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Wyndham Garden Hotel

Expedia.comUS$115*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Wyndham Garden Hotel
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28 Reviews from our TripAdvisor Community

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There are newer reviews for Wyndham Garden Hotel
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Showing 28: English reviews
Reviewed 4 weeks ago via mobile

Check in was at 4, we got there a little before 3 so we were definitely ready to be in our rooms. 4 o'clock we went to check in, and they told us it'll be another 30-45 minutes, which that is what I read online so I wasn't surprised, but still annoyed. A star was lost due to that issue;...

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Helpful?
2Thank Andrea J
Denis C, General Manager at Wyndham Garden Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share this valuable feedback with us. On behalf of my entire hotel, we would like to apologize for the poor experience you had at our property. It is not our policy to have employees on the floor so late at night and this particular employee has been terminated. I thank...

Reviewed 5 weeks ago via mobile

It looks like this hotel should be nice. But they are missing key items, many of which are promised on the website. Our room had no fridge or microwave. There were only 2 towels, so we had to take some from the housekeeping area. Our bed was made wrong (tag at top near the face). The website promises free breakfast...

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Helpful?
1Thank Kristina K
Denis C, General Manager at Wyndham Garden Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share this valuable feedback with us. Since your stay we have made many changes in our housekeeping department to ensure that the issues you encountered NEVER happens again. As for the breakfast, yes it is true our restaurant serves breakfast and dinner, but neither meal is free. I'm sorry if...

Atlanta, Georgia
Reviewed 23 March 2017 via mobile

I only visit New Orleans once a year and only stay at one hotel (Holiday Inn Express) not to far from there. But this year I was passing by and saw this hotel, I stoped by and the rates was very affordable, great staff and fresh clean rooms. This is a full service hotel so holiday inn I found something...

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Helpful?
1Thank Tonya2324
Denis C, General Manager at Wyndham Garden Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share this valuable feedback with us. I will be sure to pass your encouraging words along to my entire team.

Reviewed 20 March 2017

This hotel is located far from the French Quarter but it is a nice place. They do not clean rooms daily but that was not a problem for me. They will change bed linens and provide towels, etc. upon request. The rooms are average to small in size and the beds were very nice and comfortable. I stayed in a...

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Helpful?
1Thank dlgc204
Denis C, General Manager at Wyndham Garden Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share this feeback with us. I will be sure to pass along this information to my entire team because you have shared some VERY important feedback that we will be using to improve the quality of the guest experience.

Belgrade, Serbia
Reviewed 19 March 2017 via mobile

Stayed at Wyndham Garden with my family during Mardi Gras. Great stay and amazing staff. Only fifteen minutes from Downtown New Orleans! We enjoyed their full breakfast buffet and made to order omelets! Will definitely come back!

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Helpful?
Thank divaBG
Denis C, General Manager at Wyndham Garden Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share such positive feedback with us!!! I will be sure to pass your comments along to my entire team.

Reviewed 18 March 2017 via mobile

Great newly refurbished hotel! That's the good news. This is our third day at the hotel and they still have not cleaned our room. We told front desk before we left this morning at 5:45 am. Come back at 6pm and still not clean. We just come back from fishing all day and ask for towels so we can shower...

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Helpful?
1Thank William M
Denis C, General Manager at Wyndham Garden Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share this valuable feedback with us. Since your stay we have made many changes in our housekeeping department to ensure that the issues you encountered NEVER happens again. Guest satisfaction is very important to us and I hope you will give us another chance to provide you with the superior...

Jackson, Mississippi
Reviewed 17 March 2017

The managerial night staff very unorganized, unprofessional, and unhelpful. They gave away our room, even though we reserved and paid for it. We called and were assured by front desk the room was a double and ready for us before driving at 9:00 pm to East Bank. When we got there, there were no double bed rooms, but we were...

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Helpful?
1Thank missips
Denis C, General Manager at Wyndham Garden Hotel, responded to this review

Dear Guest, Thank you for taking the time to share this feedback with us. On behalf of our entire team I would like to apologize to you. Please know we have made many changes in staffing to ensure this never happens to another guest and this never should have happened to you.

Reviewed 17 March 2017 via mobile

Beds were fine. Maintenance work heard until late. No coffee in rooms-out in hotel. Told to get some in the lobby-out. Customer service was bad. Had hand towels for bath and was told to go down to the laundry if needed more. Definitely need customer service training to improve experience along with ordering supplies along with not making noise while...

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Helpful?
Thank Joaquin G
Denis C, General Manager at Wyndham Garden Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share this valuable feedback with us. Since your stay we have made many changes in our housekeeping department to ensure that the issues you encountered NEVER happens again. Guest satisfaction is very important to us and I hope you will give us another chance to provide you with the superior...

Reviewed 16 March 2017

This hotel was truly terrible. We were given a dirty room with a worn out bed and very little water pressure or hot water and finally got a new room after 3 separate requests (and had the front desk staff roll her eyes at us until I showed a picture of the literal 6-8 inch dent in the bed). The...

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Helpful?
Thank Summer H
Denis C, General Manager at Wyndham Garden Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share this valuable feedback with us. Since your stay we have made many changes in our housekeeping department to ensure that the issues you encountered NEVER happens again. Guest satisfaction is very important to us and I hope you will give us another chance to provide you with the superior...

Herriman
Reviewed 16 March 2017

Review collected in partnership with Wyndham Hotel and Resorts
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Helpful?
1Thank soccerman1313
Denis C, General Manager at Wyndham Garden Hotel, responded to this review

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Breakfast included
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
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Questions & Answers

Here's what travellers have asked, with answers from Wyndham Garden Hotel staff and other travellers.
9 questions
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Questions? Get answers from Wyndham Garden Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not "in the French quarter" it's in New Orleans East, but that's only less than 10 miles away!”
alexandergN8919AY, 24 Apr 2017 | Read review
“Highest floor facing the lake”
hingridsherman20, 12 Apr 2017 | Read review
“Go elsewhere, but if you're brave, the rooms in the back are quieter”
913summerh, 16 Mar 2017 | Read review
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