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Quality Inn & Suites Maison St. Charles

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Quality Inn & Suites Maison St. Charles
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957 Reviews from our TripAdvisor Community

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Showing 927: English reviews
Cotton Valley
Reviewed 5 days ago NEW

Under new management, friendly and helpful staff, very quaint hotel. Only negative thing I would say is its only valet parking now, Before it wasn't. The parking fee is high. $25 night. Our room was clean and comfortable. Mr Ed's Seafood Restaurant is connected to it, which is very good.

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Helpful?
Thank Kimberly S
Barrett W, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for choosing the Maison St. Charles Hotel and for reviewing your stay. We are thrilled that you found all of our offerings to your liking and we look forward to serving you on future visits to the heart of the Garden District. Laissez les bon temps rouler!

Wellington, New Zealand
Reviewed 6 days ago NEW

we are staying here at the moment. There are some very good points to this hotel, for the price we paid it is excellent value, the staff are very pleasant and helpful. The first room we were given smelt very strongly of stale urine, so we asked to be moved, which we were without issue, however the smell was so...

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Helpful?
Thank hinchnz
Barrett W, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for choosing the Maison St. Charles Hotel and for taking the time to tell us about the issues that you have encountered on your stay. The Hotel has a Manager on Duty Program with someone available to handle any and all issues and they are available 24 hours a day. Please know that someone has reached out to...

Baton Rouge, Louisiana
Reviewed 1 week ago

So, let me preface by saying that we have been staying here on and off since before Katrina. Before Katrina it was REALLY nice, and has since slowly but surely gone downhill over the years. It's generally reasonably priced and easy to get to FQ or Tulane/Loyola from here. The thing about the hotel is that it is actually really...

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Helpful?
1Thank A H
Barrett W, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for being a loyal customer of the Maison St. Charles Hotel and for continuing to stay with us year after year. We appreciate your comments about the friendliness of the Staff and are glad that you notice a difference now that new Management is on place and we look forward to serving as your home away from home...

Oakville, Canada
Reviewed 1 week ago

My husband and I booked our room a month in advance of our vacation so we had lots of options. Unfortunately for us no one informed us that this hotel was being renovated and was under management. The 1st room they gave us had dry wall dust all over, wire scraps, unpainted patches ETC. We requested a room change and...

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Helpful?
Thank KimandCarl
Barrett W, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

On behalf of the Management Staff at the Hotel we appreciate your taking the time to tell us about your stay and how our shortcomings made you feel. As we push through with completing our renovation we are also focusing on continuing to deliver that true southern hospitality that we are known for. We apologize for the issues and do...

Saratoga Springs, NY
Reviewed 1 week ago via mobile

Our second stay there, but never again. When checking in, carpet was littered with construction debris, room was dusty. Bed had no mattress cover, fitted sheet kept coming off. No hot water for showers 2 mornings out of three. Front desk blamed city washer issue. Had to ask for mattress cover twice, no response. Finally went to the front desk...

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Helpful?
Thank CruiseTraveler2
Barrett W, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for taking the time to tell us about your recent stay at the hotel. It is always disappointing to hear that we failed to deliver the superior service that we pride ourselves on. We appreciate your comments and hope that we have a chance to serve you once we are completely done with our on-going renovation. Laissez les...

Boerne, Texas
Reviewed 1 week ago

The staff were gracious and very pleasant. The hotel has a lot of potential and we were told has been undergoing renovations, but there is still room for improvement. We were put in a room that overlooked the courtyard, but had to change to a different one the first evening, the phone didn't work, the door handle was loose, and...

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Helpful?
Thank Pam F
Barrett W, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for choosing the Maison St. Charles Hotel and for taking the time to tell us about your stay. We appreciate your comments and will be following up on the issues that you brought to our attention to prevent them from affecting others. Laissez les bon temps rouler!

Birmingham, AL
Reviewed 2 weeks ago

Great location at the edge of the Garden district, close enough to walk to the French quarter, or you can take the street car that stops just outside. Even though the area is fairly busy, the hotel is quiet, with rooms facing a central court yard. The beds are comfortable and rooms are nice, except that the windows can't be...

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Thank dokness
Barrett W, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for choosing the Maison St. Charles Hotel on your recent visit to the heart of the New Orleans Garden District. We love having the opportunity to create memorable experiences and we look forward to serving you on future visits. Laissez les bon temps rouler!

Graham, North Carolina
Reviewed 2 weeks ago

This place has a lot of potential, and they seem to be really trying to get it right. At face value it is very charming. Our room looked out on a small plaza with a fountain and tables and chairs. We booked a 5 day stay but had to ask for a different room after 2 mornings of waking up...

