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All reviewsstandard courtyardcourtyard marriottstarbucks coffeebeyond the call of dutybeach blvdfront desk staffan updatean extended staythe hotel is cleancomfortable stayfree breakfastconvenient locationthe staff was greatthe entire staffshuttle servicebeds were comfortableappointment
Located on Mayo Clinic grounds, this place felt like a mini, high-end tropical resort. Beautiful landscaping and serenity feel amidst Mayo’s lush greenery, fountains, ponds and parks.
Direct walking path of about 100 yards to the Mayo Clinic (Davis Bldg) entrance.
Wonderful staff and amenities...More
The staff is excellent, but the property is desperately in need of updating/renovation/refreshing. Though clean, the hallways, as well as the rooms are just plain "tired." The view from our window overlooking the pool was of a room where the screen door was leaning against...More
Thank Linda K
Response from CourtyardGM14, Manager at Courtyard Jacksonville Mayo Clinic/BeachesResponded 23 April 2018
Thank you for choosing to stay at the Courtyard Jacksonville Mayo Clinic/Beaches and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.
chuck at the front desk went way out of his way to provide above and beyond customer service. GREAT employees make for a GREAT stay.
conveniently located to mayo clinic. Its time for an update to the property, however on carpet, rooms, showers etc.More
Thank Tara M
Response from CourtyardGM14, General Manager at Courtyard Jacksonville Mayo Clinic/BeachesResponded 19 April 2018
Thank you for taking the time to write a review about the Courtyard Mayo Clinic and recognizing Chuck for his great customer service. I will be sure to share this review with him. We will be having a full hotel renovation starting in...More
We only stayed a night. Great location. Quick check-in. The ac unit makes a loud noise when you turn it on. It did not have the upgraded Marriott bed. The hotel suits its purpose. It meets everything for a quick stay. Will come back.
Stayed here one night for a soccer game and enjoyed my stay. The front desk got me my keys in seconds and we were able to relax for the evening. It was nice to have a balcony to let in evening breeze. The breakfast selection...More
Response from CourtyardGM14 | Property representative |
The hotel does have a shuttle that takes guests around the Mayo Clinic Campus. The shuttle runs from 6:30 am to 9:00 pm. We are able to run the shuttle outside of those hours we just ask that you let the Front Desk know... More
The hotel does have a shuttle that takes guests around the Mayo Clinic Campus. The shuttle runs from 6:30 am to 9:00 pm. We are able to run the shuttle outside of those hours we just ask that you let the Front Desk know so that we can make sure we have someone on staff who can drive the shuttle. I get the shuttle just come to the Front Desk about 10 to 15 minutes before you appointment time and request the shuttle. The shuttle runs on demand. I hope this answers your question.
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"If you need special accommodations, the staff will do everything they can do to make sure you are accommodated"