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The Saint Hotel, Autograph Collection

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1,060 Reviews from our TripAdvisor Community

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Showing 1,041: English reviews
Reviewed 2 days ago NEWvia mobile

Had an amazing time this weekend at The Saint Hotel!!! Loved the decor, and the theme of it all. Being in the center of New Orleans is absolutely wonderful and would recommend to anyone who needed a place to stay!!! The staff was so sweet and kind and always had a good word to say as we left. :)

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Helpful?
Thank Gabby S
San Diego, California
Reviewed 5 days ago NEWvia mobile

It's hard to say how I feel about the Saint Hotel to be honest. I really like the decor/ ambiance and music but a lot of other things seemed a bit lacking. The only reason I give this place 3 stars instead of 2 is because of Kathleen at the front desk. She was super friendly, knowledgeable, and genuine. I...

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Thank marbo922
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review

Dear valued guest. Thank you for sharing your experience with us. We take all of your concerns very seriously and find motivation to improve. I'm very sorry your HVAC gave you issues, I have forwarded this to the engineering staff to address. We do have a very unique, specific style that isn't for everyone and understand that the blue themed...

Houston, Texas
Reviewed 1 week ago NEW

First, I must preface this by saying that we stayed over Christmas. I am not sure that is a fair measure of any hotel or restaurant. I think it was an old warehouse made into a "boutique hotel". The room was adequate but cleaning was spotty for all 5 days and there was no service, including fresh towels, on Christmas...

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Thank BIRD1947
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review

Dear valued guest: Thank you for taking the time to provide this very honest feedback. We do pride ourselves on providing exceptional service and we are so very lucky to have the 4Ks on our team. We make every effort to deliver a like new product to every guest, every time and it appears we have fallen short for you....

Hatboro, Pennsylvania
Reviewed 1 week ago via mobile

To start - As prior Platinum Elite and current Gold Elite members we are fond of the Marriott family of hotels. Starting with the positives: 1. Proximity to French Quarters 2. Friendly Customer Service 3. Kenny - Concierge/Bellman 4. Unusual eye appealing lobby 5. Comfortable beds Negatives: 1. Day 1: TV didn't work - responsive call got it working in...

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Helpful?
Thank Dan H
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review

Dear valued guest. Thank you so much for this honest feedback. We take your concerns very seriously and have since addressed them with the appropriate departments. We hope you give us the opportunity in the future to better serve you and keep you warm! Warm regards, D Hill

Southaven, Mississippi
Reviewed 1 week ago via mobile

I absolutely loved the decor and vibe of this hotel! The bar in the lobby with love music was a nice touch. The location was perfect - easy to walk to the French Quarter as well as the Warehouse District. Lots of great restaurants within walking distance as well. My only complaint was that both nights the adjoining room had...

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Thank Meagan343
Oklahoma City, Oklahoma
Reviewed 1 week ago via mobile

From the moment you enter, you realize this is different. The Lobby and common space is beautiful. The concierge and bellman greet you, then friendly people greet you at the desk. Once upstairs, a blue light reflects throughout the hallway. When you get in your room, it is very large versus other hotels we've been in New Orleans. Rooms were...

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Thank Brian S
Reviewed 1 week ago

Not sure why this place has 4 stars, think they missed the mark on our visit. I will admit, the staff are very professional and extremely nice--especially Kenny. Now, for the not so good. We stayed four nights during to celebrate our anniversary and to bring in the New Year. Wish we would have stayed somewhere else. Housekeeping never cleaned...

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Thank Bucs0120
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review

Dear valued guest. Thank you for taking the time to provide your feedback. We take all of your concerns very seriously and have provided everything you've shared with the hotel leadership team. We strive for excellence and your suggestion will help us achieve our goals. Yours in hospitality, D Hill

United States
Reviewed 2 weeks ago via mobile

We stayed here for 3 nights, wanting a hotel that was not overrun with families or business travelers. This hotel fit the bill! The hotel staff sent a bottle of champagne to our room soon after checkin since we were there for a birthday celebration (a nice touch!). Our room faced Canal St, on the 9th floor, so we heard...

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1Thank azgal_33
Houston, Texas
Reviewed 2 weeks ago via mobile

What a hidden gem! I've been 2 NOLA numerous times and have walked by this hotel without even knowing it. It's right next to the Ritz Carlton. From the moment we pulled up to Valet the customer service was excellent! The bell hop gentlemen, drivers, ladies at check-in, etc.- everyone was extremely nice and helpful. One part of the hotel...

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1Thank Courtney W
San Francisco, California
Reviewed 2 weeks ago

Love love LOVE this hotel! Such a cool entry to a quirky floor and wonderful rooms. Stayed here for the first time over Thanksgiving weekend on our first trip together with my partner. We both loved it! There is simply so much "personality" to the people and the hotel, I could fill up pages for the review. From the moment...

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2Thank Kat F

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Dry Cleaning

Additional Information about The Saint Hotel, Autograph Collection

Address: 931 Canal St, New Orleans, LA 70112-2503
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: £132 - £330 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Saint Hotel, Autograph Collection 4*
Number of rooms: 166
Reservation Options:
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Hotel Style:
#13 Luxury Hotel in New Orleans
#34 Romantic Hotel in New Orleans
#55 Family Hotel in New Orleans
#59 Business Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from The Saint Hotel, Autograph Collection staff and other travellers.
16 questions
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Questions? Get answers from The Saint Hotel, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It's really dark so ask for one with light colored walls and paint.”
 of 5 bubbles BIRD1947, 10 Jan 2017 | Read review
“If you like housekeeping to service your room, then stay somewhere else.”
 of 5 bubbles Bucs0120, 4 Jan 2017 | Read review
“great location, Canal street-side rooms can be a bit noisy, excellent staff,”
 of 5 bubbles c3n0byte, 21 Dec 2016 | Read review
“The Suites are the best!”
 of 5 bubbles B6786SLjoanb, 19 Dec 2016 | Read review
“corner room was excellent”
  • toiletries
  • View from Room
 of 5 bubbles 50annau, 15 Dec 2016 | Read review
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