We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

DoubleTree by Hilton Fort Smith City Center

Visit hotel website
About
Location
Cleanliness
Service
Value
Located in the heart of historic Downtown Fort Smith, DoubleTree by Hilton Fort Smith City Center is the perfect choice for business, leisure and group travel. Wake up with an morning swim in our pool or work out in our fitness room, stay connected with complimentary WIFI, enjoy cocktails and dinner at our on site restaurant and bar, or just relax and unwind near our cascading waterfall. This newly renovated hotel boasts stylish décor, modern conveniences and the best in southern hospitality. Conveniently connected to the Fort Smith Convention Center, DoubleTree by Hilton Fort Smith City Center is the perfect place for business meetings, weddings, or social events. State-of-the-art audiovisual technology, exceptional cuisine, and impeccable service come standard with any function you book.
Read more
Property amenities
Free High Speed Internet (WiFi)
Pool
Shuttle Bus Service
Room Service
Free Parking
Wheelchair access
Restaurant
Bar/Lounge
Meeting Rooms
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Airport Transportation
Dry Cleaning
Multilingual Staff
Breakfast Available
Show more
Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Family Rooms
Good to know
HOTEL STYLE
Centrally Located
Business
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Double Points, Every Stay
Hotel deals
Location
Full view
82Good for walkers
Grade: 82 out of 100
25Restaurantswithin 0.25 miles
8Attractionswithin 0.25 miles
Reviews & more
361Reviews
99Photos
7Q+A
23Room tips
Traveller rating
  • 170
  • 84
  • 49
  • 30
  • 28
Time of year
Traveller type
Language
  • Filter
  • English
Show reviews that mention
Not a pleasant stay. Food was awful. Surroundings did not feel secure. Definitely not what is expected from a Hilton property. Transient individuals made our security questionable immediately outside of the hotel
Read more
Review collected in partnership with DoubleTree by Hilton
Response from MichelleN3080, Michelle FOS at DoubleTree by Hilton Fort Smith City Center
Responded 1 week ago
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations in making you feel safe while at our property. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
Read more
Very nice and clean hotel, the room was spacious and very clean with an extremely comfortable bed. Staff was very friendly and helpful with any questions. Within walking distance of restaurants and bars.
Read more
Review collected in partnership with DoubleTree by Hilton
Response from MichelleN3080, Michelle FOS at DoubleTree by Hilton Fort Smith City Center
Responded 1 week ago
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
Read more
Expensive but nothing to show for it. Carpet in common areas was dirty. Front Desk Personnel didn’t acknowledge you or make eye contact when you walked by. Free breakfast would have been nice. Restaurant closed fairly early so you had to order food through the bar. Choices were m
Read more
Review collected in partnership with DoubleTree by Hilton
Response from MichelleN3080, Front Office Supervisor at DoubleTree by Hilton Fort Smith City Center
Responded 2 weeks ago
We terribly sorry to hear about the experience you had at the hotel. On behalf of our entire team, let us assure you that we strive for spectacular service experiences in each and every guest encounter. There is no excuse for poor customer service and we have made our Management staff aware of this feedback. We will use your feedback to ensure that everyone of our future guests does not share the same service issues you experienced.
Read more
The room was very nice, the amenities were very nice, and Asia at the front desk made our stay wonderful. The friendly interface made us feel welcome and special. The rooms were updated and very pleasant. Everywhere we turned the staff was attentive and pleasant.
Read more
Response from MichelleN3080, FOS at DoubleTree by Hilton Fort Smith City Center
Responded 2 weeks ago
We are delighted to hear that you enjoyed all of our staff. They are truly the ones that makes our hotel so wonderful. Thank you for continuing to make us your home away from home here in Fort Smith.
Read more
We stayed over the thanksgiving holiday. Hotel was understaffed and was just ok. the bed was comfortable. Internet very slow at peak times. There was trash in the hall and they didn't pick up the room service tray for 8-10 hours
Read more
Review collected in partnership with DoubleTree by Hilton
Response from MichelleN3080, FOS at DoubleTree by Hilton Fort Smith City Center
Responded 2 weeks ago
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allow us the chance to exceed your expectations.
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Business Centre & Event Rooms
Photo provided by managementDoubleTree by Hilton Fort Smith City Center
King Bed Room
View from room 209. Mostly roof over hotel entrance.
Soap and Whatnot
Modern Bathroom
Big Shower
Previous
Are there mini fridge and microwaves in the room?
No mini fridge in my room
0 votes
Show all answers
Hello. We are staying at this hotel November 22-25, and would like to upgrade to a two room suite. What is the availability and price?
Definitely give them a call. They are great with that, though, and usually have upgrades available as long as there aren't conferences in the city.
1 vote
Show all answers
I stayed at the DoubleTree by Hilton Fort Smith twice during December, 2016. The first time was with my sister while our mother was in hospice at Sparks hospital. For some reason our room didn't get cleaned the first night even though I put the sign for "clean up room" on the door handle. Second night, same thing. The staff were great and never really gave an answer as to why they weren't making up our room. I thought it might be the maid thought the signs were hung out only for "do not disturb," but the third night the room was cleaned. Yay! Anyway, after my mother passed my husband and I flew back into town from Utah within just a few days. I could have chosen to book a different hotel, but the main reason I booked again at the DoubleTree is because the beds were so comfortable. I happen to be in the market for a new mattress and my question is what is the brand, make, model, etc of your mattresses? My sister and I stayed in room #215, my husband and I stayed in room #201. Both were so comfy, I want to find out what kind of mattress, mattress pad, etc. the hotel uses. Thanks!
Thanks Sam. I will definitely stay there anytime I visit family again. BTW, I meant to give a thumbs up on the reply, but accidentally hit the wrong button. Is there a way to change that?
0 votes
Show all answers
Hi, I'm planning a stay in late October. I am looking for an indoor pool.
They were working on it, call before you book.
0 votes
Show all answers
looking 4 a room with a jacuzie tub
Michael, Thank you for your interest in a room with a jacuzie tub at the EHCC. We are happy to say we do have one available if you would to contact me or memeber of my sales team at 479-783-1000 x 3766, we will be more than happy to assist you.
0 votes
Show all answers
Previous
12
"I have no idea."
"Ask for a higher floor room for a better view."
"Ask for a with a refrigerator and a microwave before making reservations."
"Beware of Room 528."
"Depends on your needs, but we always choose the highest possible floor."
Previous
PRICE RANGE
US$79 - US$133 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Executive Hotel at City Center
LOCATION
United StatesArkansasFort Smith
NUMBER OF ROOMS
255
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing