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    Sheraton Kona Resort & Spa at Keauhou Bay

    78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
    Hotel website
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    May 14
    May 15
    1 room, 2 adults, 0 children
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    Traveller (1561)
    Room & Suite (372)
    Pool & Beach (243)
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    2,771 reviews
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    Overview

    • Excellent30%
    • Very good35%
    • Average19%
    • Poor8%
    • Terrible4%
    Travellers talk about
    “water slide” (188 reviews)
    “manta rays” (320 reviews)
    “keauhou bay” (98 reviews)
    Free Wifi
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    4 Star Hotel
    All hotel details
    Offers from Sheraton Kona Resort & Spa at Keauhou Bay
    Special Offer: Breakfast for 2 Included
    Hotel deals
    Courtyard by Marriott King Kamehameha's Kona Beach Hotel
    2,825 reviews
    #4 of 14 hotels in Kailua-Kona
     
    Hilton Waikoloa Village
    7,451 reviews
    #4 of 6 hotels in Waikoloa
     
    Fairmont Orchid, Hawaii
    3,812 reviews
    #2 of 4 hotels in Puako
     
    Royal Kona Resort
    2,771 reviews
    #9 of 14 hotels in Kailua-Kona
     
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    Rooms
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Reviewed 20 December 2016

    Had a mountain view room with a small view of the ocean. If the two trees were moved I would have had a really good view, even from the 2nd floor.It was quiet too which I like. The room was good. Comfortable bed, clean. Except...More

    Helpful?
    Response from SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay

    Aloha Guissepi628, Mahalo for your wonderful review! We are pleased you had a nice visit and look forward to welcoming you back! Warmest aloha

    Reviewed 17 December 2016 via mobile

    Hotel has a great view and pool but otherwise just ok. Didn't see any manta rays from the viewing deck but had a great presentation on them at the restaurant. Restaurant dinner was really good but the breakfast was terrible. Breakfast had eggs that tasted...More

    Helpful?
    Management response:

    Aloha Tim D, Mahalo for your review of our resort. We are thrilled you enjoyed our views and pool. Due to your valuable feedback we have made improvements to our breakfast buffet so future guests will have a better experience. Mahalo for staying with us!...More

    Reviewed 14 December 2016

    This hotel has lovely grounds and sits right at ocean front so the views are spectacular. At night the hotel turns on the lights over the ocean for an hour around 9 pm and you can see the manta rays eating plankton. The pool area...More

    Helpful?1  
    Management response:

    Aloha Missy1123, We are thrilled you enjoyed your time with us! The manta rays truly are amazing and being able to snorkel with them is a highlight! We look forward to welcoming you back to our resort. A hui hou,

    Reviewed 9 December 2016

    This was my second stay at this hotel. The first time was three years ago and at that time I would have given them a 5 star rating, but they have really gone down hill so all they are getting from me this time is...More

    Helpful?4  
    Management response:

    Aloha Audrey B, Mahalo for coming back and staying with us again. I am glad our staff was wonderful and friendly, and made an impact on your stay. It is disappointing to hear however, we did not exceed your expectations. I truly apologize for the...More

    Reviewed 7 December 2016

    Stayed here one night, pretty good experience. Everybody was very friendly and accommodating. Oceanfront room had an awesome view. Could use an update, particularly in the bathroom. And we were next to a noisy stairwell, which wasn't awesome. Those were the only two negatives. The...More

    Helpful?
    Management response:

    Aloha bolts4life22, I am thrilled to share your comments with our team and the pool bartender provided you with our Aloha Spirit. Our grounds truly are gorgeous and we are very fortunate to have our resort in historic Keauhou Bay. Mahalo for your review and...More

    Courtyard by Marriott King Kamehameha's Kona Beach Hotel
    2,825 reviews
    #4 of 14 hotels in Kailua-Kona
     
    Hilton Waikoloa Village
    7,451 reviews
    #4 of 6 hotels in Waikoloa
     
    Fairmont Orchid, Hawaii
    3,812 reviews
    #2 of 4 hotels in Puako
     
    Royal Kona Resort
    2,771 reviews
    #9 of 14 hotels in Kailua-Kona
     
    About
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room Service
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$244 - US$354 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Top resorts Hotel in Kailua-Kona
    • #3 On the Beach Hotel in Kailua-Kona
    • #3 Green Hotel in Kailua-Kona
    • #6 Family Hotel in Kailua-Kona
    Photos
    Traveller (1561)
    Room & Suite (372)
    Pool & Beach (243)
    Dining (101)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
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    Questions & AnswersAsk a question
    Monique N
    Are you a pet friendly hotel?
    20 April 2017|
    Answer Show all 3 answers
    Response from James D | Reviewed this property |
    Not sure, but I see a post above that says yes..... enjoy your stay if you do!
    1
    Vote
    Mike M
    Does the resort fee cover daily parking of rental car?
    8 March 2017|
    Answer Show all 9 answers
    Response from BarbGag | Reviewed this property |
    Yes it does include self parking in the lot just down the ramp from the main entrance.
    2
    Votes
    USADiane_11
    Hi Skye: See my review from December - same thing - only twice the cost of our room....twice!!! Our room on arrival was not what we booked, and not even cleaned. Back to reception and offered another room - 4 rooms later, we came to a compromise seeing as I booked 9 months ago, Beachfront is just that! No handtowels or bathmat. My credit card preautorized twice - double the cost of our room. So my card maxed out with thanks, over $6,200 AUD. Used my husband's on departure as mine was declined with no idea why! Took 8 days to drop off the double preauthorisation and see more pre auths since we left? What the heck? Arrived home to find my husbands card has now been doubled dipped as well and maxed out. Serious management issues. Travelled to Waikiki and Maui without any such preauthorisations. Sheraton Kona - never again, you have serious issues with "your card has been declined".. I emailed and had no reply. I said at the time of transaction on my screen is was approved, and yet the receptionist said it was declined, and says that always happens. BEWARE! never again.
    27 February 2017|
    Answer
    Response from Poppiedoah | Reviewed this property |
    I am truly sorry that you had such a terrible experience. I would call them directly at 808-930-4900 and ask to speak to the general manager. I would remind him about Trip Advisor! Ricardo
    0
    Votes
    Room Tips
    "The ocean front rooms are worth the extr fee"
    Read review
    "Go higher for great views"
    Read review
    "Ocean View above Rays so you can see the Manta's swimming/playing at night"
    Read review
    "The free wifi did not always work well. There was also paid wifi."
    Read review