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BEST WESTERN West Towne Suites

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#25 of 61 Hotels in Madison
Certificate of Excellence
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348 Reviews from our TripAdvisor Community

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Showing 342: English reviews
1 review
Reviewed 6 days ago NEW

I stayed in your hotel on Saturday, November 26. I reserved 2 rooms on hotels.com. After I made my reservation online, I called to make sure it came thru, that the rooms would either be adjoining or right next to each other, have all fiber pillows due to allergies. 1) Rooms were 105 and 146. Enough said. Actually not. I... More 

Helpful?
Thank Mark B
Wisconsin
Level Contributor
4 reviews
3 hotel reviews
Reviewed 1 week ago

This hotel is our "hotel of choice" when staying in the Madison area! They have a professional and caring staff and the rooms are very clean. Comfortable beds and who wouldn't enjoy all of the offerings of the made to order breakfast.

Helpful?
Thank BoLoWisconsin
Level Contributor
4 reviews
Reviewed 4 weeks ago

The staff is nice and professional, but the hotel itself is a little run down for its price with an over "cheap" feel. The breakfast is a little weird because you have these tickets because maybe the hotel doesn't trust its guests? They do have a shuttle with an awesome driver but the hotel is very strict on their shuttle... More 

Helpful?
Thank Nathan H
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for taking the time to review our hotel. We apologize that our newly renovated hotel and made to order breakfast did not meet with your expectations. As we offer eggs "made your way", French toast or pancakes, potatoes and bacon or sausage, we provide the tickets so that guests can select what they love to eat and aren't... More 

Mineral Point
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2016

Very nice hotel with great staff, nice rooms, plenty of parking, easy to get into and out of, a made-to-order breakfast in the morning that was very nice, coffee in the room, a small fitness area, and it was quiet. The price was reasonable. We would happily stay here again. It is a few minutes from downtown, but it worked... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Sandeemineralpoint
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for taking the time to review our hotel and give us such a wonderful endorsement. We are very happy that we exceeded your expectations and that you were able to enjoy our amenities. We look forward to having you back with us when you are next in Madison. Ramona, Sales Manager BEST WESTERN West Towne Suites ramona@bwmadison.com More 

Canada
Level Contributor
86 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 23 October 2016

Rooms were old. No doubt about it. BUT the rooms and bathrooms were very clean. Sleep quality I found was the best I have had in awhile. Breakfast was cooked to order which is a nice touch. Front desk staff were pleasant. I would stay here again as now I wouldn't be shocked at the age of the rooms, but... More 

Helpful?
Thank drumbumcanada
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your review our hotel and staff, and for extending special kudos to our breakfast staff! We are pleased that we exceeded your expectations and that you were able to enjoy our amenities. We will be renovating our rooms later this year so that you can enjoy a more updated visit on your return. As for the cold... More 

Chicago, United States
Level Contributor
96 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 19 October 2016 via mobile

I stayed here about a year and a half ago and was VERY disappointed. I didn't realize it was the same hotel when I booked it. I was pleasantly surprised. The service was excellent. The room was clean. The lobby and hallway noise was no where as bad as it was last time. It still could use some improvement but... More 

Helpful?
Thank Rodolfo J
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for taking the time to review our hotel and give us such a wonderful endorsement. We are very happy that we exceeded your expectations this time around and that we greatly improved your impression of us. We look forward to having you back when you are next in Madison. Ramona, Sales Manager BEST WESTERN West Towne Suites ramona@bwmadison.com More 

Indianapolis, United States
1 review
Reviewed 15 October 2016

Very clean, conveniently located, and great value. I highly recommend for business or pleasure. Breakfast was good and convenient, saving time looking for breakfast. Made to order eggs were great. We will definitely stay here in the future visit to Madison, Wisconsin.

Review collected in partnership with Best Western

Helpful?
Thank Kwang C
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your endorsement of our hotel. We are very pleased that our attention to detail and made to order breakfast made your stay extra enjoyable. We look forward to having you visit with us again and hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites Ramona@bwmadison.com More 

Marquette, Michigan
1 review
Reviewed 7 October 2016

Pleasant staff. Great management. I'd pay extra for the cooked to order real eggs omelet-a real treat but it's free:) Request: Hubby got medical issue. A pack of gluten free carbs would be handy in this day and age.

Helpful?
Thank maivianavenyivy
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the wonderful endorsement of our staff and breakfast. We pride ourselves on our superior service and attention to detail and are very happy that we exceeded your expectations. For those that require gluten-free fare, we even have a sign on the breakfast room counter to ask for gluten-free food. It's required by our brand and a big... More 

Calgary, Canada
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 5 October 2016

I spent 10 days here on a business trip and was very impressed. My room had all the amenities I needed. It was large, clean, and everything worked perfectly. The breakfast area was well stocked, and the unique made to order meals that were cooked to order in the kitchen were like eating at home. The nicest feature was the... More 

Helpful?
Thank Keith S
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the wonderful endorsement of our hotel amenities. We pride ourselves on our attention to detail and making each guest feel as if they were at home during their stay with us. We very happy that we exceeded your expectations and that you were in awe of our newly installed Marketplace. It's one of those WOW factors that... More 

Wausau, Wisconsin
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 October 2016

Our hotel room was great! Extra space even with two queens and a sofa, and it had a large bathroom! Everything was clean and comfortable! The breakfast was wonderful. Several options AND a made to order option of eggs, french toast or pancakes!

Helpful?
Thank Diane V
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the excellent endorsement of our hotel rooms and breakfast. Breakfast is the most important part of any day and we strive to provide a fare that would make any mother proud. We are very happy that we exceeded your expectations and Wowed you in more ways than one. We look forward to your next stay and hope... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Near West Towne Mall, this Madison Hotel is situated at a short drive from Alliant Energy Center, CUNA, EPIC, University Research Park and downtown. Visitors to Reddan Soccer park, UW and VA Hospitals also prefer to stay here. This 100% smoke-free Hotel has free fast WI-FI and free cooked-to-order Breakfast. Hotel provides a 24-hour fitness facility and free pass to YMCA, 24-hour Complimentary Coffee, USA Today and Business Center. All Guest Rooms have luxurious Mattresses, microwaves, refrigerators. ... more   less 

Additional Information about BEST WESTERN West Towne Suites

Address: 650 Grand Canyon Drive, Madison, WI 53719
Region: United States > Wisconsin > Madison
Price Range: £71 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN West Towne Suites 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Best Western West Towne Hotel Madison
Best Western Madison
Madison Best Western
Hotel Style:
#5 Best Value Hotel in Madison
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN West Towne Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN West Towne Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pick bottom floors or by the gym. Awesome ambience, great exercise equipments.”
 of 5 bubbles maivianavenyivy, 7 Oct 2016 | Read review
“Ask for a room on the quiet side, and get any promises in writing.”
 of 5 bubbles VirginiaW341, 22 Aug 2016 | Read review
“We stayed in room 140 , view was back of a warehouse but quiet.”
 of 5 bubbles Mrsesp1, 19 Jul 2016 | Read review
“Do have an elevator but halls are long if you have an end room and trouble walking.”
 of 5 bubbles normaz805, 30 Jun 2016 | Read review
“All good, very large rooms.”
 of 5 bubbles DCReincke, 27 Jun 2016 | Read review
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