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We stayed here at the start of March and thought the hotel was excellent value for money and much better than many of the more expensive hotels we stayed in. Room was clean and appeared to have been recently redecorated with comfy beds. Great place...More
This was a spur of the moment stop--that turned into one of the big highlights of our trip!! Latoya and Charmain were both so wonderful, kind and helpful. They helped us with wonderful boat tour of Lake Powell...gave us an excellent suggestion for dinner, and...More
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2 Thank Diane R
Response from Hotel M, Guest Relations Manager at Best Western Plus at Lake PowellResponded 4 October 2017
Dear Diane R: Thank you so much for taking the time to share your experience at our hotel. I am delighted to learn you had an excellent stay at our hotel and that Latoya and Charmain provided memorable service to you. Thank you for your...More
The hotel was easy to find. We were in a family room which was very roomy. It appeared to be recently remodeled with tasteful decor. The beds were very comfy. We appreciated the double sinks when getting ready in the morning and absolutely loved the...More
This Best Western should be the model for all Best Westerns (and I love Best Western).
The service was excellent. I’d accidentally booked the wrong date online. I phoned, quick change made...not an issue. And when I booked in the next day, the woman at...More
Arrived to check in around 3:45 but was told that check in was not until 4pm and that we could not check in even a minute before. Ok..so we went to eat dinner since we hadn't eaten all day. Come back and our room was...More
Thank Leah S
Response from Hotel M, Guest Relations Manager at Best Western Plus at Lake PowellResponded 5 days ago
Dear Leah S: Thank you for your feedback. We have noted your comments and will review them with our housekeeping and maintenance team for improvements. We are sorry for your inconveniences. Thank you.
Seems the only efforts spent on training and/or actual customer service are spent on making excuses and defaming any and all reviewers that don’t give them positive marks. Just a simple room change, apology, or other efforts... More
Seems the only efforts spent on training and/or actual customer service are spent on making excuses and defaming any and all reviewers that don’t give them positive marks. Just a simple room change, apology, or other efforts would seem to go a long way.