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Tonight is my last night at the JW in New Orleans. We came here for New Year's Eve but had a four night stay. The hotel is friendly enough, the Concierge service is fantastic. First night we were assisted by Jorge at the bar and...More
3 Thank yesenia f
Response from OpsManager70130, Director of Operations at JW Marriott New OrleansResponded 2 January 2016
Thank you for your kind words about George and Deborah I will be sure to recognize the service they delivered to you while dining at our bar. However, please accept my sincere apology for how you were treated by the other staff at...More
It seems the JW Marriott has a chronic problem that has not been managed to correction. After traveling across the Country we arrived at the JW Marriott to find that rooms weren't ready. Oddly, I had checked-in the night before on the Marriott app and...More
3 Thank Tacmedic12
Response from OpsManager70130, Director of Operations at JW Marriott New OrleansResponded 1 January 2016
Please accept our apology for the delay in having your room available at check in time. We thank you for letting us know about our error. We will continue to modify procedures to insure that this does not happen in the future. We...More
My usual hotel of choice is the Ritz Carlton or the Loews in New Orleans. It's NYE and the sugar bowl. I check into the hotel and go to my room. I find the room dirty and a mess. I go down to the front...More
4 Thank ftuck16
Response from OpsManager70130, General Manager at JW Marriott New OrleansResponded 1 January 2016
Thank you for informing us of the error made by our team. We apologize that we caused an inconvenience to you. A smooth check in along with a clean room are two of our key priorities and we unfortunately failed on both accounts....More
My second stay at this hotel. Central location on Canal downtown. Just outside of French Quarter and close to trolley stops. We walked everywhere from the hotel. Modern and clean accommodations. Excellent service. Elevators were under construction so we had to wait, which lowered the...More
Response from OpsManager70130, Director of Operations at JW Marriott New OrleansResponded 11 January 2016
Thank you not only for your valuable review but also for returning to our hotel for a second stay. We are delighted that you have loved our central location, modern design and exceptional service. We apologize for the inconvenience from our elevators and...More
Reception was swift and efficient
Room was well appointed, immaculately clean.
My meeting was on site, after meeting we went to see live jazz in the French Quarter, where the hotel is located.
The location is also downtown and a short walk to Frenchmans st,...More
Response from OpsManager70130, Director of Operations at JW Marriott New OrleansResponded 24 December 2015
Thank you for taking the time to let us know about your recent stay at our hotel. We are thrilled that you found our guest rooms immaculate, our location ideal and our check-in process efficient. We are so glad that you were able...More
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts
District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.