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Traveller (69)
Room & Suite (33)
Pool & Beach (8)

About

Location
Cleanliness
Service
Value
Property amenities
Free Parking
Good to know
HOTEL STYLE
Great View
Quaint
44Reviews
93Photos
2Q+A
9Room tips
Traveller rating
  • 5
  • 14
  • 5
  • 1
  • 19
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  • English
Recently me and my friends visited this so called heritage villa(which is not at all a heritage) in lonavla. The owner of this property is Satnam Singh, this guy is really rude to this customers and doesn't know how to talk to customers. Our experience was really bad here and he
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It is Very sad to say but we had received very shocking and surprising welcome from Hotel owner.. Reason was nothing( It was just an technical error) but the way owner behaved with us was very disrecpful and unprofessional. He( Hotel owner) was literally threatened us to leave
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Response from sudesh2222, guest at Heritage Villas
Responded 22 Jul 2018
This is saddening to see , people are rude there and then have the power to write wrong reviews
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Have been frequent traveller and this is first time made mistake of my life by choosing such terrible .. is there word better word then terrible to describe my experience ??? Please take review on serious note and dont go by pictures shown website or any other portal like
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+2
Went with family friends with kids. The most terrible villa i have ever stayed.. all online sites should remove such properties. The beds were broken. Toilet shower broken. Not a single dish or spoon available in kitchen. Cant use kitchen at all. TV not working. Bedroom door
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Response from heritage2, Owner at Heritage Villas
Responded 19 Jul 2017
This whole episode began when you were asked to pay for extra people as per your booking by your respective travel agent, since you had 4 to 5 people as extra people you have to pay extra for their stay and on requesting to do so ,you were aggressive with the staff , we kept cool til the last minute but you began threatening us with the consequences Pointing out your concerns they are completely false 1. We gave you a clean and intact bungalow with no broken hand showers or beds, you had too many expectations based on the commitments of your agent,if you could have been supportive we would have made this experience much better but, by being so aggressive and rude from the moment u entered the premises, we cannot sort out issues Just because you have a freehand and can misuse tripadvisor and guide people in the wrong way and also being so authoritative and speaking about ``BLACKLISTING`` Heritage villas , this shows your judgmental and aggressive behavior. This is the first and the last time we respond to your allegation,we cannot stoop down further like you have Regards
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The place is amazing in terms of view and amenities. A must recommendation for people who want to spend some time away from the city. The view and location is breathtaking. Its a gold spot for a gang of friends planning a weekend getaway. I really liked the service courtesy and
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cottages
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"the 3bhk duplex is good"
"the 4bhk always"
"Go for the 2BHK, if you are more than a group of 3"
"2BHK rooms are better and have better view"
"depending on group size, you can opt for 2,3,4 bhk all are nice and spacious"
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PRICE RANGE
US$52 - US$68 (Based on Average Rates for a Standard Room)
LOCATION
IndiaMaharashtraPune DistrictLonavala
NUMBER OF ROOMS
8
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