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JW Marriott New Orleans

2,464 reviews
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Traveller (515)
Room & Suite (289)
Dining (41)
Overview
  • Excellent46%
  • Very good35%
  • Average13%
  • Poor4%
  • Terrible2%
Travellers talk about
“canal street”(321 reviews)
“great location”(416 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,464)Write a Review
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1,072
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Show reviews that mention
All reviewscanal streetgreat locationthe executive loungefrench quartercorner roomcommon streetlobby barbourbon stfitness centervery nice hoteljazz festvalet parkingthe entire staffmardi grasfew blocksgarden districtjackson square
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661 - 665 of 2,404 reviews
Reviewed 1 January 2016 via mobile

Tonight is my last night at the JW in New Orleans. We came here for New Year's Eve but had a four night stay. The hotel is friendly enough, the Concierge service is fantastic. First night we were assisted by Jorge at the bar and...More

3  Thank yesenia f
Response from OpsManager70130, Director of Operations at JW Marriott New OrleansResponded 2 January 2016

Yesina F, Thank you for your kind words about George and Deborah I will be sure to recognize the service they delivered to you while dining at our bar. However, please accept my sincere apology for how you were treated by the other staff at...More

Reviewed 31 December 2015 via mobile

It seems the JW Marriott has a chronic problem that has not been managed to correction. After traveling across the Country we arrived at the JW Marriott to find that rooms weren't ready. Oddly, I had checked-in the night before on the Marriott app and...More

3  Thank Tacmedic12
Response from OpsManager70130, Director of Operations at JW Marriott New OrleansResponded 1 January 2016

Dear Tacmedic12, Please accept our apology for the delay in having your room available at check in time. We thank you for letting us know about our error. We will continue to modify procedures to insure that this does not happen in the future. We...More

Reviewed 31 December 2015 via mobile

My usual hotel of choice is the Ritz Carlton or the Loews in New Orleans. It's NYE and the sugar bowl. I check into the hotel and go to my room. I find the room dirty and a mess. I go down to the front...More

4  Thank ftuck16
Response from OpsManager70130, General Manager at JW Marriott New OrleansResponded 1 January 2016

Dear Ftuck16, Thank you for informing us of the error made by our team. We apologize that we caused an inconvenience to you. A smooth check in along with a clean room are two of our key priorities and we unfortunately failed on both accounts....More

Reviewed 30 December 2015 via mobile

My second stay at this hotel. Central location on Canal downtown. Just outside of French Quarter and close to trolley stops. We walked everywhere from the hotel. Modern and clean accommodations. Excellent service. Elevators were under construction so we had to wait, which lowered the...More

Thank TpaNative
Response from OpsManager70130, Director of Operations at JW Marriott New OrleansResponded 11 January 2016

Dear TpaNative, Thank you not only for your valuable review but also for returning to our hotel for a second stay. We are delighted that you have loved our central location, modern design and exceptional service. We apologize for the inconvenience from our elevators and...More

Reviewed 22 December 2015

Reception was swift and efficient Room was well appointed, immaculately clean. My meeting was on site, after meeting we went to see live jazz in the French Quarter, where the hotel is located. The location is also downtown and a short walk to Frenchmans st,...More

Thank TonyLindley
Response from OpsManager70130, Director of Operations at JW Marriott New OrleansResponded 24 December 2015

Dear TonyLindley, Thank you for taking the time to let us know about your recent stay at our hotel. We are thrilled that you found our guest rooms immaculate, our location ideal and our check-in process efficient. We are so glad that you were able...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$199 - US$524 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Luxury Hotel in New Orleans
#24 Family Hotel in New Orleans
#24 Business Hotel in New Orleans
#36 Romantic Hotel in New Orleans
Room types
Non-Smoking Rooms
Details
Price range
US$199 - US$524 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Luxury Hotel in New Orleans
#24 Family Hotel in New Orleans
#24 Business Hotel in New Orleans
#36 Romantic Hotel in New Orleans
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (515)
Room & Suite (289)
Dining (41)
Pool & Beach (38)
Amenities (35)
Business Centre & Event Rooms (11)
Family and Play Areas (1)
Nearby
Central Business District
Compared to the more evocative monikers of some other
parts of New Orleans, the downtown’s humdrum title
might suggest that this area is all about business and
little else. But don’t let the bland name keep you
away from the Central Business District. The CBD
offers a wide range of fun things to do that would be
touted as exceptional in less jubilant corners of the
world. Bordered by the French Quarter, the Arts
...More
Questions & Answers
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Sunny Pal S
8 January 2018|
AnswerShow all 2 answers
Response from ClamNewton | Reviewed this property |
Yes
0
Votes
Sherri B
4 January 2018|
AnswerShow all 9 answers
Response from sk361Nc | Reviewed this property |
We had the junior suite. Was very nice.
1
Vote
Jessica O
5 October 2017|
AnswerShow all 4 answers
Response from natalya1299 | Reviewed this property |
I'm sorry, but I didn't drive; I took the train & Uber.
0
Votes
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12345615
Room Tips
"Ask for the water view"
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"I was on the 10th floor and it was fine."
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"Check to make sure everything in the room is working before checking in"
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"Elevators take a long time if you are in a large conference."
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