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Familienresort Ellmauhof-das Feriengut

Ellmauweg 35, Saalbach-Hinterglemm 5754 Austria
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Familienresort Ellmauhof ****SYour Spa, Sport and Riding ParadiseHere at the Ellmauhof the whole family can enjoy pleasant and adventurous holidays. The kids have fun at the daily child care from 1 year with lots of funny activities and the parents have time for themselves in order to enjoy beautiful holidays in the idyllic and at the same time exciting mountain scenery of Saalbach Hinterlgemm.Ellmauhof's highlights:- daily child care from 1 year- funny and adventurous mini, kids and teens program in summer & winter- professional riding school for beginners and advanced riders- indoor pool with tunnel slide- spa and vitality world- massages and beauty treatments- Ski course for the little one between 3 & 4 years in the winter directly at the hotel- lots of kids facilities such as: Adventure Gipsyland, Mini farm house, indoor petting zoo, 2 big playing areas, beachvolleyball area, football area, chill lounge with play station, nintendo wii, darts, billard, etc.- Cosy winter garden- wine cellar and a la carte restaurant RosslStube- and much much more!
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Property amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Bar/Lounge
Spa
Breakfast included
Dry Cleaning
Laundry Service
Babysitting
Ski-In / Ski-Out
Room Service
Free High Speed Internet (WiFi)
Hot Tub
Indoor pool
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Room features
Suites
Non-Smoking Rooms
Family Rooms
Accessible rooms
Refrigerator in room
Air Conditioning
Good to know
HOTEL STYLE
Quiet
Mountain View
HOTEL CLASS
Location
Full view
Getting there
W. A. Mozart Airport34 mi
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Reviews & more
156Reviews
111Photos
2Q+A
16Room tips
Traveller rating
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If you cancel less than 3 months in advance, you will be forced to paying 90% of the FULL price.

Due to a family incident, we had to cancel our booking and the hotel forced us to pay 2797 EURO, with no option of any discount or anything.

