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The Edgewater Hotel

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The Edgewater Hotel
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886 Reviews from our TripAdvisor Community

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Showing 883: English reviews
Coastal South Carolina, South Carolina
Reviewed 4 July 2014

Hotel is dated, but clean. Staff is friendly and knowledgable, and more than willing to help with all your reservations and attractions. Hotel is centrally located, next to the Aquarium and within walking distance of all Gatlinburg attractions. Excellent on site complimentary covered parking. Downside is that there was no staff supervision at the breakfast bar and area, the breakfast...

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Helpful?
Thank Rebecca T
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review regarding your recent stay at the Edgewater. We appreciate your comments and suggestions regarding your stay and the Continental Breakfast. We look forward to hosting you again when travel plans bring you back to Gatlinburg. Best Regards,

Shepherdsville, Kentucky
Reviewed 2 July 2014

We have been to Gatlinburg so many times I can't count them. Have always wanted to give the Edgewater a try. Wanted a room with a balcony overlooking stream and walk way which we had. Enjoyed sitting out there and people watching. Front desk person was incredibly hospitable and professional; as were other employees that we encountered. Room was clean....

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2Thank Holly121416
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review of your recent stay at the Edgewater. I appreciate your comments and look forward to another opportunity to host you when travel plans bring you back to Gatlinburg. Best Regards,

Charleston, South Carolina
Reviewed 1 July 2014

Stayed here for two nights and felt comfortable. Pool was ok but poorly lit and seemed uninviting. Outside are was nicer so we sat out there. Cleanliness was sufficient. Parking was good. Breakfast was not a continental as they say. First morning was sausage, biscuits, and gravy. Had toast but no bagels. The waffle makers were right beside the two...

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Helpful?
Thank bill d
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to comment on the Edgewater Hotel. We appreciate you giving us the opportunity to host you, and hope when travel plans bring you back to the Gatlinburg area we hope you will again choose the Edgewater. Best Regards,

Reviewed 29 June 2014

The location, staff, amenities and rooms were very good. Sue at the front desk was very friendly and treated us like her only customer. The pool was quite nice. I will definitely stay here again as the price was fair as well. One area that I would hope the owner looks into would be the elevators. They are the slowest...

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Helpful?
Thank Vzvols1
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your comments regarding your recent stay at the Edgewater. I appreciate knowing that our staff was professional and courteous during your visit. Also, we are always looking for ways to improve our property, and appreciate your concerns and suggestions regarding the elevators. I will pass them on to our management staff. We look forward to hosting you...

Ocala
Reviewed 28 June 2014 via mobile

We come to Gatlinburg often. Such a fun getaway and change of scenery from FL. This was our first time staying here and I was a little nervous because it is an older hotel. I am so glad I listened to the reviews! It was clean, great location and the staff was great. My only few little issues were just...

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Helpful?
Thank Teresa V
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. I appreciate your comments and hope you will allow us to host you again when travel plans bring you back to Gatlinburg and the Great Smoky Mountains. Best Regards,

Spindale, North Carolina
Reviewed 26 June 2014

First off, the staff was amazing! Everyone from the front desk to housekeeping were beyond friendly. We have two children, 7 and 3, and the staff always asked them if they were having fun and what they did that day in Gatlinburg. Very encouraging to be around friendly, considerate people! The rooms were nice. I thought the hotel had a...

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Helpful?
Thank Jamie H
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you Jamie for taking the time to post on Trip Advisor regarding your stay. I appreciate your comments regarding our staff and hotel. I will be sure and pass them on. I'm glad you enjoyed your vacation here and we look forward to hosting you again when travel plans bring you back to Gatlinburg. Best Regards,

Pickerington, Ohio
Reviewed 25 June 2014

We stayed at the Edgewater June 2014. 8th floor, with a view of the city. The staff were all very nice, but I do have to agree with others that this hotel is dirty and dated. The garage parking spaces are extremely small, I struggled with a Prius, can't imagine a larger car trying to park in those tight spaces....

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2Thank Amy N
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to post regarding your recent stay at the Edgewater. I appreciate your comments and suggestions and will bring them to the attention of our Management Staff. I hope that you will consider giving us another opportunity in the future to host your family. Best Regards

Berea, Kentucky
Reviewed 23 June 2014

This is the second time my husband and I have stayed at the Edgewater over the last 6 months. My family and I have been vacationing in Gatlinburg for over 40 years. I wish I had known about the Edgewater years ago. First off, the staff, and I mean all of them, are very friendly and appreciative of your stay...

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Thank Melissa A
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your positive comments regarding your recent stay at the Edgewater. We do appreciate you and your husbands patronage Melissa. I will pass along your comments to our staff, especially Roberta. We look forward to seeing you again when you are next in the Gatlinburg area. Best Regards,

Naples, Florida
Reviewed 23 June 2014

We stayed here for 4 nights. After losing a lot of sleep the first night due to the hardness of the bed, I went to the front desk and asked if all their mattresses were like sleeping on a cement floor. They took me to see another room but the mattress was the same. The housekeeper noted that they were...

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Thank diane217
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review regarding your recent stay at the Edgewater. I appreciate your honesty regarding the mattresses. We have a lot of compliments about them, but no two people are the same and I do apologize for the soreness in your back. I hope that you might reconsider staying with us the next time you are in the...

Clarksville, Ohio
Reviewed 23 June 2014

Just got back from Gatlinburg. This is the third time we have stayed at the Edgewater Hotel. From the call to make reservations to the checking out...it was a great experience. The staff are so very nice in every capacity. The grounds are clean, the pool is super great for kids and adults. The breakfast each day is varied and...

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Helpful?
Thank Susan C
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to post on Trip Advisor about your recent stay at the Edgewater. We appreciate you choosing our hotel and I'm glad you always enjoy your accommodations. We look forward to hosting you again when your travel plans bring you back to Gatlinburg. Best Regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more   less 

Additional Information about The Edgewater Hotel

Address: 402 River Rd, Gatlinburg, TN 37738-3200
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: £80 - £362 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
Number of rooms: 205
Reservation Options:
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Hotel Style:
#6 Business Hotel in Gatlinburg
#20 Romantic Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from The Edgewater Hotel staff and other travellers.
23 questions
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Questions? Get answers from The Edgewater Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Jacuzzi rooms do not have river views, only woods views.”
 of 5 bubbles FayeLee123, 20 Mar 2017 | Read review
“We liked the room by the river and faced downtown.”
 of 5 bubbles kfs2469, 19 Mar 2017 | Read review
“Odd numbered rooms face the main drag of town.”
 of 5 bubbles susansW8799UE, 2 Mar 2017 | Read review
“Best view is street side, but garbage trucks early in the morning are loud.”
 of 5 bubbles MikeRSM, 22 Feb 2017 | Read review
“Upper floors on the creekside provide great views”
 of 5 bubbles 95KK, 15 Feb 2017 | Read review
5 of 5