We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

Brookside Resort

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Brookside Resort
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

894 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 889: English reviews
Kankakee, Illinois
Reviewed 3 days ago NEW

We very much enjoyed our stay, we had a room with a fireplace,kitchenette, bathroom was redone,and I loved setting on the patio listening to the wayer from the brook.Office staff was very friendly and helpful. Room was clean,breakfast was good. We will definitely return.

 Report
Helpful?
Thank dbdevine1447
Appleton, Wisconsin
Reviewed 3 days ago NEW

this was the most disguisting place I have ever been in - Filthy- dirt behind nightstand- garbage just thrown there- no way that room was cleaned- filth on all the baseboards- fireplace old- had a horrible smell to it- stone on bottom ledge was all wet- took a tissue to wipe it up- all brown yuk- please read all the...

 Report
Helpful?
Thank lindawentzel2002
Brandenburg, Kentucky
Reviewed 3 days ago NEW

Didn't get the rooms we reserved. Rooms were not ready to check in at 4..it was 5 : 30. Trash cans were dirty. No toilet paper in one of our rooms . no hair dryers available. Front desk employees no help

 Report
Helpful?
Thank brendabI158IJ
Greensburg, Indiana
Reviewed 5 days ago NEW

Our room was spacious and comfortable with a great view from the balcony. Had a real fireplace in our room but didn't use it. The room was clean for the most part however because of the fireplace the house keeping staff needs to do a better job of dusting - a little dated - but the bathroom had been nicely...

 Report
Helpful?
Thank Jimg48
Reviewed 6 days ago NEWvia mobile

Very Quaint Hotel. Also very clean! Housekeeping & Staff were very nice! We had a wood burning fireplace in our Room & beautiful view of the river! Made you feel like you were actually in a cabin instead of hotel room. Could use some updates on some things but overall a good place to stay!

 Report
Helpful?
Thank Nana W
Nashville, Tennessee
Reviewed 1 week ago NEW

My family and I have been staying at this location for over 4 years. The staff is absolutely the best. They are attentive to your needs and do everything they can to make your stay the best. This property is older but nostalgic. Our favorite place

 Report
Helpful?
Thank blackbears15
Lake Wales, Florida
Reviewed 1 week ago

room was filthy ask to be moved front desk rude and didnt care i was told they had no rooms available and the room would be deep cleaned. when we got back the only thing done was trash and one bed made bathroom had not been cleaned at all as promised. ii was not offered any compensation or any concern....

 Report
Helpful?
1Thank sheliafeagle
Reviewed 1 week ago via mobile

If you are looking for a standard hotel with breakfast, I can recommend Brookside. I would not pay full price. This is an old establishment, but we enjoy the creek side views and being able to walk into downtown. Traveling with kids/teenagers, it's one of those places where you don't have to worry about the surroundings. Nice pool, when open....

 Report
Helpful?
Thank WendyBil
463_Manager, General Manager at Brookside Resort, responded to this review

Brookside Resort staff' works hard to provide our guests with a memorable stay and appreciates your compliments. Thank you so much. We are excited about our ongoing renovations including a $70,000 modernization of the elevator in the 4-story Clingman Building as well as having remodeled over 40 bathrooms across property with more to come. Remember the Christmas Parade that marches...

Birmingham
Reviewed 1 week ago

We went as a family for a mini reunion and the staff could not have been nicer and more gracious! This is the 4th time I've stayed at this resort and the staff is always the kindest people who go out of their way to help their guests.

 Report
Helpful?
Thank Rita T
463_Manager, General Manager at Brookside Resort, responded to this review

Brookside Resort staff' works hard to provide our guests with a memorable stay and appreciate your compliments. Thank you so much. There are so many family attractions in the area year round. Remember the Christmas Parade that marches right in front of Brookside starts at 7:30 pm on the first Friday of December. There are tons of things to enjoy...

Navarre, Florida
Reviewed 1 week ago via mobile

It is a lovely place. Sitting on the balcony and listening to the water flow is awesome. The staff is super nice! Couldn't ask for a better staff. Our first night here our coffee maker broke. Had a new one within minutes of telling them about it. Everyone is so helpful. The cleaning staff is on point. They make sure...

 Report
Helpful?
Thank cathywalden
463_Manager, General Manager at Brookside Resort, responded to this review

Brookside Resort staff' works hard to provide our guests with a memorable stay and appreciate your compliments. Thank you so much. Remember the Christmas Parade that marches right in front of Brookside starts at 7:30 pm on the first Friday of December. There are tons of things to enjoy through the winter, from the ball drop on New Year’s Eve...

