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The Hotel Hot Springs & Spa

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The Hotel Hot Springs & Spa
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137 Reviews from our TripAdvisor Community

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Showing 137: English reviews
Cabot, Arkansas
Reviewed 1 week ago NEW

Excellent hotel, close to everything downtown. Rooms were updated and very nice. Staff was the best, friendly and very helpful!! Looking forward to the spa they are opening soon. If you're looking for a great hotel, this is it

Review collected in partnership with this hotel
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Helpful?
Thank Donna G
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you Donna!. We are looking forward to the spa being completed this year.

Reviewed 1 week ago NEWvia mobile

Most of the highly rated hotels in Hot Springs are no where near the downtown. This hotel was in easy walking distance from the bathhouses, restaurants, and shops! It was updated with great rooms, tvs, lobby, and dining room. It was clean, quiet, and the beds were comfortable. The free breakfast was better than most continental breakfasts. The eggs, bacon,...

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Helpful?
Thank Ann R
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you!

Memphis, Tennessee
Reviewed 1 week ago

My family and I have stayed here twice. The breakfast was good. The elevators were slow but they are renovating. The room was nice and the beds are high and comfortable. There are four of us and we had plenty of space. The price was affordable.

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Helpful?
Thank Indi C
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you!

Houston, Texas
Reviewed 1 week ago

This was our first time in Hot Springs and our hotel stay was surprisingly very good. We typically lodge in reputable hotel chains, so this was our first experience deviating from the norm. The rooms were very clean and entire staff had excellent customer service. Specifically, our concierge Leon and breakfast staff Ron were both awesome! They made us feel...

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Helpful?
Thank dna855
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you staying with us! We strive to be the best and have an excellent staff that loves to make sure that guests have a great experience during their entire stay.

Reviewed 1 week ago via mobile

Had an absolute FANTASTIC stay! The room was beautiful. Very roomy. There were four of us and space was not a problem. We had stayed years ago when it was another hotel. The updates to the entire hotel are wonderful. Location is perfect to be able to spend time downtown Hot Springs. The breakfast the next morning was GREAT! Huge...

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Helpful?
Thank Lori P
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you! We will see you again soon.

Hot Springs, Arkansas
Reviewed 1 week ago

When we Checked in on New Years Eve. The first room had a stopped up Sink and they moved us to another room. Now they had 3 elevators and it seamed to only have 1 working. They had a booked up Hotel and it too forever to get on or off the elevator.

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Helpful?
1Thank richardab2017
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you taking the time to leave us your feedback. I am glad we were able to get you moved to a different room immediately so you were not inconvenienced to much. We like to resolve all issue immediately and try to go above and beyond at all times. We have two elevators working. The third is undergoing a...

Crossett, Arkansas
Reviewed 1 week ago

Had a wonderful long holiday weekend!! The food was good and the hotel very good!! Restaurant serves great good and appetizers! The nachos were good and a very large portion that was plenty for 2 people!! Hamburger and onion rings are top on the list . Fun bringing in the New Year @ hotel! Live band on Friday and Saturday...

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Helpful?
Thank Barbie2017
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thanks! Our restaurant is one of our guests favorite amenities. We are happy you celebrated the New Year with us.

Jonesboro, Arkansas
Reviewed 1 week ago

Came to Hotel Hot Springs for a wedding reception and really enjoyed our stay! The parking is kind of sketchy. I didn't like dragging all my bags at least a block to the hotel on a busy road. Would definitely stay again and use valet.

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Thank oac696
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you taking the time to give us your feedback. Our bell staff and valet would love to assist you on your next visit. It is available 24 hours a day.

Rison
Reviewed 1 week ago

My husband and i stayed here on New Years Eve. We were extremely pleased. We come to Hot Springs very often, and we will never again stay anywhere else. It was very clean, the rooms were equipment with everything we needed, hospitality was very friendly and helpful!

Review collected in partnership with this hotel
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1Thank 131lynnw
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you for the great comments! It was awesome spending NYE with you guys.

Fort Smith, Arkansas
Reviewed 1 week ago

Updated and awesome!!! remodel still in process so the elevators were slow, but overall it was awesome!! It was the most comfortable hotel bed we had ever slept in and the wood floors were a welcome change

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Thank Rick E
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you for sharing your New Years with us!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Breakfast included
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
The Hotel Hot Springs1& Spa is located in downtown Hot Springs with a beautiful view of the Ouachita Mountains and is adjacent to the Hot Springs Convention Center, via a covered walkway. We rise 14 stories high and offer 200 guestrooms. Our guests enjoy our renovated restaurant which features over 40 TV's in a high energy sports atmosphere. The hotel has just completed the first phase of the total renovation. The Spa, pool and fitness center will be opening in 2017 ... more   less 

Additional Information about The Hotel Hot Springs & Spa

Address: 305 Malvern Ave, Hot Springs, AR 71901-5445 (Formerly The Austin Convention Hotel & Spa)
Region: United States > Arkansas > Hot Springs
Price Range: £92 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hotel Hot Springs & Spa 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
The Austin Convention Hotel And Spa
The Austin Hotel Hot Springs
Austin Hotel Hot Springs
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel Hot Springs & Spa staff and other travellers.
6 questions
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Eureka Springs, Arkansas
4 months ago
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Questions? Get answers from The Hotel Hot Springs & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Room was Great all was like brand new!”
 of 5 bubbles richardab2017, 6 Jan 2017 | Read review
“Only complaint is get the nice brand name coffee maker out of the bathroom!! Can be placed on cabinet by television. It would also be nice to have Mt Valley bottled waters in room to use! Many thanks ;)”
 of 5 bubbles Barbie2017, 5 Jan 2017 | Read review
“Excellent place to stay! Very nice and super clean! We WILL be staying there again! ”
 of 5 bubbles 131lynnw, 5 Jan 2017 | Read review
“choose a room above the third floor so you don't see the A/C units out your window !!”
 of 5 bubbles slachowsky, 1 Jan 2017 | Read review
“I could hear what was going on in the halls or next room but the comfortable made up for that. I would have loved a jaccuzi tub but that was probably available if I had asked. ”
 of 5 bubbles 793brandiw, 25 Dec 2016 | Read review
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