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The Eliza Jane New Orleans - in the Unbound Collection by Hyatt

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Traveller (1)
Room & Suite (74)
Pool & Beach (7)
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Overview
4.0
9 reviews
  • Excellent67%
  • Very good0%
  • Average22%
  • Poor0%
  • Terrible11%
4 days ago
“Potential, bugs to work out”
6 days ago
“Never Again”
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Heated pool
Non-Smoking Hotel
Suites
3 Star Hotel
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Reviews (9)
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1 - 5 of 9 reviews
Reviewed 4 days ago

I traditonally stay at the Hyatt Centric, which is a few blocks away on the north side of Canal Street and on Bourbon. I wanted to give the EJ a try since it is new and a historical property. The area surrounding the property is...More

Thank travelnow39
Response from Travis T, General Manager at The Eliza Jane New Orleans - in the Unbound Collection by HyattResponded 3 days ago

Thank you for taking the time to provide your feedback. I sincerely apologize for the delay during your check-in process. The team is working hard to insure all transactions are completed in a professional and timely manner. I do hope you consider the property again...More

Reviewed 6 days ago

I made a reservation for this hotel during a special event happening from now 2 months from now, they messed up my reservation apologized but made no effort to fix situation and because they waited so long to tell me. I could not change to...More

2  Thank CC210450
Response from Daniel L, Front Office Manager at The Eliza Jane New Orleans - in the Unbound Collection by HyattResponded 2 days ago

Thank you for your review. We apologize for the challenges that you experienced during the booking process. As we discussed previously, we were unable to take the deposit at the time of booking because the hotel had not yet opened. Because we understood that this...More

Reviewed 1 week ago

Originally booked at the Hyatt Regency, but stayed here for three nights since it was just opening! The hard product (the hotel facilities, rooms, etc) were amazing. The towels are BRAND NEW and sooo soft. You can still smell the fresh paint. Tastefully designed and...More

1  Thank Rob W
Response from Travis T, General Manager at The Eliza Jane New Orleans - in the Unbound Collection by HyattResponded 6 days ago

Hi Rob, Thank you so much for your valuable feedback. I sincerely appreciate the feedback and for giving us the opportunity to serve you during your visit. I will follow up with the appropriate departments and staff regarding your experience and seek to improve the...More

Reviewed 1 week ago via mobile

Upon Arrival, the staff was very friendly and attentive. The operation seemed to run quite efficiently. The lobby area is quant and nicely decorated. The hotel has a real old world New Orleans feel to it. The room is nice in size. Large shower. Ridiculously...More

Thank Kizzy S
Response from Daniel L, Front Office Manager at The Eliza Jane New Orleans - in the Unbound Collection by HyattResponded 1 week ago

Thank you for your review. We are so happy that you enjoyed your stay with us and that you appreciated that historic elements that we incorporated into the design of the hotel. We hope to see you again soon! Best regards, Daniel Leavitt Guest Services...More

Reviewed 1 week ago

Gorgeous, brand new hotel in New Orleans, walking distance from superdome, french quarter, canal and bourbon street. Interior decor was gorgeous. Room was on the small side but very comfortable. Insanely high ceilings and high end furnishings. Bathrooms are up to date and clean with...More

Review collected in partnership with Hyatt Hotels
Thank lydhem
Response from Daniel L, Front Office Manager at The Eliza Jane New Orleans - in the Unbound Collection by HyattResponded 1 week ago

Thank you for your review. We are happy that you enjoyed your stay with us and that you loved the fluffy towels. We look forward to welcoming you back in the future. Best regards, Daniel Leavitt Guest Services Manager

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Concierge
Meeting Rooms
Multilingual Staff
Dry Cleaning
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$170 - US$521 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Business Hotel in New Orleans
#18 Family Hotel in New Orleans
#22 Romantic Hotel in New Orleans
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$170 - US$521 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Business Hotel in New Orleans
#18 Family Hotel in New Orleans
#22 Romantic Hotel in New Orleans
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1)
Room & Suite (74)
Pool & Beach (7)
Dining (3)
Amenities (16)
Nearby
Central Business District
Compared to the more evocative monikers of some other
parts of New Orleans, the downtown’s humdrum title
might suggest that this area is all about business and
little else. But don’t let the bland name keep you
away from the Central Business District. The CBD
offers a wide range of fun things to do that would be
touted as exceptional in less jubilant corners of the
world. Bordered by the French Quarter, the Arts
...More
Questions & Answers
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Carl B
11 April 2018|
AnswerShow all 2 answers
Response from Fluff1621 | Reviewed this property |
they're offering a continental breakfast until the restaurant remodel is finished...this would be consistent with remodeling a hotel property and reopening before the entire renovation is complete...
0
Votes
Debra J
13 January 2018|
AnswerShow all 3 answers
Response from Daniel L | Property representative |
Hi there! We are reopening soon and taking reservations for stays starting April 5, 2018. We are part of the Unbound Collection by Hyatt.
1
Vote
ksattler
10 January 2018|
AnswerShow all 2 answers
Response from Daniel L | Property representative |
We are opening soon and are taking reservations for arrivals starting on April 5. Our standard rates for June are currently starting in the low-$200s, but we may do have some special rates available that are lower than that.
1
Vote
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