585 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (309)
Viewed
Room/Suite (81)
Viewed
Dining (3)
Viewed
Bathroom (16)
Viewed
View from Room (30)
Viewed
Hotel & Grounds (43)
Viewed
Pool/Beach Area (17)
Viewed
Business Centre/Function Rooms (2)
Viewed
Family/Play Areas (2)
Viewed
Other (115)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (245)
Viewed
Amenities (34)
Viewed
Double Queen Room (47)
Viewed
Honeymoon Suite (56)
Viewed
Pool (17)
Viewed
Single King Room (47)
Viewed
The Hotel (44)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (31)
Viewed
Room/Suite (7)
Viewed
Hotel & Grounds (11)
Viewed
Pool/Beach Area (3)
Viewed
Business Centre/Function Rooms (3)
Viewed
Bathroom (2)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Gatlinburg hotels
0.4 mi away
Crossroads Inn and Suites
Crossroads Inn and Suites
#28 of 84 in Gatlinburg
425 reviews
0.5 mi away
Quality Inn & Suites Gatlinburg
0.9 mi away
Country Inn & Suites by Carlson Gatlinburg
Show Prices
Show Prices
Show Prices
0.2 mi away
Sleep Inn & Suites
Sleep Inn & Suites
#37 of 84 in Gatlinburg
443 reviews
1.2 mi away
Econo Lodge Inn & Suites on the River
1.2 mi away
River Edge Motor Lodge
River Edge Motor Lodge
#52 of 84 in Gatlinburg
27 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are City Close but Country Quiet. Brookside Resort is just 3 blocks from downtown Gatlinburg, 4/10 mile up on 321 at Light 3. When you're on the property, it feels like you're in the country yet a short walk to downtown. The Gatlinburg Trolley stops in front of the office. Most of our large rooms have private streamside balconies and wonderful amenities. Season after season, you will love coming back to Brookside Resort. We take great pride in Brookside Resort and in providing outstanding customer service. We offer a wide range of amenities right here on the grounds. Brookside has a basketball court, Shuffleboard, a sun deck, BBQ Grills, 2 outdoor pools, a "River Walk" path along the river. Brookside provides a free hot continental breakfast offering the traditional Southern "Biscuits & Gravy", "Teddy Bear" waffles, hot oatmeal with brown sugar & raisins, a variety of cold cereals, pastries, orange juice, milk and coffee are available. Brookside Resort was built in 1931, 3 years before the Great Smoky Mountains National Park was declared and was once considered one of Gatlinburg's premier hotels. Brookside Resort over the years, has been through many transitions. The new management of Brookside Resort has spent hundreds of thousands of dollars to bring back the exterior charm of Brookside Resort and now are facing the interior renovations with gusto and dedication. The towers now have 39" LED televisions, radio/alarms with phone docks, new carpeting and tiled foyers, Wi-Fi throughout the property, in-room safes, new linens, and many have remodeled bathrooms with much more to come. The staff at Brookside welcomes you to Gatlinburg!! ... more   less 

Additional Information about Brookside Resort

Address: 463 E Parkway, Gatlinburg, TN 37738-4904
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: £40 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Brookside Resort 2.5*
Number of rooms: 98
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Priceline, Travelocity and Odigeo so you can book your Brookside Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Brookside Hotel Gatlinburg
Brookside Motel Gatlinburg
Brookside Resort Gatlinburg
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Brookside Resort staff and other travellers.
16 questions
Ask a question
Saint Louis, Missouri
10 months ago
Gladstone, Virginia
over a year ago
Lebanon, Ohio
over a year ago

See all questions (16)

Questions? Get answers from Brookside Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“horrible- filthy- gross- smells- garbage behind nightstand- filth on baseboards- really bad”
 of 5 bubbles lindawentzel2002, 3 Dec 2016 | Read review
“Get a room that overlooks the stream!!!!!”
 of 5 bubbles blackbears15, 29 Nov 2016 | Read review
“Double Queen, Kitchenette ”
 of 5 bubbles 401ritat, 25 Nov 2016 | Read review
“Our room was actually larger than expected, with plenty of space to move around (including a counter area with sink, microwave and fridge), a wood-burning fireplace, with plenty of accessible outlets for chargers, etc., and sufficient drawer space and place to put suitcases up off the floor! ”
 of 5 bubbles E5705DLlindab, 14 Nov 2016 | Read review
“Room needs to have cleaner sheets and blanket. Bed and pillows were comfy. Also tv wasn't working, had to have person come fix the cable wiring. ”
 of 5 bubbles joognu, 8 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay