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Holiday Inn Express and Suites Independence

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Holiday Inn Express and Suites Independence
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361 Reviews from our TripAdvisor Community

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Showing 361: English reviews
Plymouth, Wisconsin
Reviewed 1 week ago

This was our third visit to the HI Express in Independence MO. It feels like walking into your own home. Everyone was friendly and very helpful. We had the honor of staying on their newly renovated 3rd floor. The new rooms are very comfortable and accommodating with the new modern features. Hopefully we will return again soon to see our...

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Helpful?
Thank JLStranz
Des Moines, IA
Reviewed 3 weeks ago via mobile

We just stayed here this month and noticed right away the construction to remodel. The third floor was closed for the renovations during our stay. The front desk service was very helpful and friendly, including Jeremy. The breakfast was definitely better than the average continental breakfast and service was always cheerful. The pool was on the smaller side but big...

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Helpful?
Thank JennioDesMoines
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello JennioDesMoines and thank you for your review of our property. Our current renovation is moving along and we thank you for bearing with us while we remodel to improve the hotel. I'm glad to hear that you enjoyed your stay with us. We hope to have you back again soon to see the finished product.

Reviewed 15 December 2016 via mobile

Thank you to the head of engineering, Scott and to entire staff here making my many business trips here to KC very enjoyable. The entire staff goes out of their way to make you feel like you are rite at home. Very professional and polite. And always will go the extra mile to ensure that my needs are met. Thanks...

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Helpful?
Thank Mike C
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Mike C, Thank you for taking the time to give the hotel a review. I appreciate hearing wonderful feedback, especially about the staff. They work hard everyday to provide a great experience for our guests. I appreciate you staying with us while in Independence and we look forward to seeing you again soon.

Moberly, MO
Reviewed 3 December 2016 via mobile

When we checked in the receptionist was beyond kind. Breakfast in the morning was excellent, their breakfast worker, Mariah, was over the top friendly and busting her butt to make sure everything was stocked and hot, something you don't normally see at a continental breakfast. Took the kids to the pool and the pool man was very nice and gave...

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Helpful?
Thank 914reneew
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello 914reneew, Thank you for taking the time to give the hotel a review! The staff works hard to make our guests happy, as you could tell with your experience in Breakfast with Mariah and in the Pool with Scott. We really appreciate you staying with us and hope to see you again in the future.

Winchester, KY, United States
Reviewed 27 November 2016

I usually rate HIE's a 3-4. This was a good one. Very friendly staff. Easy walking distance to multiple restaurants. Room was excellent. Breakfast very good with lots of options. Very clean, fresh feel. For pet lovers (I'm not, but animals are OK), it should be great. The reason I say this is I spent the evening consoling the big...

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Helpful?
Thank Daniel F
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Daniel F, Thank you for taking the time to give the hotel a review! I appreciate the wonderful feedback from your stay with us. Thank you for calming the dog down in the room next to you, I'm sure you made his night. I appreciate you staying with us and hope to see you again in the future.

Saint Peters, Missouri
Reviewed 2 November 2016

Hotel GM, Josh is on the ball when it comes to managing his hotel, team and customer service. Smiles all around and pleasant greetings from all team members. Josh takes all customer inquires seriously and resolves them quickly with amazing follow through. Thank you Josh for quickly extinguishing fears and reassuring guests that you and your team indeed have every...

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Helpful?
Thank MommaLe
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello MommaLe, Thank you for taking the time to submit a review about your stay with us! Also, thank you for the wonderful comments about Josh and the team. Customer service is our number one priority at the hotel and I'm glad we achieved that during your stay. I'm glad you enjoyed the amenities we offer at the hotel as...

Reviewed 22 October 2016

Staff is very nice and helpful in all respects! Actually left my computer power cord and mouse behind and Scott went out of his way to track it down for me and the next time I was in town, I was able to pick it back up as he had saved it for me in his office. I will make...

