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Hampton Inn & Suites Jacksonville-Airport

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Hampton Inn & Suites Jacksonville-Airport
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642 Reviews from our TripAdvisor Community

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Showing 638: English reviews
Rock Hill, South Carolina
Reviewed yesterday NEW

The breakfast was better than most hotels at this price point. The customer service was astounding. And I'm in CS. I was very impressed. The beds were very very comfortable. The cable selection was good. Staff was great. Make sure to shop around for the best price, I did not and paid $70 bucks more than the guy next to...

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Thank majorb344
CT
Reviewed 4 days ago NEW

The hotel is a good 3.5 stars. The staff pushed it up to 4 stars for us. The staff was very friendly, pleasant and helpful. Room was clean, fresh and updated. Proximity to airport is super convenient. Our stay was great and we'd definitely stay there again.

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Thank totallycool
Doylestown, United States
Reviewed 1 week ago

The staff is welcoming and check-in was easy. The check-out went without issues as well. The floor where I was staying was a bit cold and the ac/heater in my room was a bit loud. The cleanliness I would rate a 9 out of 10. I like they offer free shuttle to airport. For the value, it was good. However,...

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Thank 902kunl
Jeanette H, Director of Sales at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for the review, I am glad that all went well with your stay. And I do apologize about the points, however the next time you come thru let me know and we will find some way to make it up to you. Don't want any of our guest to feel bummed after leaving our property.

Kaukauna, Wisconsin, United States
Reviewed 1 week ago

My stay was just for business. This hotels location was perfect. I had to be on the job before breakfast. As I was leaving for work the desk clerk handed me a bag breakfast. Very friendly and accommodating

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Thank Wendy A
Jeanette H, Director of Sales at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for writing a review for our property, I am so very glad that you enjoyed your stay with us. Great that you got to experience our breakfast to go bags for people that need to be to work before our breakfast begins. Looking forward to serving your future lodging needs.

Conway, Arkansas
Reviewed 1 week ago

Hotel rooms are very clean and excellent furniture. Nice king sized bed with clean and comfortable linens. Especially liked the lounger. Wifi service was good. Staff was helpful. Breakfast has variety but hot items are poor.

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Thank Dave R
Jeanette H, Director of Sales at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for your review, sorry that you didn't care for our hot breakfast menu, unfortunately our menu is dictated by Hilton. If there is anything that we could do to offer you something else we would gladly do so. As your satisfaction is our primary goal. Hope to serve your lodging needs again.

Reviewed 1 week ago

Had a Great stay at the Hampton Inn at the Jacksonville Airport. It was an overnight stop between family visits and a cruise out of Port Canaveral, so we didn't get to truly enjoy all of the amenities, but we DID get to enjoy the customer service!!! We were greeted immediately by a friendly team member at the door, then...

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1Thank Rusty B
Jeanette H, Director of Sales at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Wow... I have printed your Wonderful response to post in our break area so that all our team members can read this. What an amazing pat on the back for us. We enjoy making a positive impact on our guest, it truly makes our day to receive such grat reviews. Thanks again...

Jacksonville, Florida
Reviewed 1 week ago

We had missionaries come in town and they enjoyed their stay. We will use this place again. Clean room and good breakfast. The customer service was great too. Denita the desk clerk was very helpful and took great care of us.

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Thank theresamN466LJ
Jeanette H, Director of Sales at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for the review, I am glad that your missionaries enjoyed their visit to our property. Even more thrilled that you will use our property in the future. Nothing better then having our guest return. We love what we do here and when someone returns we know we are doing a great job. Thanks again for choosing our property.

Marco Island, Florida
Reviewed 2 weeks ago

So relieved to have such a great stay after several not so great nights on the road at other hotels. Public areas and rooms were very clean and pleasant. Gym was small but sufficient. Cold water offered upon arrival felt welcoming. Discount to local restaurant. Good breakfast.

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Thank Rochelle J
Jeanette H, Director of Sales at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for a lovely review. I am thrilled that you found our property welcoming and inviting, and super glad that you got so well deserved rest. Until next time.

Davenport, Florida
Reviewed 2 weeks ago via mobile

Hotel manager offer to make me breakfast due to I had ankle surgery and was on crutches. I was impressed that she would take the time to ask a guess if they need help in my opinion she went above a beyond to make sure her guess was satisfied. Excellent customer service!!!

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Thank jharris2810
Jeanette H, Director of Sales at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for your review, I am pleased but not shocked that our manager offered to make your breakfast. We pride ourselves on going above and beyond for all our guest. Thank You for choosing our property.

Miami, Florida
Reviewed 2 weeks ago

the hotel was good and their staff as well, we only experience a problem with the charges of the room. hopefully the hotel can be able to fix it as soon as possible. other than that the room was confortable.

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Thank sweetbaby636
Jeanette H, Director of Sales at Hampton Inn & Suites Jacksonville-Airport, responded to this review

Thank You for the review, I am sure that we already addressed the charge issue and have spoke on the issue. We appreciate you choosing our property and hope to handle any future lodging needs here in Jacksonville, Florida.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hampton Inn & Suites Jacksonville-Airport

Address: 13551 Airport Ct, Jacksonville, FL 32218-7265
Region: United States > Florida > Jacksonville
Price Range: £83 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Jacksonville-Airport 2.5*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Orbitz, Priceline and TripOnline SA so you can book your Hampton Inn & Suites Jacksonville-Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn And Suites Jacksonville-Airport
Hampton Inn & Suites Jacksonville-Airport Hotel Jacksonville
Hampton Inn Jacksonville
Jacksonville Hampton Inn
Hotel Style:
#10 Best Value Hotel in Jacksonville
#21 Family Hotel in Jacksonville
#31 Business Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites Jacksonville-Airport staff and other travellers.
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Questions? Get answers from Hampton Inn & Suites Jacksonville-Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very quiet location - any room is a relatively quiet room”
  • Adorable coffee cups and sleeves!!
 of 5 bubbles 206rustyb, 15 Jan 2017 | Read review
“I never stay on the first floor of any hotel or near the elevators and vending areas”
 of 5 bubbles vtmtnman, 8 Jan 2017 | Read review
“Pick top floor if possible some times kids above can be noisy.”
 of 5 bubbles 7131963, 27 Dec 2016 | Read review
“I like the rooms facing the parking lot.”
 of 5 bubbles sondral669, 21 Dec 2016 | Read review
“Hotel is very quiet. I don't think any room would be a problem”
 of 5 bubbles 255alicej, 21 Dec 2016 | Read review
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