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St. James Hotel, an Ascend Hotel Collection Member

Traveller (322)
Room & Suite (154)
Pool & Beach (22)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
As a 2014 Certificate of Excellence Winner, The St. James Hotel is one of New Orleans' finest luxury boutique hotels. New Orleans' Creole-Caribbean influence has never been more alive thanks to its recent restoration completed in 2013. Located in the Banks Arcade, a 19th century landmark once the center of the Caribbean sugar and coffee trade, each of our 86 guestrooms celebrates this intimate connection with elegant West Indies decor and complete with rooftop terraces and charming courtyards.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Concierge
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Quaint
Mid-range
HOTEL CLASS

Location

Full view
100Great for walkers
Grade: 100 out of 100
176Restaurantswithin 0.3 miles
60Attractionswithin 0.3 miles
Neighbourhood
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
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1,437Reviews
463Photos
25Q+A
100Room tips
Traveller rating
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Popular mentions
This was the only time we used this particular credit card overseas. We found out last night it has been cloned and we have just lost $400 in transactions spent in New Orleans over the past two days. From other reviews I’ve seen in the last 6 months of St. James Hotel, we are
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Response from Inspire818759, General Manager at St. James Hotel, an Ascend Hotel Collection Member
Responded yesterday
Dear Emmagrizz, Thank you for alerting us to your experience in New Orleans. I would like to discuss the matter with you. As with all matters of this nature, it is important to investigate the matter thoroughly to learn the facts. Please contact me at your convenience at the hotel. Thank you. Sincerely, John Jimenez/General Manager
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Our experience at the St. James Hotel was absolutely wonderful. It is very conveniently located near the central business district, just two blocks from the French Quarter. There’s plenty of parking available in nearby parking lots. We were warmly greeted at the reception, and
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Response from Inspire818759, General Manager at St. James Hotel, an Ascend Hotel Collection Member
Responded yesterday
Dear Doceyes, Thank you for the fantastic comments about your experience at the St. James Hotel. We strive to provide a positively memorable experience for all out guests. We hope you will consider us your home away from home during your next visit to New Orleans. Sincerely, John Jimenez/General Manager
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Man this is a tough crowd if you read further reviews. Oh well, the hotel was great. Kentrell at the front desk was awesome. Polite, knowledgeable etc. Pedro and the other front door staff were all excellent as well. Stayed in room 402. Beautiful room. Beautiful balcony.
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Response from Inspire818759, General Manager at St. James Hotel, an Ascend Hotel Collection Member
Responded yesterday
Dear Andy, Thank you for choosing the St James Hotel for your accommodation and for sharing your experience. We are happy to know you had a good stay with us and our team made your experience memorable. We will recognize Kentrell and Pedro during our monthly all employee meeting where we review guest comments. We look forward to seeing you in May. Thank you for your business Sincerely, John Jimenez/General Manager
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2nd time staying at the St. James. It would be difficult to ever talk me into other accommodations when in NOLA. I absolutely love the location, convenient to everything NOLA has to offer. 2 blocks to the street car on Canal. I love the courtyard of the hotel as well, so
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Response from Inspire818759, General Manager at St. James Hotel, an Ascend Hotel Collection Member
Responded 5 days ago
Dear Ann L., Thank you for taking the time to share that your stay at the St. James Hotel was perfect in every way. We greatly appreciate your fantastic feedback and hope we will be your home away from home whenever you are in New Orleans. Sincerely, John Jimenez/General Manager
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We stayed at the St James for a long weekend. The hotel was very nice. We had asked for a king bed but when we arrived all they had was a queen. Parking is pricey there but I guess that's not the hotels fault. Other than that we were very pleased with the hotel.
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Response from Inspire818759, General Manager at St. James Hotel, an Ascend Hotel Collection Member
Responded 1 week ago
Dear Stevelane500, Thank you for taking the time to share your experience at the St. James Hotel. We are glad your overall stay with us was good and that you liked many aspects of our hotel. However, we're sorry you did not get the bed of your choice. Next time you stay with us we will do our best to accommodate your request. We hope you will come back for a perfect stay. Sincerely, John Jimenez/General Manager
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorSt. James Hotel, an Ascend Hotel Collection Member
The Accessible Room at the St. James Hotel, an Ascend Hotel Collection Member
NASTY TOILET
BED BUG
Dirty return vent
Photo provided by managementSt. James Hotel, an Ascend Hotel Collection Member
Double Queen Guest Room
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12345631
where do we park
They will park your car in a garage or you can look for parking on your own. We chose to have them park our car more convenient.
0 votes
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It's at the bottom of their homepage. TA won't let me post it
0 votes
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Yes, I thought so.
2 votes
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We used the hotel’s valet parking and walked where we wanted to go for the most part. We did get the car once for an excursion and they brought it in less than five minutes.
1 vote
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No, but I think it is across the street from the hotel. I chose not to use it because I have heard of frequent break ins regarding cars. I know they have no security at those separate parking areas so I decided to let the hotel take my car.
0 votes
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12345
"Room 116: loud, unsealed door threshold + lots of passerby--but nice eve-level view of the courtyard, if that doesn't bother you!"
"Talk to the front desk staff person before you come and inform them what your room preferences are."
"320 it’s a suite with a sofa bed"
"Order the coffee and breakfast. It's a treat delivered to your door."
"Ask for rooms in the original building, not in the annex."
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PRICE RANGE
US$125 - US$424 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
st james new orleans
LOCATION
United StatesLouisianaNew OrleansCentral Business DistrictWarehouse/Central Business District
NUMBER OF ROOMS
84
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