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River Terrace Resort and Convention Center

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Traveller (392)
Room & Suite (168)
Pool & Beach (5)
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Overview
  • Excellent18%
  • Very good26%
  • Average23%
  • Poor16%
  • Terrible17%
Travellers talk about
AMENITIES
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Bar/Lounge
2 Star Hotel
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (952)
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All reviewsan older hotelbeds were comfortableprivate balconymini fridgecoffee potthe room was nicegatlinburg areathe main streetgas fireplaceaquariummountainsducksattractionsstripcreeksmokiestrolley
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1 - 5 of 942 reviews
Reviewed 6 days ago via mobile

While visiting the Westgate Resort Gatlinburg we ate at the Drafts restaurant. We really enjoyed the food and our server Kara was so sweet and gave excellent service. She greeted us with a smile and was so friendly. I highly recommend this restaurant!

Thank cindysta1956
Reviewed 6 days ago via mobile

We go to Gatlinburg a couple times a year and seen this place and thought, next trip we want to stay here! We made reservations , showed up and checked in. Went to our room and were shocked that room only had a bed, mini...More

Thank mikerD7634EV
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 2 days ago

We appreciate your candid feedback. We are sorry to hear that you did not enjoy your stay with us. We strive to provide an exceptional vacation experience that exceeds guests' expectations and we apologize that we fell short. We regret to learn that you were...More

Reviewed 6 days ago

The overall stay was average . We had adjoining rooms the door between the rooms was hard to open. Definite updates needed. Everyday we had to ask for towels . The location is good and on the river overall great views and right beside the...More

Thank smile1626
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 2 days ago

We appreciate your feedback. We are pleased to know that you enjoyed some aspects of your stay with us. We are glad you found our location convenient to all the entertainment and sights around town. We do regret to learn that you had some concerns....More

Reviewed 1 week ago via mobile

We arrived after dark, so we could not really see what the balcony looked like. The room was clean, but the tub could have been a little cleaner. The beds and pillows were very comfortable. The staff was nice, but beware they will try to...More

Thank crystalm37
Reviewed 1 week ago

As others have already said the place could use a little updating. It didn't harm my stay by any means but nothing seemed to have been updated in many many years. The room was a good size and was cleanly. The staff was friendly and...More

Thank jrog9832
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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$87 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Room types
Non-Smoking Rooms
Details
Price range
US$87 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Room types
Non-Smoking Rooms
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Traveller (392)
Room & Suite (168)
Pool & Beach (5)
Dining (1)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Lianna B
3 April 2018|
AnswerShow all 5 answers
Response from WestgateGuestRels | Property representative |
Hi Lianna, we do have designated smoking areas at our resort.
0
Votes
Carrie G
23 September 2017|
Answer
Response from carol k | Reviewed this property |
Did you check your email after posting? I know trip advisor has certain guidelines that have to be followed and you should have am email explaining those to you.
-1
Votes
SettleC
15 July 2017|
AnswerShow all 4 answers
Response from rci72249 | Reviewed this property |
Yes
1
Vote
Room Tips
"get in front building where convention rooms are 6th floor facing River road and Mountains"
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"If you have kids get poolside room. They are very large and open to pool deck."
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"Check what other guests have to say about their stay"
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"Rooms on the river are available for upcharge."
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