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Stayed here last Saturday and our stay at the Element was sub par at best. First of all, we made our reservation well in advance and checked in the hotel at 6:00 pm. When we got to our room, we noticed it was a handicap...More
Response from Chris P, General Manager at Element Omaha Midtown CrossingResponded 3 days ago
Thank you for choosing to stay at the Element Omaha Midtown Crossing and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your...More
I will stay here again for sure. At first, I was skeptical because the hallways are long and worn looking. And yes, the furniture is not super high end. But the room and bathroom are spacious and very well designed. The linens are very nice....More
Thank Rebecca C
Response from Chris P, General Manager at Element Omaha Midtown CrossingResponded 18 October 2017
Dear Rebecca C,
I want to thank you for staying with us, and mentioning great things about our staff! I'm also glad that you enjoyed all of the guestroom amenities and the Heavenly Bed. We pride ourselves on our dedication to providing great service, so...More
Very nice hotel and what a great location! Everything was within walking distance and the rooms were very clean. Staff was exceptionally nice and pleasant and very accommodating. They had great recommendations for restaurants and car service.
My 1st SPG stay in a long time and wasn't too happy with it.
Noise from dodge street was a constant source of bother and even though I was moved to another room it was still coming.
Thermostat didn't seem to work so I could...More
Response from Chris P, General Manager at Element Omaha Midtown CrossingResponded 2 February 2018
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations - and ours. Cleanliness is a key priority for our hotel and I am very sorry for the issues...More
I was pleasantly surprised by the comfort of the Element. After a long and somewhat uncomfortable flight in from D.C., my first impression of the hotel left me slightly skeptical. As other reviews may have noted, the hallways and elevators looked slightly worn, and the...More