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Homewood Suites by Hilton Jacksonville Deerwood Park

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Homewood Suites by Hilton Jacksonville Deerwood Park
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445 Reviews from our TripAdvisor Community

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Showing 436: English reviews
2 reviews
Reviewed yesterday NEW

My husband and I with our 2 kids stayed at the Homewood Suites Deerwood Park. It has changed the way I look at hotels because my children were really comfortable. It was super clean and other hotels, do not come close to this kind of service. The front desk attendants Amanda and Billy were both beyond helpful . This is... More 

Helpful?
Thank Delcontee Allmy A
1 review
Reviewed 5 days ago NEW via mobile

After trying to find a hotel online and calling without much luck. We walked into this hotel and immediately felt welcome. Billy was extremely helpful and polite. Maitlynn helped us the next day and was very polite and knowledgeable. We will stay again.

Helpful?
Thank Shani H
HWSDeerwood, Manager at Homewood Suites by Hilton Jacksonville Deerwood Park, responded to this review

Dear Shani H, Thank you for taking the time to share your experience at our hotel with others. Our team and our future guests find the reviews to be very helpful. We spend time each week going through the reviews to make sure we are doing our best and to make sure we're providing what our guests are looking for.... More 

Asheville, North Carolina
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 1 week ago

First impressions count for a whole in a hotel experience. Billy Frazier was our first impression! He was professional, knowledgeable, witty and made the check-in process seamless. Rooms were extremely clean and spacious and breakfast the next morning was fantastic! Highest rating I give: We'll be back!! Well Done!!!

Helpful?
1 Thank virtual100
HWSDeerwood, Manager at Homewood Suites by Hilton Jacksonville Deerwood Park, responded to this review

Dear virtual100, We appreciate you sharing your experience with us. And we are so touched by the high opinion you have for our property and Billy, he really sets the tone for the arrival process. We are always happy to take care of our guests. We certainly strive to make every guests feel special. And we are so delighted that... More 

Shreveport, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Close to Medical facilities (Mayo in particular) in Jacksonville. Good place for" out of towners" to rest after out-patient treatment at medical facilities. Also close to excellent Town Center Shopping Mall with many first class stores and lot's of great Restaurants. One added feature for pet lovers, the hotel has a resident feline that greets customers at front door but... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Joseph W
HWSDeerwood, Manager at Homewood Suites by Hilton Jacksonville Deerwood Park, responded to this review

Dear Joseph W, We appreciate you sharing with us your experience at our property. We aim to provide our guests with a clean and comfortable room to relax in. And if there is any way that we can make our guests' stay even better, we happily want to accommodate that even if that includes a surprise visit from our fury... More 

Jacksonville, Florida
Level Contributor
3 reviews
Reviewed 1 week ago

Breakfast was Great! The room & sleep quality was excellent...The Customer Service is just the worst! Customer Service just wasn't Hilton standards at all...I honestly wanted an refund but I haven't had the time to contact Corporate with the issue I had

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank sharondam147
HWSDeerwood, Manager at Homewood Suites by Hilton Jacksonville Deerwood Park, responded to this review

Dear sharondam147, I appreciate you taking the time out of your day to send some flattering comments our way. I’m going to forward this right over to our kitchen and housekeeping staff to let them know how great they’re doing. I am disappointed to hear that you didn't have an overall great experience like most of our guests and I'm... More 

Fairfax, Virginia
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 weeks ago via mobile

Our family stayed here while visiting Jacksonville before we move to the area. The staff is great. One morning, the breakfast staff brought out a new box of cereals and sorted through to find gluten free options for our daughter. The rooms are spacious and well maintained. Thanks!

