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4.5
#5 of 45 hotels in Zell am See
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Tirolerhof is a quietly located spa hotel in the centre of Zell am See, at the foot of the Schmittenhohe mountain and only a few steps away from Lake Zell.The newly renovated Elements Panorama Spa on the fourth floor offers a wide range of wellness applications and beautiful views of the mountains and the lake.Bathing and sauna pleasures are also offered in the 1,000 m² Tirolerhof Aquarena, which features a swimming pool, a Jacuzzi, a relaxation room with water beds.
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Hotel Tirolerhof has garnered positive attention for its cleanliness, with guests frequently commending the spotless rooms and well-kept facilities. The hotel's location is a highlight, situated conveniently close to ski lifts and the town center, offering guests easy access to various activities. Many visitors have expressed satisfaction with the value, enjoying the array of amenities such as the acclaimed spa, diverse dining, and shuttle services.
While the rooms are generally admired for their comfort and space, there have been some concerns about dampness and the lack of air conditioning. The atmosphere is noted for its traditional charm, although some areas may feel less atmospheric. Service at the hotel is regularly applauded, with the staff earning recognition for their courteous and efficient manner.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Top-notch
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Delightful hotel with excellent facilities and modern rooms. We managed to get a space directly outside the hotel which meant we avoided the €15 garage charge, which was an added bonus. Even nicer was the complimentary room upgrade we were treated to - meaning we had one of the suites at the front of the hotel. The tastefully decorated room had plenty of space, was well equipped, and the bathroom had a variety of Elemis products and an excellent shower. The blackout curtains were excellent, although it was quite warm in the evening and having the windows open meant we were subject to the loud stream of water running through the front of the hotel grounds. There are a lot worse noises to have at night, but bring earplugs if it might bother you (or close the windows, they offer excellent sound proofing).
Breakfast had a very impressive continental selection of breads and pastries, along with freshly made omelettes, and excellent coffee.
Would happily stay here again if we were to head back to the area. The staff were friendly and polite, the hotel has excellent facilities and it’s in great location being near the centre of town and within a few minutes of the lake.
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Date of stay: July 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maximilian Posch, Owner at Hotel Tirolerhof
Responded 21 Jul 2024
Thank you for your detailed feedback and kind words. We are delighted to hear that you enjoyed your stay at Hotel Tirolerhof and appreciated the complimentary room upgrade to one of our suites. We understand that the evening temperatures and the sound of the water stream might have been a concern. We always strive to ensure our rooms offer the highest level of comfort, and we're glad to hear that our blackout curtains provided a good level of sound proofing. Should you visit us again, please feel free to request a room on the other side of the hotel for a quieter experience. It's great to know you enjoyed our extensive breakfast selection and the modern facilities of our hotel. Our location is indeed ideal for exploring both the town and the beautiful lake, and we're pleased that you found it convenient. We look forward to welcoming you back in the future and thank you once again for your positive review. Warm regards, The Posch Family and the Hotel Tirolerhof Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a great stay in this lovely hotel which is perfectly situated in the center of Zell Am See. The food was exceptional, as was the service (- hats off to Francesco in particular for looking after us so well). You could see that everything on the buffet counter was freshly laid out and of excellent quality, from the fresh salads and meats through to the marvelous cheese selections. The cooked food and desserts were delicious and even the vegetarian in our group was very satisfied. The rooms were a good size and well appointed with good views of the lake or mountain. I have no hesitation in recommending this hotel!
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Date of stay: February 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We stayed here for a week in January for a skiing holiday with Crystal ski. We were warmly welcomed after a late arrival due to snow and offered hot soup despite the late hour. We found our room to be clean and comfortable. We made use of the ski and boot room (although this would have been better with lockable lockers to prevent kit being moved by other guests). The hotel is well placed for a manageable walk in ski boots to the nearby lift or ski bus stops. We made use of the lovely pool and spa facilities and enjoyed these. But best of all was the food. The food and the fantastic service in the restaurant was exceptional. We also found the bar area lovely and enjoyed drinks there before or after dinner. We enjoyed the entertainment provided too - music at dinner, local dancing in the lobby area.