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Helpful?
Thank Kelly T
Barrett W, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for choosing the Maison St. Charles Hotel on your recent visit to the Crescent City. We appreciate your feedback and look forward to serving you as your future travels bring you back to New Orleans. Laissez les bon temps rouler!

Reviewed 2 weeks ago

The hotel was pretty nice, but nothing beats the great staff! Trey made our stay all the more memorable. Oh, and the giant mural paintings everywhere adds a really nice vibe. It's a quiet neighbourhood, but the tram is close enough that you can hop on and get to Canal st. for $1.25.

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Helpful?
Thank Vienna L
Barrett W, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for choosing the Maison St. Charles hotel on your most recent trip to the New Orleans Garden District. Our employees are truly the secret to our success and they take pride in delivering true southern hospitality to everyone they come into contact with. Laissez les bon temps rouler!

Reviewed 2 weeks ago via mobile

I stayed here the week of 11/14/16 and while this hotel has a neat vibe, the "cool factor" stops at the lobby. The rooms (at least for me) left a lot to be desired. The "shower" in room 113 was unacceptable. This hotel has "upgraded" to waterfall shower heads which means that they're low pressure already and don't seem to...

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Helpful?
Thank mikemillersreview
Barrett W, General Manager at Quality Inn & Suites Maison St. Charles, responded to this review

Thank you for choosing the Maison St. Charles Hotel and for taking the time to tell us about your stay. We have recently upgraded the bathrooms and we are so disappointed to hear that the new look was not to your liking as we have received numerous compliments on the fresh look. We appreciate your time and hope you enjoy...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Quality Inn & Suites™ Maison St. Charles is conveniently located on St. Charles Avenue, near the French Quarter and the central business district. The St. Charles Streetcar, the oldest continuously operating streetcar line in the world, runs right at the hotel's front door. This New Orleans, LA hotel is close to popular attractions, including the Audubon Aquarium of the Americas, the Audubon Zoo, Mississippi River Cruises, the Louisiana Superdome and the University of New Orleans.The hotel has just completed an extensive remodeling of the grounds and guest rooms, including 32-inch flat-screen televisions, painted walls instead of wallpaper, new carpet and new vanities that rival those of higher priced hotels.The Unofficial Guide to New Orleans (Macmillan Travel) named this hotel the Best Accommodation Deal in New Orleans.Hotel amenities include free continental breakfast, free local calls, free in-room coffee, free The Wall Street Journal, free in-room premium movies and delicious free coffee, juice and pastries. Be sure to take advantage of the outdoor pool with hot tub and poolside cabana.This New Orleans, LA hotel provides business travelers with conveniences like wireless high-speed Internet and access to fax services. Meeting and banquet space is available to accommodate most events and business functions.The guest rooms are located in buildings that surround patios with tropical flowers, plants and trees. Five of the hotel's buildings are listed as historically significant by the United States Department of the Interior. Select rooms come equipped with refrigerators and microwaves.Whether traveling to New Orleans, Louisiana for business or pleasure, the Quality Inn & Suites Maison St. Charles provides friendly customer service, unique accommodations and affordable rates to every guest. Come enjoy this hidden gem in the heart of it all. ... more   less 

Additional Information about Quality Inn & Suites Maison St. Charles

Address: 1319 Saint Charles Ave, New Orleans, LA 70130-4335
Region: United States > Louisiana > New Orleans
Price Range: £72 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites Maison St. Charles 2.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Maison St. Charles Hotel New Orleans
Quality Inn New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites Maison St. Charles staff and other travellers.
23 questions
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Las Cruces, New Mexico
Pittsburgh, Pennsylvania
over a year ago
Gresham, Oregon
over a year ago

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Questions? Get answers from Quality Inn & Suites Maison St. Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms near the pool smell of chlorine, so ask for the garden instead.”
 of 5 bubbles 266viennal, 20 Nov 2016 | Read review
“Do not get a room anywhere near the elevators!”
 of 5 bubbles AlbertaJoyW, 8 Nov 2016 | Read review
“First floor right across from the breakfast room was great, nice patio for relaxing/meals.”
 of 5 bubbles 839carols, 6 Nov 2016 | Read review
“Ask for a courtyard away from the pool”
 of 5 bubbles tessbroz, 1 Nov 2016 | Read review
“Ask fro a room in the courtyard!”
 of 5 bubbles PatriciaT578, 30 Oct 2016 | Read review
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