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1Thank Terry B
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Terry and thank you for your review of your recent stay with us. I know it can be tough when something is left behind at a hotel but, I'm very glad that we were able to get that back to you. We very much look forward to having you stay with us again soon.

Reviewed 21 October 2016 via mobile

Nice and clean rooms and the service was just awesome very pleased. I left my laptop charger in the room I emailed Scott and he contacted me the next morning. Shipped my charger free of charge back to me very pleased to say the least. Thank you all for a very wonderful stay and service.

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Helpful?
Thank Workinlate71
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Workinlate71, Thank you for the wonderful review! I'm glad Scott could retrieve your laptop cord for you so you didn't have to go buy a new one. I appreciate you staying with us and hope to see you again in the future!

Richlands, North Carolina
Reviewed 20 October 2016

We drove all the way across country,from NC to CA and back. This was our best stay hands down. Hotel was new and Clean. Breakfast was the best. Mariah kept food hot and area clean. Staff was great, especially Mariah and Scott! Not only were they dog friendly but had a great yard area for the dogs! We've stayed in...

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Thank Dennis-Victoria V
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Dennis-Victoria V, Thank you for the great review! Also, Thank you for wonderful comments on the staff. Scott and Mariah love to provide great customer service and I'm glad you got to meet them during your stay! I appreciate you staying with us and hope to see you again in the future!

Owensville
Reviewed 18 October 2016 via mobile

Staff is greats. Rooms need some TLC. Carpet in room needs to be cleaned was sticky in a couple places. Bathroom needs some deep cleaning in the corners and showers was needing some cleaning Location is great. Lots of food in walking distance of the hotels.

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1Thank Rodney L
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Rodney L, Thank you for the review! I apologize about the issue you had with your room. I will make sure my Maintenance and Housekeeping departments to address those issues ASAP. We are expected to start our remodel in November, so I hope you come back in the future and see our new and improved product!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Independence-Kansas City, Missouri is conveniently located near the Arrowhead and Kauffman Stadiums, home of both the Kansas City Chiefs Football and the Royals Baseball teams. You will also be surrounded by a variety of dining establishments that are within walking distance. The hotel is located minutes away from the Independence Center shopping mall, which makes for an easy visit to the wide variety of stores lining the 39th Street Shopping District.The hotel is also located just a few blocks from the new Center Point Medical Center, as well as Bass Pro.The Holiday Inn Express is the best place to stay if you are visiting the Harry S. Truman Library and Museum which is now showing the Truman and Israel exhibit. Make sure to see the Truman Home, Truman Courthouse and Office, as well as the Truman Memorial. The hotel is also conveniently located to visitors of the National Frontier Trails Museum, launching point of the Oregon Trail, as well as the Santa Fe and California Trails.Be sure to visit the Bingham Waggoner Estate and the Historic Independence Square! The Mormon Visitors Center, Community of Christ Temple and Auditorium, Hidden Valley Sports Complex, and The Sports Lodge are also conveniently located. We are minutes from the Sprint Center. ... more   less 

Additional Information about Holiday Inn Express and Suites Independence

Address: 19901 E Valley View Pkwy, Independence, MO 64057
Region: United States > Missouri > Independence
Price Range: £105 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express and Suites Independence 2.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express and Suites Independence staff and other travellers.
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Questions? Get answers from Holiday Inn Express and Suites Independence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King rooms have a lot of room”
 of 5 bubbles bosco70, 23 Aug 2016 | Read review
“Great guest service!”
 of 5 bubbles stevesY3725FW, 5 Aug 2016 | Read review
“1st floor was very quiet.”
 of 5 bubbles 314timt, 4 Jul 2016 | Read review
“We are given the same room every time which we request, ask and they will provide”
 of 5 bubbles Mustangsally46, 16 Jun 2016 | Read review
“AAA helps with the price.”
 of 5 bubbles jeanh666, 26 Apr 2016 | Read review
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