This is NOT the way a 4 star hotel acts.
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Response from Fam_Schwabl, Leiter Öffentlichkeitsarbeit at Familienresort Ellmauhof-das Feriengut
Responded 23 Oct 2018
Dear Casper! We regretfully read your E-Mail / your review. With the confirmation of your booking, you have accepted our hotel contract conditions as well as the cancellation policy, which says: Up to 12 weeks before arrival: No cancellation fees 11 to 2 weeks before arrival 3 days empty bed fee* Less than 2 weeks before arrival empty bed fee* for the entire booked stay *Empty bed fee is 90% of the board price Just as we keep the contact and ensure the services, we can expect this from our guests too. We refer several times to the possibility of taking out a travel cancellation insurance – so that you will be reimbursed in case of cancellations. We are not sure why you mention “cancellations 3 months before arriving” as your cancellation was much closer to the day of arrival (10 days). What a pity that you used all the review sites to leave such furious reviews as “be careful with that hotel”. As you told us that you enjoyed your last stay very much, we are a little bit surprised about your mode of expression. We are a family-run hotel and we work with passion with and for our guests. Our contact details are clear and appear on the website, or offers, our confirmations – also in advance of course, that’s Austrian hotel law! We hope you understand that we need to be professional and business oriented in our successful operation. Kind Regards, Family Schwabl & the whole Team
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Still in the hotel whilst typing this review and in day 5 of our family holiday. This hotel is perfect in every way. Staff are great and nothing is ever ok much. Food is good and lounge areas are a great place to chill out. Although the hotel was full with families never ever se
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Response from Fam_Schwabl, Leiter Öffentlichkeitsarbeit at Familienresort Ellmauhof-das Feriengut
Responded 26 Feb 2018
Dear Lee, thank you very much for taking the time to write a review! How great that you enjoyed your stay with us that much - we love to read that you and your family look back to relaxing, unforgettable holiday - days! It would be an honor for us to welcome you back again one day - for even more common experiences! Kind Regards and all the best, Family Schwabl & the whole Team
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On second Christmas day my eldest daughter became seriously sick in the car, so instead of the planned night in Salzburg, I called to hotel to see if we could arrive one day earlier. That was no problem and we arrived around 2AM at night and got our room. We were asked 620 (!) eu
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I have just reread our first review on this property from February, 2011, and management response also. Looks like what used to be a tiny spot became a serious problem.
We stayed at Ellmauhof seven times during winters and summers (though they do not follow this statistics and ev
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Response from schwabl-ellmauhof, Leiter Öffentlichkeitsarbeit at Familienresort Ellmauhof-das Feriengut
Responded 22 Aug 2017
Dear Irina94, thank you very much for taking the time to write a feedback. We are very sorry to hear, that we could not convince with our services during your last stay – especially as we are very proud to call you a regular guest for so many years by now. We want to apologize for the mistakes with the daily post and the general organization - we are going to discuss that points during our next staff – meeting, so that things like that won’t happen again. We are going to forward your greetings to Helmut – he will love to hear that you thought of him especially. Again, we are very sorry that you look back to your holiday in Hinterglemm not only with good memories – but we hope, that you nevertheless had some unforgettable, wonderful experiences as well. We wish you all the best and would love to welcome you back again one day. Kind Regards, Family Schwabl & the whole Team
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In brief
We have travelled to a lot of "child friendly" hotels, in addition to many luxury hotels and there often is not much crossover. What FRE gets absolutely spot on, is achieving both of these. I should also mention that this is the only hotel I have ever returned to (this w
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Response from schwabl-ellmauhof, Leiter Öffentlichkeitsarbeit at Familienresort Ellmauhof-das Feriengut
Responded 25 Apr 2017
Dear KandaHaywood, thank you very much for taking the time to write such a great, detailed review! Well - what should we say. We simply love to read that you enjoyed your second stay that much and that we could convince with all our services. How great if children AND parents look back to the holiday with unforgettable, wonderful memories. We attribute great importance to the balance between "child friendly" and "luxury". We set the goal, that children spend a great holiday full of fun and adventures and that parents enjoy a relaxing, carefree time. That you plan to come back is the greatest compliment we can get - we are going to forward your compliments to our staff as well! We wish you all the best and look forward to welcoming you back again soon! Kind Regards & all the best, Family Schwabl & the whole Team
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play Areas
Photo provided by managementFamilienresort Ellmauhof-das Feriengut
Zimmer
View from balcony
Hinterglemm (valley view room)
the master bed
our christmas tree in the room
Previous
Are any toiletries provided in the bathroom?
There are different types of rooms - please contact us direclty on info@ellmauhof.at for nearer information. Kind Regards and all the best from Saalbach Hinterglemm
0 votes
Liegt das Hotel über der Nebelgrenze im Winter? Vielen Dank für eure Erfahrungen!
Guten Tag, im Glemmtal haben wir sehr selten Nebel, im Winter so gut wie gar nie. Da haben wir wirklich sehr viel Glück. Sollte es einmal Nebel geben ist dieser meist über den Mittelstation, sodass wir uns nicht im Nebelsud befinden. Hoffe wir haben Ihnen damit geholfen. Sonnige Herbstgrüße, Familie Schwabl und das Ellmauhof Team
0 votes
Show all answers
"Rooms with a village view, of course."
"Valley view rooms are beautiful."
"Ask for views over the town"
"Lower floors are better as you can spend a long time waiting for the well used single elevator."
"Apartement SONNENBLUME valley view"
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PRICE RANGE
US$308 - US$472 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
familienresort ellmauhof-das feriengut hotel hinterglemmferiengut hotel austrian alps
LOCATION
AustriaAustrian AlpsSalzburg RegionSaalbach-Hinterglemm
NUMBER OF ROOMS
69
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