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Date of stay: January 2020
Rooms
Location
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had been looking forward to visiting here as we have stayed at a few other hotels in zell, and as this was the most expensive one we thought it would be way better than the others, it is not. It still is a nice hotel, the room was a nice size but it was really noisy, we stayed on the road side, maybe the stream side is quieter. Someone started their snow blower up at 5:30 2 mornings running, then there was deliveries half an hour later, no chance of a lie in. The food was quite arty and wasn’t for everyone in our party, potato on porridge was one course, we had venison which was over cooked and lamb knuckle which too was over cooked, the puddings were nice and if you wanted to change the menu the kitchen would cook you something different. Its the first time in over 20 years skiing we had to buy our afternoon tea, everywhere else in europe we have skied it has been part of the deal. Make sure the bar staff have put the right drinks bill on the right room, they just couldn’t get it right for our party of 6. The hotel needs to change their beer to anything but stiegl, not very nice, you will sell more if you do. The spa and sauna were great, but it seems you have to book treatments well in advance as our friend found out. All in all i don’t think we will be returning as the other hotels we visited were cheaper were more value for money.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PMaximilian, Manager at Hotel Tirolerhof
Responded 17 Feb 2020
Dear Ladies and gentlemen, thank you very much for your review. It is important for us to get continuous feedback from our customers to further improve our services. Our hotel is situated in the center of town but only 5 minutes from the nearest ski lift and 2 minutes from the lake. The "street" you are talking about is a dead end with our parking space at the end. This means there are almost no cars driving up or down. We are very proud of our food and the kitchen team. We do understand that some people rather have some steak and fries or chicken and rice. We do understand that you ordered other food (that we don't have on our menu) almost on a daily basis and got it without a surcharge. Our afternoon snack buffet consists of a main course, salads and desserts. This is included in our half board offer. We are not an all inclusive hotel. All drinks have to be paid - as is usual in almost every shop, coffee, restaurant and so on. All in all we thank you for your stay and wish you well Kind regards Family Posch
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The Hotel Tirolerhof is a good quality, traditional Austrian hotel that offers a comfortable stay with a generally high level of service. There has clearly been great attention to detail in many areas though there are a few curious blindspots too.
We stayed over New Year for a skiing holiday with Crystal. The initial welcome was warm with a glass of fizz on arrival. The rooms are modern and comfortable though the showers lack thermostatic controls so flick from normal to scalding to freezing with frustrating frequency. The food is mostly fabulous and the family Posch were excellent hosts for the New Year gala dinner. The spa area is also great.
The biggest disappointment was the decision to sit a series of couples like us in the extension to the dining room in amongst a couple of large and very noisy family groups. It was like having dinner in an out of control kindergarten some nights. The management were not only indifferent to this but also wanted Radio Salzburg played through the tinny speaker system which was surreal; a commercial radio station played through low quality speakers hardly provides the right ambience for a 4-star dinner. It took several complaints from a number of tables to get it switched off though we never quite escaped the kindergarten.
There was also evident tension amongst the restaurant staff and some odd menu choices on offer. Our saviour was the wonderful Emil, our waiter. He was a model of professional friendliness and excellent service. The bar service was good and the evening entertainment quirky but generally added to the relaxing ambience of the bar area and warmth of the fire in the foyer.
The WiFi was weak with very low speeds; we generally used the free WiFi up the mountain which was much faster and more reliable.
Overall this is a great hotel though it needs to fine tune its customer service in the restaurant before getting 5 stars from us. The recipe book was a nice parting gift. Thank you.
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Date of stay: December 2019
Value
Location
Service
Room Tip:There is a river running down one side of the hotel; we loved the sound, so ask for that side if...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
- Great location: just 5 minutes walk from cityXpress Cable car, inside the historic center, near all bars, restaurants, and the lake of course! - Excellent breakfast: nice selection, good quality, great service, huge breakfast sitting area (props to Roberta and the very nice lady making our omelettes) - Very nice rooms: ours was a bit on the small side for 2 persons (and that was my only letdown) and the shower cabin was a bit too tight. Other than that, no complaints can be made. Room was serviced daily, beds were comfy, heating was adjustable, windows could recline, everything was functional and handy.
The hotel has a lot more to offer that we did not really use: A very nice bar area (with live music sometimes), Spa/sauna, a huge fireplace near the entrance etc. Would I come back to Tirolerhof? Certainly.
Finally, Zell am See offers a quite lively apres ski bar scene and a very nice selection of restaurants (local, international, vegetarian).
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Date of stay: March 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed for 4 nights and were looked after very well by the friendly and efficient staff. The hotel was very comfortable and provided excellent amenities. The breakfast hit the spot each morning and the location of the hotel was easy for a stroll around town and the lake.
