. They do have Bravo for all you housewives fans!! ;). The hotel is minutes from the beautiful...

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Helpful?
Thank TinaRed66
Stephanie H, General Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear TinaRed66 Thank you for taking the time out to review your stay here at the Holiday Inn Express Jax East . We know you have many hotel choices to choose from and we thank you for choosing our property for your trip. I have relayed your kind comments with my staff, and and we are looking forward to seeing...

Warner Robins, Georgia
Reviewed 15 November 2016

Hotel is under minor renovations. Noise may be a concern in mornings. Convenient location off highway. Near hospital and restaurants. Rooms were spacious and hallways were well lit and wide. Laundry facilities were out of service at time of visit. Frequent member status at check in was recognized by offering points or amenities. Night staff allowed me to fax business...

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Helpful?
Thank tkh69
Stephanie H, General Manager at Holiday Inn Express Jacksonville East, responded to this review

Thank you for your recent stay here with us at the Holiday Inn Express Jacksonville East and we look for to seeing you on your next visit to Jacksonville .

Reviewed 6 November 2016 via mobile

Out of our two hotels on this trip this was our favorite. Clean rooms with all the necessary amenities. Very well positioned between the stadium and the beaches. My favorite part was the breakfast. Miss Kathy runs a tight ship, keeping the food fresh and the area clean.

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Helpful?
Thank candybaa
Stephanie H, General Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear Candybaa Thank you for your 5 star review we here at the Holiday Inn Express Jax East take pride in our hotel and making sure every guest stay is a home away from home and I am glad we were able to accomplish this during your stay.

Nassau, New Providence Island
Reviewed 1 November 2016

We made late reservations that afternoon. As always the room was great, we had 2 pups this time. The Free Wifi was great ......the Free Breakfast was great too. The TV options were good too. The 24/7 Coffee was a lot better this time.

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Helpful?
Thank paulie1957
Stephanie H, General Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear paulie1957 Thank you for your recent stay here at the Holiday Inn Express Jacksonville East. I am happy to that you and pup's enjoyed your stay and I will gladly relay you kind words to my staff.

Reviewed 19 October 2016 via mobile

Room was huge, grounds well maintained. Front desk was friendly, I felt welcome. Room was great. Had a keurig coffee machine, nice touch. Pool looked great, I say looked because even though it was a week after hurricane Matthew it was still closed.

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Helpful?
Thank John K
Stephanie H, General Manager at Holiday Inn Express Jacksonville East, responded to this review

Dear John K Thank you so much for your kind words regarding your recent stay with us here at the Holiday Inn Express Jacksonville East and I will relay your comments to my staff. We look forward to seeing you again on your next visit to Jacksonville, Florida

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express - Jacksonville East, just off Interstate 295 and Atlantic Boulevard. Whether visiting us for business or pleasure, we are the hotel for you! Centrally located between downtown Jacksonville and Jacksonville Beach, you are never far from work or play. Our guests can come and enjoy a home away from home in our spacious rooms or host a meeting in our 564 square foot meeting space. Each guest room includes our Holiday Inn Express plush bedding, a seating area, work space, microwave, refrigerator, and coffee maker. Certain rooms have Jacuzzi tubs and sleeper sofas. Guests may also enjoy complimentary WIFI throughout the hotel, access to our multi-computer on site business center and our signature Express Start hot breakfast. We also boast an outdoor pool, a 24 hour fitness center, as well as an agreement with LA Fitness where our Guests receive complimentary access to all its state of the art equipment. The Holiday Inn Express is just miles away from Jacksonville Beach, the St. Johns Town Center, Everbank Field and downtown Jacksonville. With continuous outdoor festivals, live music concerts, sporting events, theater productions and scenic views, Jacksonville is not only the largest city in the United States, it is always exciting! Jacksonville Beach offers beautiful views of our coastal city, movies under the moon light in the summers, and a wealth of night life and dinning. The St. Johns Town Center gives travelers the best shopping and restaurant options Jacksonville has to offer. Everbank Field is home to the Jacksonville Jaguars and is just a quick and easy 7 mile drive from the hotel, so drop in and catch a game! Getting into downtown Jacksonville is also very accessible to our location. You can have dinner on the beautiful St. Johns River at the Landing, enjoy the Museum of Contemporary Art (MOCA) or stop by the Museum of Science and History (MOSH). Visit the historic districts of Riverside, San Marco and Avondale, rebuilt after the Great Fire of 1902. This eclectic area offers travelers the opportunity to see Jacksonville's local artists at work during the Riverside Arts Market every weekend. You can also enjoy the many local restaurants in the area to experience the unique atmosphere and flavors found here in Jacksonville, this Bold New City of the South! Our professional and friendly staff is always here to welcome you to the hotel and Jacksonville! ... more   less 

Additional Information about Holiday Inn Express Jacksonville East

Address: 53 Jefferson Rd, Hwy 9A & Atlantic Blvd, Jacksonville, FL 32225-6743 (Formerly St. Johns Suites)
Region: United States > Florida > Jacksonville
Price Range: £91 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Jacksonville East 2.5*
Number of rooms: 101
Reservation Options:
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Hotel Style:
#19 Family Hotel in Jacksonville
#47 Business Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Jacksonville East staff and other travellers.
5 questions
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Hobe Sound, FL
1 month ago
Easley, South Carolina
6 months ago
Louisville
7 months ago
Washington DC, District of Columbia
over a year ago

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Questions? Get answers from Holiday Inn Express Jacksonville East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have a sofa bed”
 of 5 bubbles paulie1957, 1 Nov 2016 | Read review
“front rooms have a better, predictable view”
 of 5 bubbles bubblypuppet, 26 Jun 2016 | Read review
“Check to see if your bathroom is due for repair if you are assigned a room on the 4th floor.”
 of 5 bubbles DavinaS788, 16 Jun 2016 | Read review
“Book early : 2 queen beds(usually has a sofa too)”
 of 5 bubbles paulie1957, 17 May 2016 | Read review
“all rooms have a good view we stayed on the second floor”
 of 5 bubbles R7929DYjohnr, 9 Apr 2016 | Read review
5 of 5