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First impressions of this hotel are quite good, but after digging a little deeper and we changed our mind pretty quickly. We stayed here for four nights and we felt a little bit let down to say the least. The room was quite big but...More
Thank Bruce I
Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 17 November 2017
Thank you very much for your time to review of your recent stay at Sheraton Kona Bay Resort and Spa. Your feedback is extremely valuable to us and we are going to pass along to our housekeeping team the challenges you have experience during...More
The hotel is located outside from Kona, so a car is mandatory. The hotel have been built in the 70ies and the rooms are on a very low key level. The breakfast has a very limited choice of food and does neither look fresh nor...More
2 Thank easy_vienna
Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 15 November 2017
Mahalo for staying with us at the Sheraton Kona. We apologize we were unable to exceed your expectations during your time with us. Your feedback has been shared with our food and beverage team to ensure this was an isolated incident moving forward....More
Huge spacious room - very comfortable and clean.
Great shuttle into town to explore.
Awesome pool and slide! Felt like a kid and could have played for ages :)
Restaurant a little pricey but delicious food.
Hug hotel - so not sure what it would...More
We've stayed here approximately 10 times since 2003 and have found it to be fairly consistent from year to year.
Staff is 5*. We're always treated like close friends and everyone is extremely friendly. Housekeeping staff is great, especially Stella, who cleaned our room...More
1 Thank Craig K
Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 13 November 2017
Aloha Craig K,
Mahalo for continuing to stay with us and your kind words about our wonderful staff. Stella and Pete are assets to our resort and will be thrilled to hear your comments in regards to their service! We will share your feedback in...More
Pro: 6th visit in 8 yrs. / Continuing maintenance and improvements seen/ Large comfy rooms/ improved internet in rooms/ bottled war provided every day/ friendly staff/ good value for room rate/ good air conditioning.
Con: Breakfast buffet has undercooked bancon, so-so pastry, only plus is...More
Unfortunately, unlike Honolulu, there are no hotel shuttles. Well I guess I shouldn't say all hotel don't have shuttles since I can't confirm that, but Sheraton Kona and others I have stayed did not. Its rent a car, or... More
Unfortunately, unlike Honolulu, there are no hotel shuttles. Well I guess I shouldn't say all hotel don't have shuttles since I can't confirm that, but Sheraton Kona and others I have stayed did not. Its rent a car, or take a taxi. I understand Uber is limited but also working on the Big Island. Probably going to cost you $40-45 for taxi/Uber.