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Omni Jacksonville Hotel

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Traveller (160)
Room & Suite (173)
Dining (41)
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Overview
  • Excellent53%
  • Very good26%
  • Average13%
  • Poor5%
  • Terrible3%
Travellers talk about
“valet service”(38 reviews)
“mini bar”(25 reviews)
AMENITIES
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from Omni Jacksonville Hotel
Offers & Announcements: SUMMER SAVINGS ARE HERE
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Offers from Omni Jacksonville Hotel
Offers & Announcements: SUMMER SAVINGS ARE HERE
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,257)
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2,247 results
Traveller rating
1,145
602
296
128
76
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LanguageEnglish
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1,145
602
296
128
76
Show reviews that mention
All reviewstimes union centervalet servicemini barroom servicenice hotelwithin walking distancedowntown areaview of the riverself parkingrooftop poolbusiness tripexcellent stayenjoyed my stayfront desk staffbed was very comfortablestaff was friendlylanding
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1 - 5 of 2,247 reviews
Reviewed 1 week ago

our room was not cleaned or serviced over our 3 day stay , had to call for towels & take out our trash several times , no help from front desk just lots of " were sorry " will not stay at another Omni propertyMore

Review collected in partnership with Omni Hotels & Resorts
Thank R6025LXstephenm
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 6 days ago

Thank you for reviewing your stay and providing us with the opportunity to address your experience, Stephen. An unclean room is not up to our standards and we apologize that your room was not serviced during your stay. Your review has been shared with our...More

Hotel's Favourite
Reviewed 12 April 2018

This was our second stay at the Omni. We picked it due to it being directly across the street from the Time Union Center where we were attending shows. The hotel is easily accessible from I95, has valet parking, a great bar/restaurant, plus modern and...More

2  Thank Karen B
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 12 April 2018

Karen, we are ecstatic to hear that your stay here was delightful! We appreciate you taking the time to leave such a fantastic review and we thank you for being a frequent Omni guest. Our associates are dedicated to providing the best guest experience in...More

Reviewed 1 week ago

We were NOT informed the pool was NOT IN SERVICE!! Kids wanted to take a swim, in JUNE, in FLORIDA!! Wow!! Was NOT told when making reservation!! Not even told when checking in!! I'm SO DISAPPOINTED in you Omni!! Didn't even have queen size beds...More

Thank Tammy B
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 1 week ago

Tammy, we would like to give our apologies about the less than perfect stay. We know that June in Florida is the perfect time for a swim and we regret that our pool is under renovations. We do have the pool closure noted on our...More

Reviewed 1 week ago

Nice and comfy- but the pool was closed for repairs and they did not tell us this in advance- and it was one reason we booked this hotel.....walls are a little thin so if your neighbors are talking you will hear them.....More

Review collected in partnership with Omni Hotels & Resorts
Thank William R
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 1 week ago

Thank you for your review, William. Although it is posted on our website, we are aware that it can we easily overlooked, so we are working hard to make sure each guest knows. The pool is a highlight for many guests and we apologize that...More

Reviewed 1 week ago

We arrived on May 29 and stayed until June 2. We were informed by the desk that the pool was under maintenance, but would "be ready soon." I asked what "soon" meant, end of the day, tomorrow...? No, it was more like a month which...More

Review collected in partnership with Omni Hotels & Resorts
Thank samuelf661
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 1 week ago

Samuel, thank you for bringing your experience to our attention. It is disheartening to read that your stay was unsatisfactory and not up to the standards you expect and deserve. We apologize that you were misinformed about the pool renovation. We are offering guests access...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$121 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Jacksonville
#11 Best Value Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#17 Family Hotel in Jacksonville
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$121 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Jacksonville
#11 Best Value Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#17 Family Hotel in Jacksonville
Room types
Non-Smoking Rooms, Suites
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Traveller (160)
Room & Suite (173)
Dining (41)
Pool & Beach (31)
Amenities (19)
Business Centre & Event Rooms (6)
Family and Play Areas (1)
Questions & Answers
Ask a question
Sabreline
1 September 2016|
AnswerShow all 4 answers
Response from Ontour4444 | Reviewed this property |
I should have added that there are lots of restaurants and bars along the river you can stop at to refresh yourself.
1
Vote
dianekmc
22 August 2016|
AnswerShow all 5 answers
Response from Elizabeth W | Reviewed this property |
I didn't see anyone smoking around the pool. My husband walked to the end of the pool area to smoke.
0
Votes
Sonia614
9 July 2016|
AnswerShow all 5 answers
Response from Theresa C |
There are not many options for shopping in downtown Jacksonville. The only mini mall Downtown Jax is the Jax Landing and you do not want to go there. You would be better off staying somewhere in the St. Johns Town Center... More
1
Vote
Room Tips
"Ask questions to verify what they offer is working or in service"
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"A room with a city view is like having no view, beware."
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"All the rooms are spacious and clean"
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"Ask for high floor and a river view"
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