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Date of stay: March 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a brilliant week at this hotel in late January, booked through Crystal ski. We don't normally write reviews but our experience at the Tirolerhof was so good, we felt compelled to review it.
From the moment of arriving, when we were greeted in the lovely reception by a warm fire and a glass of Champagne, we were treated brilliantly by all the staff. Their service throughout the week we were there was fantastic - reception staff, bar staff, restaurant staff and cleaners were all friendly and happy to help.
The room was lovely and much more spacious than we've had in previous alpine hotels for similar money. It was warm, well equipped and spacious. The facilities in the hotel were also excellent - the boot room was more than adequate, the pool area is great after a day on the slopes, and the bar has a really homely feel to it with afternoon tea served at 4 which was perfect when getting back from skiing.
The food is possibly the best attribute of the hotel; as one of us was vegetarian, we were a little bit concerned about how well they might be catered for and had expected to eat out a few nights. How wrong we were! We ate in every night and the food was outstanding; plenty of choice for us both and more than suited our needs. Breakfast was also great and every morning there was the menu for the evening on your table, and also a leaflet with the weather forecast and things to do on which was a nice read.
Finally, for location, the hotel is perfect. It's close to the centre of Zell am See, but only a 5 minute walk (even in ski boots) to the nearest gondola and even less to the ski bus stop to head to Kaprun or to Saalbach. However, if the walk wasn't something you fancied, the hotel provides a shuttle bus to take you and your equipment up to the Xpress Gondola.
This was easily our best stay on any skiing trip, and we think in terms of overall experience, probably the best hotel we've every stayed in. Thanks to all the staff there for a wonderful time.
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Date of stay: January 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were a party of 7 adults and we had the most wonderful time. My partner and I stayed in here last year and we loved it so much we brought our family back. We stayed in the deluxe room.
The location is great: walking distance to city express, the lake is nearby and the main town with the Apres Ski is close too.
Food: breakfast and dinner was delicious with a good variety of choices. I love that we had the same Table everyday too, it was comforting knowing we didn’t have to fight for a table everyday. Our waiter Vincenzo was first class.
We enjoyed the spa and the bar area too, we used go down for a round of cards and a drink before heading up to dinner each evening.
On our last evening the waiting staff who were mainly Italian had been sent home after breakfast service. Austria was due to close their borders so the Italian staff had to leave to get home to their families which is understandable of course. The hotel owner drafted in his family to help with the dinner service that evening and it was all seamless and nothing was too trouble. They had to put on a buffet rather than a four course dinner but that didn’t matter as they had all the menu options available. The hotel owner was even clearing tables with a smile, it didn’t impact our experience at all.
We can’t wait to go back, such a special hotel.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel has all the charm and appeal of a traditional Austrian building with all the modern trimmings that have been sensitively included to avoid spoiling its charm. The staff genuinely care about the customer experience and we always felt welcomed and looked after. Food is tremendous and its central location make it ideal for access to the town, we would definitely recommend this to other travellers
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Date of stay: July 2022
Value
Cleanliness
Service
Room Tip:We stayed on the fourth floor which has been recently refurbished
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edinburgh, United Kingdom5 contributions2 helpful votes
Hi if I remember correctly I think it was 18 30 to 21 00. Saturday night is a buffet. Every other night is set menu , waiter service. The meals are lovely and beautifully presented. You are allocated your own table and stays the same one throughout your stay. Dining room is beautiful and staff are excellent. I would go back tomorrow. The hotel is amazing.
Hello, the TV's are Smart TV'S but don't only have hotel owned "apps" installed. A DVD player is installed in our Junior Suites.
Kind regards
Family Posch
Hotel Tirolerhof
Hello,
all rooms have a balcony. The hotel is situated in the centre of town so we can not guarantee any view. On the upside you only walk 2-5 minutes to the ski lift or to the lake.
Kind regards
Family Posch
Hello, our rooms do not have tea and coffee making facilities. We do offer almost everything from our bar menu with our 24 hours room service for a small service charge.
Newcastle upon Tyne, United Kingdom148 contributions111 helpful votes
"We could post lovely photos of what the rooms look like, but they don't convey the cold and damp smelling rooms which we experienced. All we can say is: buyer beware."
There are more places to choose from in the Zell am See area.
PRICE RANGE
£170 - £301 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tirolerhof hotel zell am see, tirolerhof zell am see
LOCATION
AustriaAustrian AlpsSalzburg RegionZell am See
NUMBER OF ROOMS
91
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