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05/03/2018 06/03/2018
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    Hotel St. Helene

    508 Chartres St, New Orleans, LA 70130-2110
    (504) 290-0877
    Hotel website
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    05/03/2018 06/03/2018
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    Traveller (94)
    Room & Suite (44)
    Pool & Beach (8)
    • Excellent31%
    • Very good28%
    • Average19%
    • Poor10%
    • Terrible12%
    Travellers talk about
    “napoleon house” (15 reviews)
    “jackson square” (36 reviews)
    “great location” (66 reviews)
    Free Wifi
    Air Conditioning
    Non-Smoking Hotel
    Private Balcony
    Free Parking
    Breakfast included
    2.5 Star Hotel
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    5 Mar6 Mar
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (378)
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    21 - 25 of 369 reviews

    Reviewed 31 December 2017

    At check in the room was 87 degrees. The staff said to not turn on a/c as that would only make room hotter. We kept room open for a while and it did get down to below 80. Couldn't get room to cool below 77...More

    Review collected in partnership with this hotel
    Thank robertkL8720RM
    Response from jmarian0, Manager at Hotel St. HeleneResponded 2 weeks ago

    Dear robertkL8720RM, Thank you for your feedback. Unfortunately, the heating/cooling system used at this property is considered a historic element so we cannot change it. Glad to hear that the beeping smoke detector was fixed and that you enjoyed the location. Warm regards,

    Reviewed 23 December 2017

    Room could of been cleaned better and staff needs to not slam heavy boxes on the ground in front of guests rooms at 3am. Could hear everything going on in the hotel at all times. Staff was friendly. Could have better beds

    Review collected in partnership with this hotel
    Thank K2587FZmeganw
    Response from jmarian0, Manager at Hotel St. HeleneResponded 2 weeks ago

    Dear K2587FZmeganw, Thank you for your feedback. Sorry to read that there were noise issues inside the hotel, it is an older property so unfortunately, noise does travel. Thank you for saying our staff was friendly. Warm regards,

    Reviewed 11 December 2017

    The hotel and the location are excellent. We've stayed at St. Helene three times now and the reason that we go back is the great feel of the hotel, the wonderful staff and the general feel of the place. Also, the price is right and...More

    Review collected in partnership with this hotel
    Thank 980ferdinandi
    Response from jmarian0, Manager at Hotel St. HeleneResponded 2 weeks ago

    Dear 980ferdinandi, Thank you for staying with us at Hotel Ste. Helene, your loyalty and kind words are appreciated. We certainly look forward to your fourth and fifth times to come! Warm regards,

    Reviewed 10 December 2017 via mobile

    A fantastic location when visiting NO as right in the heart of French Quarter. Our room was at the front so very noisy through the night (if we had stayed longer would have moved). Room sparse and white, bed and pillows ordinary (important when travelling)....More

    Thank Colleen v
    Response from jmarian0, Manager at Hotel St. HeleneResponded 2 weeks ago

    Dear Colleen v, Thank you for choosing Hotel Ste. Helene for your stay in New Orleans. We are sorry to read that you had trouble sleeping due to street noise, but that is a drawback for such a prime location. We look forward to your...More

    Reviewed 8 December 2017

    I was very impressed with the location it was right there by the French market and just a skip over to bourbon street. I would for sure stay here again when we come back at the end of the year! Thanks

    Review collected in partnership with this hotel
    Thank 680brittanyw
    Response from jmarian0, Manager at Hotel St. HeleneResponded 2 weeks ago

    Dear 680brittanyw, Thank you for choosing Hotel Ste Helene for your stay in New Orleans. We are delighted you enjoyed your stay and hope that your return trip is just as nice! Warm regards,

    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Outdoor pool
    • Price range
    • US$131 - US$346 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 16
    • Reservation Options
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    • Location
    • United States >
    • Louisiana >
    • New Orleans >
    • French Quarter
    • Also Known As
    • Ste Helene Hotel ,
    • Hotel Ste Helene
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    Traveller (94)
    Room & Suite (44)
    Pool & Beach (8)
    French Quarter
    A small and teeming network of laissez-faire living
    lounged out on the balmy banks of the Mighty
    Mississippi, the French Quarter has long been a port
    of call for folks in search of a good time and a great
    story. Perpetually inebriated Bourbon Street runs
    across its midriff like a strand of cheap ribbon tied
    around an otherwise rather pretty and impressively
    well-kept vintage dress. Throughout the rest of the
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    Ask a question
    Questions & Answers
    5 November 2017|
    AnswerShow all 2 answers
    Response from vvahoo206 | Reviewed this property |
    It does but only if you reserve a balcony room. It's not a public balcony. My wife have stayed in both the street-side balcony room and the courtyard balcony room and while the street-side room gets pretty noisy (at no fault... More
    11 October 2016|
    AnswerShow all 4 answers
    Response from Joani L | Property representative |
    Public parking facilities are located just across the street from the Hotel St Helene. Fees are typically $20-$40 for overnight parking, depending on vehicle size and special events.
    22 March 2016|
    AnswerShow all 6 answers
    Response from vvahoo206 | Reviewed this property |
    Nope. We brought a 50-quart cooler and this worked just fine for us during out 5-day stay.
    Room Tips
    "great location, friendly staff."
    Read review
    "room with balcony is beautiful and pleasant"
    Read review
    "Ground floor rooms echo a bit"
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    "Try and get a room with a view if they have one."
    Read review
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