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Hilton Garden Inn Independence

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Hilton Garden Inn Independence
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505 Reviews from our TripAdvisor Community

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Showing 503: English reviews
Freemont
Reviewed 3 days ago NEW

We stayed 2 nights. The morning after our first night we left at 9AM and returned at 2:30PM to find that our had not been serviced. No new towels, no new wash rags, and no hand towels. No new cups, etc. Extremely disheartening. We saw the room service cart down the hall and asked the lady for 2 clean towels...

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Helpful?
1Thank stevepA5021NT
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We are terribly sorry about the housekeeping experience you had at our hotel. It is very disappointing to hear that you did not receive the service we are capable of providing. If you would like to discuss this further please contact me at 816-350-3000. We hope in the future you will give us another try.

Loveland, Colorado
Reviewed 1 week ago NEW

The hotel was full of kids. The pool seemed to be a major attraction. In any case, the noise level was pretty high, which is to be expected when you have that much energy under one roof. The hotel seemed fine: it was clean and well maintained; the mattress was good. But we'll look for an alternative in the future.

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Helpful?
Thank EddieC1954
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for bringing your stay to our attention. We apologize for the noise level you experienced with the children, we really hope you give us another try.

Saint Louis, Missouri
Reviewed 1 week ago

The room, staff and amenities were top rate. I will return for my next family trip. The location was well centered for all activities. We shopped, dined, went to the movies and many more activities. It was great.

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Helpful?
Thank 179annetter
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your great experience at the Hilton Garden Inn Independence. We appreciate your comments and glad you enjoyed shopping, and all the other activities. Hope to see you again soon.

Winona, Minnesota
Reviewed 1 week ago

Stayed here with some coworkers from India on a post Thanksgivings Day trip to show them more of America than a small town in Minnesota :). This hotel was a great value on our trip. Service was good, rooms were clean and well appointed. We were only there for the night so we didn't get a chance to use all...

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Helpful?
Thank Sid_and_Roxy
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We are so glad you enjoyed your stay at the Hilton Garden Inn Independence. It is an honor that we were part of your trip to America.

Michigan City, Indiana
Reviewed 1 week ago

Shower had hair in it and check in staff was rude. They didn't clean up after a meeting in common area. Kids were running wild with no supervision. We weren't even told about the complimentary breakfast only the expense one.

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Helpful?
Thank sdud2480
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We greatly apologize for the experience you had at our hotel. This is definitely not the normal service you should have received. We want all of our guests to be 100% satisfied. Please contact me directly at 816-350-3000 to discuss this further. Thank you

Clinton, Iowa
Reviewed 1 week ago

Love the adjustable softness/firmness of the beds! 😴 Become a HHonnors member and aquire points for free stays so worth it. Free breakfast: biscuits and gravy, eggs, cheesy eggs, potatoes and sausage, sausage links, bacon, toast, cereals, ect.....

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Helpful?
Thank Erin S
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We are so glad you enjoyed your stay at the Hilton Garden Inn Independence. Thank you for taking the time to describe all the amenities you loved at our hotel. We hope to see you again and thank you for being a Hilton Honors members.

Lake Saint Louis, Missouri
Reviewed 2 weeks ago

Not what I expected! Rooms were clean but had a musty odor to them. Our sink in the bathroom overflowed and flooded the bathroom. The front desk was extremely nice and moved our room. They don't offer a free breakfast which was dissapointing.

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Helpful?
Thank andycL612HA
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We apologize for the experience you had with the sink overflowing. This was definitely an unexpected incident and we hope you will give us another try to show you how great our product and service can be.

Lee's Summit, Missouri
Reviewed 2 weeks ago

The hot tub was not hot, it was cold. Also there was dirt in the bottom of it. This was very disappointing. Also workers came in to replace lighting fixtures in that pool area and were banging around making lots of noise while we were trying to relax. Otherwise OK.

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Helpful?
Thank WenWilMab
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

I greatly apologize for the experience you had in the pool/hot tub area. Thank you for bringing this to my attention. I truly hope you will give us another try as all the upgrades in the pool area have been completed.

Baltimore
Reviewed 2 weeks ago

Although I had a couple of problems (reservation and shower), the problems were resolved. I think the hotel was very clean; had all the conveniences I needed (including a FANTASTIC steak house with a bar); had friendly, accommodating staff; excellent REAL breakfast, not just pastries; even an awesome fire pit outside which we were able to sit around late at...

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Helpful?
Thank F279WZrobinr
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your experience at the Hilton Garden Inn. We are so glad you enjoyed your accommodations and that the few problems you had were resolved quickly and to your satisfaction. We hope you come back and visit us again.

Northern Wisconsin, United States
Reviewed 3 weeks ago

The lobby of this hotel is great, and that is where it ends. The room was dirty, the bathroom was even worse. The toilet overflowed while we were out of the room and not only were we not offered discounts or compensation, but the friendly-but-less-than-competent staff failed to clean up the toilet water (which had leaked under the sink and...

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Helpful?
Thank 920kristas
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Please accept our sincere apologies for the disappointing experience and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Independence

Address: 19677 E Jackson Drive, Independence, MO 64057
Region: United States > Missouri > Independence
Price Range: £83 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Independence 3*
Number of rooms: 203
Reservation Options:
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Also Known As:
Hilton Garden Inn Independence Hotel Independence
Hilton Independence
Independence Hilton Garden Inn
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Independence staff and other travellers.
1 question
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Lee's Summit, Missouri

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Questions? Get answers from Hilton Garden Inn Independence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very loud in pool area. Couldn't the maintenance workers wait until we left?? We were the only guests in there.”
 of 5 bubbles WenWilMab, 17 Nov 2016 | Read review
“As far from the interstate as you can get. Not sure where the train is but it sounds close.”
 of 5 bubbles gusb2013, 10 Nov 2016 | Read review
“We were in 604 and it was subject to a lot of road noise”
 of 5 bubbles wacotom, 1 Nov 2016 | Read review
“Took a room on the back did not hear freeway”
 of 5 bubbles P8455MHdavidp, 31 Oct 2016 | Read review
“ask for room facing the parking lot”
 of 5 bubbles ChipS132, 15 Oct 2016 | Read review
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