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GrandStay Residential Suites Hotel Madison

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313 Reviews from our TripAdvisor Community

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Showing 313: English reviews
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Madison, Wisconsin
Reviewed 2 weeks ago

The hotel is clean and super comfy! The staff is awesome, very courteous and informative. The breakfast is out of this world and the bed was really comfortable! Love the fact you can cook in the room and have the option to grill out! Nice basketball,excercise and pool area for the kids to burn off energy! Very reasonably prices for...

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Helpful?
Thank Javonte0412
Aaron P, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for taking the time to leave us valuable feedback! We are delighted that you enjoy your time here with your family and friends. We look forward to having you back!

Milwaukee
Reviewed 3 weeks ago via mobile

Stayed here for a hockey tournament. First time with this chain and I'm impressed. Room clean, services and staff excellent. Great scrambled eggs each morning. Plenty of decaf coffee. Love the suite look. Also quiet! Always a plus. My bed was super comfy and I slept like a baby both nights. Grandson was on the fold out couch and while...

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Helpful?
Thank Robert H
Aaron P, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Robert, thank you so much for taking the time to let us know that you enjoyed your stay. Having your group in was a pleasure and we hope you'll all be back!

Minooka, Illinois
Reviewed 4 February 2017

The breakfasts are always really nice, and the people are fabulous. The rooms are clean and spacious. We did have an issue with a different group (hockey children whose parents thought it would be lovely to let the kids run around) and because of that I wound up having to complain-but the manager handled it well, and I will be...

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Helpful?
Thank Shawn T
Aaron P, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for the kind words! I know the kids can be a lot at times but we all appreciate your patience. We look forward to having you back. I assure you it is usually very peaceful here : )

Northbrook, IL
Reviewed 2 December 2016

We were there for only one night but this would be great for an extended stay. Our studio was spacious and equipped with a kitchen. Clean and up to date. Breakfast in the morning with a good selection of foods. Check-in staff was friendly and efficient. Will plan to stay again on our next trip to Madison.

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Helpful?
Thank Ed60062
Aaron P, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for taking time to leave us feedback. We are delighted that you enjoyed your stay and we look forward to having you back!

New Milford, NJ
Reviewed 15 November 2016

Rooms & kitchen area were all very clean & well maintained. They have an indoor pool & hot tub & a basketball hoop & green area for the kids to play outside. The separate bedroom & living room/kitchen were great! We couldn't connect to the internet at 9 PM & we were given a card upon check-in with the Wi-Fi...

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Helpful?
Thank KARS929
Aaron P, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for the kind words! We look forward to having you back!

Reviewed 7 November 2016 via mobile

We have stayed at GrandStay about 10 times. My understanding is that they are under new management. I don't see a difference other than in who works there. I read that people complain about the staff some; we have not personally had issues. They do seem to despise third-party vendors so we now get our room directly through them to...

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Helpful?
Thank Amy W
Aaron P, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for taking the time to offer feedback, Amy. We are delighted that you have stayed with us so many times. Our current management has been in place for just over one year. We are constantly looking to make improvements including new mattresses, new carpet, new furniture, renovated lobby and increased attention to maintenance and cleanliness. Unfortunately...

Reviewed 6 November 2016

We have stayed here a total of four times now-we go to Madison often for my daughter's kobudo. This is a great place to say, everything is clean and neat, the rooms are huge and the staff is nice. The ONLY drawback is that you can hear EVERYTHING. Typically, it isn't an issue, however this weekend the hotel was overflowing...

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Helpful?
Thank Dragonbird S
Aaron P, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you for taking the time to offer feedback. A few times a year large sporting events take place (hockey tournament in this case) and almost the entire hotel was a part of this group this past weekend when you stayed. I spoke with you about your displeasure and you said my staff did intervene short of calling the police...

River Falls, Wisconsin
Reviewed 1 November 2016 via mobile

We spent 6 days in Madison and needed a place with a kitchenette. We felt very comfortable, safe, and taken care of here. The hotel was a little bit dated in its furnishings, but it was clean & definitely met our needs. We will stay here again!

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Helpful?
Thank dianep577
Aaron P, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you for your feedback! We are glad you enjoyed your stay. We are in the process of upgrading the hotel so hopefully we will have you back when the furnishings are new! We look forward to seeing you again.

Loves Park, Illinois
Reviewed 6 October 2016

Very comfortable and good location. Close to shopping and restaurants. Comfy room and the kitchenette was a plus. Great family value. Location a little bit difficult to find but after a couple of days easier to navigate.

Review collected in partnership with this hotel
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Helpful?
Thank V1416KFjamess
Aaron P, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for taking the time to leave us valuable feedback. We are glad that you were comfortable and liked the kitchenette. We certainly hope to see you back soon!

Park Forest, Illinois
Reviewed 6 October 2016

This is an excellent place to stay, it has all the comforts of home. The suites have a full kitchen with appliances and both rooms have flat screen TV's. The breakfast was delicious. There was plenty of room to stretch out and relax.

Review collected in partnership with this hotel
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Helpful?
Thank angelakC8259ZA
Aaron P, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for taking the time to leave us feedback! We are always glad to hear such kind words and we're delighted that you find our breakfast delicious. We certainly look forward to having you stay with us again!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about GrandStay Residential Suites Hotel Madison

Address: 5317 High Crossing Blvd, Madison, WI 53718-2301
Region: United States > Wisconsin > Madison
Price Range: £70 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — GrandStay Residential Suites Hotel Madison 2.5*
Number of rooms: 53
Reservation Options:
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Also Known As:
Grandstay Residential Hotel Madison
Hotel Style:
#1 Business Hotel in Madison
#6 Family Hotel in Madison
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Questions & Answers

Here's what travellers have asked, with answers from GrandStay Residential Suites Hotel Madison staff and other travellers.
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Questions? Get answers from GrandStay Residential Suites Hotel Madison staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor and end unit would be the most quite in my opinion”
dragonbirds, 6 Nov 2016 | Read review
“Suites with the bed in its own are a great option for families.”
fe_man, 21 Sep 2016 | Read review
“rooms facing the courtyard have the best view and quieter.”
terrya870, 22 Jun 2016 | Read review
“Room 105 needs a new mattress”
mbgaff, 23 May 2016 | Read review
“The spacious rooms were the best part of this hotel. The breakfasts were great also.”
mms288, 24 Jan 2016 | Read review
5 of 5