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DoubleTree by Hilton Jacksonville - Riverfront

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DoubleTree by Hilton Jacksonville - Riverfront
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399 Reviews from our TripAdvisor Community

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Showing 395: English reviews
fort myers
Reviewed yesterday NEW

We have stayed here twice in the last 3 months. The location on the river and water taxi prompted us to come back and catch a Jags game. Perfect location for easy access to the stadium and downtown. Room had a great view of the river with a small balcony. Wish they had a small fridge in the room

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Thank rrmerrn
Reviewed yesterday NEWvia mobile

Southern hospitality at it's best with a staff that is as warm and sweet as their famous cookies. Hopefully you will get to meet Elexus at the front desk, an amazing person who infectious smile will brighten your day and leave you feeling special. Room was clean and updated, large king bed was very comfortable. My room was high and...

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Thank Atlcorsa
Tallahassee, Florida
Reviewed 2 days ago NEW

We throughly enjoyed our stay- the staff were all very friendly and helpful and the room was clean and the walk out balcony was amazing! Will definitely come again!! Only critique is that there are no refrigerators in rooms.

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Helpful?
Thank brittanyd809
ManagerX1, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Our thanks for evaluating your recent stay at our hotel. We are glad to read that you enjoyed your room and especially loved taking in the views from your walk-out balcony. I am also delighted that my staff took good care of you. It was our pleasure hosting you at DoubleTree by Hilton Hotel Jacksonville Riverfront and look forward to...

Tampa, United States
Reviewed 2 days ago NEW

Recently I stayed here for a business trip over the weekend and I cannot say enough good things about the staff. Each and every member of the staff was polite, curteous, professional and extremely friendly and helpful. We had trouble locating the entrance to the hotel and had to drive over the bridge and back to gain entrance. When I...

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Helpful?
Thank christinadX336MY
ManagerX1, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Many thanks for taking the time to post a review regarding your recent stay. We are thrilled to know our front desk associates were welcoming and that you enjoyed our hospitality. It’s pleasing to note that you loved our location as well as the breakfast we serve. We want our business guests to feel at home, and we hope you...

Eustis, Florida
Reviewed 3 days ago NEW

Great location, attentive staff, clean rooms Riverfront view, water taxi can take you to the Landing or you can walk across the bridge. Ruth's Chris Steak House on site, Chart House close by-pricey, but great night out for special occasion

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Thank ATripASeason
ManagerX1, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Thank you for taking the time to post your wonderful review. We appreciate you letting others know that the DoubleTree by Hilton Hotel Jacksonville Riverfront located on the St. John's River is perfectly situated for exploring the exciting attractions of our city. We also appreciate you mentioning our clean rooms and efficient staff. We hope to see you whenever your...

Navarre, Florida
Reviewed 3 days ago NEW

This hotel has a wonderful staff, Grayson, at the front desk was very helpful with our multiple reservations. He was very helpful. Elecuia st the front recommended a great seafood restaurant for and have direction so we could find it with ease. Our room was nicely done, but the walls were so we could others. The breakfast bar had cold...

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Thank 1991KEB
ManagerX1, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

We appreciate you taking the time to review the DoubleTree by Hilton Hotel Jacksonville Riverfront. It is great to know you had a pleasant experience overall and were impressed with our front desk staff. We are fortunate to have a dedicated team of professionals, and they will be happy to hear your praises. We value your observation regarding our breakfast...

Jacksonville, Florida
Reviewed 5 days ago NEW

Staff was very frindley. I stayed over a month no complaints. View of down town Jacksonville was spectacular. I saw 2 fire woorks displays on the St. Johns river from my balcony. Jaguars stadium was walking distance.

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Thank curtisc519
ManagerX1, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Thank you for the wonderful review of your stay at DoubleTree by Hilton Hotel Jacksonville Riverfront. We are so delighted to read you loved our friendly associates, and totally agree that our downtown location on the St. John's River is perfectly situated for exploring the exciting attractions of our city. It was great to have you here, and we hope...

Reviewed 5 days ago NEWvia mobile

We stay here for our anniversary most years because of its convenient location to Ruth's Chris Steakhouse. This year the hotel looks refreshed. We stayed in a large suite on the 8th floor. We appreciated the tv in the bathroom during the SEC Championship game. The bed is very comfortable and the cookies at check in were awesome. The view...

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Thank Kristi_Richburg
ManagerX1, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

We are so happy you continue to make DoubleTree by Hilton Hotel Jacksonville Riverfront your home away from home while celebrating your special occasion every year. It is great to read you were impressed with your spacious room along with all the in-room amenities and the view it provides, and that our convenient location was perfect for your needs. We...

Cincinnati, United States
Reviewed 1 week ago

I have stayed at this hotel the last three times I have traveled to Jax. The staff is fun and very friendly. The food is always great and if by chance you have a problem they are very quick to get it resolved. I high recommend staying at the Double Tree by Hilton if you are every in the Jax...

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Thank 945terib
Jacksonville, United States
Reviewed 1 week ago

I recently stayed at this hotel and received unacceptable service. The staff that i interacted with was unfriendly and frankly not helpful. Absolutely zero customer service. When I got to my room, the bathroom hadn't been flushed! I also wasnt able to access my balcony to enjoy the riverfront view of the downtown area. Later, I called the hotel to...

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3Thank jkellyw
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Multilingual Staff
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
DoubleTree by Hilton is a downtown hotel where an exceptional locale blends with an array of amenities, personable service, and a better night's sleep. Fully renovated in 2015, the hotel features all non-smoking guest rooms with walk-out balconies, stunning views, and complimentary wireless internet. Amenities include two restaurants and bars including Ruth's Chris Steak House. Additional dining options include a all day dining at St. John's Provision Co. and room service. The hotel also features a riverfront pool and 24-hour complimentary business and fitness centers. With the perfect combination of amenities and services, all you'll have to do is sit back, relax, and indulge. ... more   less 

Additional Information about DoubleTree by Hilton Jacksonville - Riverfront

Address: 1201 Riverplace Blvd, Jacksonville, FL 32207-9009
Region: United States > Florida > Jacksonville
Price Range: £78 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Jacksonville - Riverfront 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
Hotel Style:
#4 Green Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Jacksonville - Riverfront staff and other travellers.
6 questions
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North Carolina
Tampa, Florida
6 months ago
Memphis, Tennessee
over a year ago
Charleston, South Carolina

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Questions? Get answers from DoubleTree by Hilton Jacksonville - Riverfront staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for St. Johns river-view...”
 of 5 bubbles 1jmax4life, 20 Nov 2016 | Read review
“Ask for room facing St. Johns River”
 of 5 bubbles terripa75, 9 Nov 2016 | Read review
“Room with a view of the river.”
 of 5 bubbles ArnoldV647, 7 Nov 2016 | Read review
“Rooms on the north side face the river /downtown giving breathtaking views..but also a direct line to loud music and partyers.”
 of 5 bubbles SweetwaterFox, 1 Nov 2016 | Read review
“Our room was on the third floor at the front of the hotel and had lots of traffic noise.”
 of 5 bubbles celenab2014, 17 Oct 2016 | Read review
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