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Omni Jacksonville Hotel

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Omni Jacksonville Hotel
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1,675 Reviews from our TripAdvisor Community

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Showing 1,666: English reviews
Orlando
Reviewed 4 days ago NEW

Enjoyed my stay at this hotel. Parking is a bit weird, forcing the use of the valet service. Entrance is on a side street and signage is poor, so had to go around the block once before I figured it out.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Kelley M
Kissimmee, United States
Reviewed 5 days ago NEW

Food is very expensive. $21 for breakfast buffet & $22 for the least expensive chicken dinner. Housekeeping did not replace bath mat and left me with one face cloth that contained a dark stain. Door keys had to be replaced twice during my 3 day stay. Not safe to walk to local restaurants at night.

Review collected in partnership with Omni Hotels & Resorts
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Thank 315kayb
Reviewed 6 days ago NEW

My wife and I went to Jacksonville for a meeting. We stayed at the Omni Hotel and check-in went great and very pleasant. The room was very clean and nice. I ordered delivery from a Chinese restaurant and it was the best Chinese food I'd ever eaten. We went to bed at about midnight. At 3am we were woken up...

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Helpful?
Thank Richard E
Orlando, Florida
Reviewed 6 days ago NEW

I stayed here during a business trip in Jacksonville with some clients. We all stayed at this hotel due to the local recommendations of it being a high-end hotel for our clients. Everyone was happy with the hotel and no one had complaints, but it certainly could use some remodeling and updates in decor. The rooms were clean and quiet...

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Thank Leah S
Savannah, Georgia
Reviewed 6 days ago NEW

Once again our stay at this hotel was an excellent experience. The staff from the valet parking to the front desk were professional, courteous, and efficient. Our room was great and the view of the river was very relaxing. Our weekend here provided the perfect getaway we definitely needed.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank EventPlannerMarilyn
Waycross, United States
Reviewed 6 days ago NEW

Participating in an event at the Prime Osburn Convention Center. Hotel was easily accessible to the center, Jacksonville Landing, riverfront, and Florida Times-Union Center. We walked to everything! Valet service was excellent, and hotel staff were friendly and helpful. Stopped by the hotel restaurant to just sit and relax rather than going up to our room. Just wanted an afternoon...

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank 908joyh
Saint Augustine, Florida
Reviewed 1 week ago NEWvia mobile

We live in St. Augustine but come to jax for weekend getaways and date night. Have always had a great time, very friendly staff, food is better than expected and the beds sleep great! We visit local breweries and or go to a jags game and wash it all off in the pool with a good view of the river.

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Helpful?
Thank natureismychurch
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to review our hotel! We are delighted to hear that you are a loyal Omni customer and that your stay at The Omni Jacksonville hit the spot! It is always a pleasure for us to read reviews such as yours and we hope to welcome you back soon.

Jacksonville, United States
Reviewed 1 week ago

HORRIBLE! There was a dental floss pick in plain sight on the floor. If that wasn't bad enough, there was also what looked like a tiny blood spot on the comforter. I book the room for 6 days, however, I checked out AS SOON AS I was able to find another hotel Went to the Hyatt and was extremely pleased.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank joycelynb728
Vero Beach, Florida
Reviewed 1 week ago

The hotel itself is really nice. After the first night I stayed I realized that I had left a gold charm in room. Unfortunately it was not there when I returned that evening. I informed the hotel and they could not locate it. I guess there is a chance I lost it myself but anyway I doubt it. At any...

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Helpful?
Thank SweetTizzyT
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for your response in regards to your recent stay with us. We are disappointed to hear that you had a less than perfect experience. We are always looking for feedback on how we can improve our services. While your review is not what we'd like to see, it's through comments like yours that we can implement changes. We...

Tampa, United States
Reviewed 1 week ago

The Omni Jacksonville is in keeping with the Omni Brand: Upscale, friendly and welcoming. Rooms are nicely appointed, great beds and linens, clean and comfortable. All the staff, from front desk to bartenders to bell service were personable and interested in engaging with you. The food was fab and I highly recommend the Shrimp and Grits!

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank J1787EPbarbaral
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for your glowing review of the Omni Jacksonville! We appreciate all of your feedback and are happy to hear that you enjoyed your experience from beginning to end. We hope you will have the opportunity to stay with us again on your next trip to Jacksonville.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 

Additional Information about Omni Jacksonville Hotel

Address: 245 Water St., Jacksonville, FL 32202
Region: United States > Florida > Jacksonville
Price Range: £110 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Omni Hotels & Resorts, Hotels.com, Expedia, Travelocity and Jetsetter so you can book your Omni Jacksonville Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Omni Jacksonville Hotel staff and other travellers.
13 questions
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Beaufort, South Carolina
Texarkana, Texas
over a year ago
Chetopa, Kansas
6 months ago
Miami, Florida
Flagler Beach, Florida, United States
10 months ago

See all questions (13)

Questions? Get answers from Omni Jacksonville Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher room for a nice view”
 of 5 bubbles MumaRules, 4 Feb 2017 | Read review
“Make sure they haven't overbooked the hotel before counting on having a room there.”
 of 5 bubbles Megohome, 1 Feb 2017 | Read review
“The River view is the best”
 of 5 bubbles johnnycc2016, 1 Feb 2017 | Read review
“Room near elevators is loud”
 of 5 bubbles 147triciaf, 22 Jan 2017 | Read review
“Ask for a Riverview Room.”
 of 5 bubbles 848marysueh, 16 Jan 2017 | Read review
5 of 5