Helpful?
Thank American_Abroad_12
HWSDeerwood, Manager at Homewood Suites by Hilton Jacksonville Deerwood Park, responded to this review

Thank you for the feedback, American_Abroad_12! We appreciate you sharing with us your experience at our property. We aim to provide our guests with a clean and comfortable room to relax in. And if there is any way that we can make our guests' stay even better, we happily want to accommodate that. We hope you stay with us again... More 

Westerly, Rhode Island
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 weeks ago

Booked a 2 bedroom suite, but after a problem with the room i ended up with two separate rooms. The staff was nice about but i was upset over how it went. I felt as an hhonors member i should get a heads up before a change was needed and get a choice of options. The room itself was nice... More 

Helpful?
Thank kyle B
HWSDeerwood, Manager at Homewood Suites by Hilton Jacksonville Deerwood Park, responded to this review

Dear kyle B, I would like to thank you very much for taking the time to post a review for our hotel. The hotel uses these reviews to understand what guests truly enjoy about their stay, and what we can do to improve their stay. As a Hilton Honors Member you can choose to stay at any Hilton property and... More 

1 review
Reviewed 2 weeks ago

the hotel is clean and has a family atmosphere. pets are allowed. breakfast and happy hour mainly serve pork the front door staff are very friendly and area knowledgeable. there is constantly a police presence on property.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank 731saritam
HWSDeerwood, Manager at Homewood Suites by Hilton Jacksonville Deerwood Park, responded to this review

Dear 731saritam, I appreciate you taking the time out of your day to send some flattering comments our way. I’m going to forward this right over to our kitchen staff to let them know how great they’re doing. We aim to provide our guests with a clean and comfortable room to relax in. And if there is any way that... More 

Glen Allen, Virginia
1 review
Reviewed 3 weeks ago

Light supper on week nights was delicious and varied; Gwen Garvin was bustling around like she was in her own kitchen - very friendly and accommodating. You would do well to promote her to keep her! She represents your establishment well; so friendly and service in her middle name. Thanks for a wonderful visit --- this was our 2nd stay... More 

Helpful?
Thank bethlivingfree
HWSDeerwood, Manager at Homewood Suites by Hilton Jacksonville Deerwood Park, responded to this review

Thank you for the feedback, bethlivingfree!!! We appreciate you sharing your experience with us. And we are so touched by the high opinion you have for our property and Gwen, she is truly a rockstar and our secret weapon. We are always happy to take care of our guests. We certainly strive to make every guests feel special. And we... More 

Minneapolis, MN
Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 weeks ago

This hotel is new, exceptionally clean and very comfortable. The staff are exceptional. Free breakfast every morning and free dinner and drinks Monday-Thursday cannot be beat. Great central location. CVS next door if you need it and multiple restaurants within walking or short drive. Excellent buy for the money!

Helpful?
Thank RWM55416
HWSDeerwood, Manager at Homewood Suites by Hilton Jacksonville Deerwood Park, responded to this review

Dear RWM55416, WOW!! What an amazing review, I’m going to forward this right over to our kitchen staff to let them know how great they’re doing. The Homewood breakfast and dinner reception are probably two of my favorite value adds, so I’m glad you enjoy them too. Rather you're in town for business or pleasure, our location is perfect for... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Banquet Room

Additional Information about Homewood Suites by Hilton Jacksonville Deerwood Park

Address: 8511 Touchton Road, Jacksonville, FL 32216 (Formerly Staybridge Suites Jacksonville)
Region: United States > Florida > Jacksonville
Price Range: £93 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Jacksonville Deerwood Park 3*
Number of rooms: 117
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Hilton Hotels and Booking.com so you can book your Homewood Suites by Hilton Jacksonville Deerwood Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Staybridge Suites Jacksonville Hotel Jacksonville
Jacksonville Staybridge Suites
Hotel Style:
#9 Family Hotel in Jacksonville
#12 Romantic Hotel in Jacksonville
#40 Business Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Jacksonville Deerwood Park staff and other travellers.
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over a year ago
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Questions? Get answers from Homewood Suites by Hilton Jacksonville Deerwood Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The king suites with sofa beds are extremely spacious and comfortable.”
 of 5 bubbles delconteeallmya, 2 Dec 2016 | Read review
“Don't think there is a bad room in the house!”
 of 5 bubbles virtual100, 26 Nov 2016 | Read review
“If you are a Hilton Honors member, you can reserve your room about 2 days in advance and personally select your room.”
 of 5 bubbles bethlivingfree, 11 Nov 2016 | Read review
“Our room was actually very close to the elevator (convenient) but we never were bothered by any noise.”
 of 5 bubbles 359tammit, 9 Nov 2016 | Read review
“Good hotel for long-term stays weekends are a little noisy”
 of 5 bubbles goorange045, 11 Oct 2016 | Read review
5 of 5
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