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Crowne Plaza Jacksonville Airport Hotel

Traveller (144)
Room & Suite (43)
Dining (9)

About

Location
Cleanliness
Service
Value
The Crowne Plaza Jacksonville Airport Hotel is located right off of I-95 and just minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. Shuttle service to and from the airport is always included in your stay. We are also just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses. Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms and delicious food and drink offerings to insure a fantastic, relaxing stay. The hotel also features both an indoor and an outdoor pool, fitness center with free weights, complimentary wi-fi and parking and all of our rooms now all include refrigerators for 2018.
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Property amenities
Pool
Restaurant
Room service
Free parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Airport transportation
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Family
Safe
HOTEL CLASS
Hotel links
Visit hotel website
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Location

Full view
40Car recommended
Grade: 40 out of 100
48Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
920Reviews
182Photos
16Q+A
100Room tips
Traveller rating
  • 560
  • 191
  • 95
  • 44
  • 30
Time of year
Traveller type
Language
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  • English
Popular mentions
I have the pleasure to write this positive review regarding one of your front desk staff, Gina. Unfortunately, I do not have her last name. I am a frequent visitor to your hotel as I am an employee of United Airlines. Gina continues to deliver a warm and positive reception and
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Response from 00gc, General Manager at Crowne Plaza Jacksonville Airport Hotel
Responded 2 days ago
Donna, Thank you for making the Crowne Plaza Jacksonville Airport/I-95N your home away from home. It was a pleasure to read that Gina provided excellent service and helped to make your stay a pleasant one and that her actions exceeded your expectations. We will acknowledge her efforts during our staff meeting and thank her personally. We appreciate your comments and look forward to welcoming you back to our hotel. With Hospitality, Brian Brooks General Manager
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The hotel was extremely accommodating, they bent over backwards to help us in a unique situation. Linda and Hillary at the bar were also wonderful, and extremely personable. I will be back again as soon as I am able.
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Response from 00gc, General Manager at Crowne Plaza Jacksonville Airport Hotel
Responded 2 days ago
Eli, Thank you for acknowledging our outstanding service at the Crowne Plaza Jacksonville Airport/I-95N. We appreciate you letting us know our team went over and above to ensure your requests were promptly handled. Linda and Hillary are definitely favorites of our guests, and we will make sure to recognize their efforts as well. It was our pleasure having you as our guest, and we look forward to seeing you again soon. With Hospitality, Brian Brooks General Manager
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No cleaning of room during my visit. Blinds didn't close all the way. Hotel was average, no real complaints but it was not worth 200 a night. Small breakfast buffet, but it was good!! Pay the extra to include breakfast, it is on the pricey side.
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Review collected in partnership with this hotel
Response from 00gc, General Manager at Crowne Plaza Jacksonville Airport Hotel
Responded 2 days ago
Thank you for choosing our hotel and sharing your concerns. We were disappointed to read our accommodations did not provide the value you were hoping for. As in every city, certain times of the year are busier and command higher rates. However, we definitely make every effort to be priced competitively. We also apologize for the lack of attention to detail that was given to your room. These issues should have been addressed prior to your arrival, and we are sorry we did not do so. The next time you are in the area, we hope you will give us the opportunity to regain your confidence by providing you with an experience that exceeds your expectations. Having said that, we are glad to know you liked our breakfast offerings. We value your feedback and hope to see you again soon. With Hospitality, Brian Brooks General Manager
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Amazing please to unwind and relax. They have great food, wonderful atmosphere, and the bartenders are very friendly. Linda provided excellent service every night we went. I would recommend this hotel to anyone that is visiting the Jacksonville, Fl area.
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Response from 00gc, General Manager at Crowne Plaza Jacksonville Airport Hotel
Responded 2 days ago
Jonathan, We are very happy to read about your excellent stay at the Crowne Plaza Jacksonville Airport/I-95N. We agree that our property is a great choice especially if you are looking for a more peaceful atmosphere. We also appreciate you highlighting the food we offer and the courteous service provided by our associates. It was nice to read that Linda went a step beyond to make your visit more comfortable. Your compliments will surely be shared with her. Thank you for recommending us to future guests, and we look forward to your next visit. With Hospitality, Brian Brooks General Manager
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We really enjoyed our stay and Gina B made it extra special for us. She accommodated our requests with a big smile and excellent service. The hotel was pretty nice and the pool allowed you to swim under a little wall that went from inside to outside which was super cool. :-)
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Response from 00gc, General Manager at Crowne Plaza Jacksonville Airport Hotel
Responded 4 days ago
Thank you for choosing Crowne Plaza Jacksonville Airport/I-95N and for your excellent review. We love knowing that the attentive service provided by Gina went a long way in making your stay so memorable, and we will surely pass your comments to her. We certainly appreciate your compliments on our wonderful hotel and our swim-through indoor/outdoor pool. It was our pleasure to have you as our guest, and we hope you will come back to visit us soon. With Hospitality, Brian Brooks, General Manager
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Photo provided by managementCrowne Plaza Jacksonville Airport Hotel
Meeting room
Photo provided by managementCrowne Plaza Jacksonville Airport Hotel
Guest room
Photo provided by managementCrowne Plaza Jacksonville Airport Hotel
Meeting room
Photo provided by managementCrowne Plaza Jacksonville Airport Hotel
Guest room amenity
Photo provided by managementCrowne Plaza Jacksonville Airport Hotel
Guest room amenity
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Not really sure but Crowne is accustomed to helping with arrangements. I always enjoy flying in on Sunday and seeing all the people partying it up for the cruise they are leaving for on Mondays.
0 votes
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Is the breakfast buffet free?
Breakfast was included in our room rates, they asked us when we checked in.
3 votes
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Is there a breakfast buffet?
Yes.
0 votes
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Is the indoor pool heated?
Sorry I do not know. It is a combo indoor/outdoor pool
0 votes
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Any shuttle from the airport to the hotel?
Yes, though you should definitely call ahead of time to make sure it is running and available for your time frame of need. I called the hotel directly when at the airport and the van arrived about 15 minutes later outside my baggage claim. The manager is/was aware that airport shuttle available is not advertised on their site and it should be added.
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1234
"We were in tower two.....too remote and old. Maybe better in tower one."
"If you are in need of a venue for a group event, contact Kelly M, she is great to work with from start to finish!"
"away from elevator"
"Check out the location of the hotel"
"Higher floors are more quieter. Great place to hold an event."
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PRICE RANGE
US$103 - US$166 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn jacksonvillejacksonville holiday inn
LOCATION
United StatesFloridaJacksonville
NUMBER OF ROOMS
317
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