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All reviewsthe crowne plazahi expressfront deskcinnamon rollspancake makerrooms were cleansmokey bonesfree internetbed was very comfortablestaff was friendlynight staydefinitely stay here againroom was largeroom keybiscuits and gravygreat roomillinois state
We have stayed here before and then this year… and boy has it gone downhill. It cost more to stay there, the front desk staff was not particularly friendly, the hallway smelled of cigarette smoke and it looked like it needed to be refurbished. A...More
1 Thank Allan M
Response from MgrHIX, General Manager at Holiday Inn Express SpringfieldResponded 25 June 2015
Thanks for taking the time to provide feedback on your recent stay. I would agree that we are in need of updates, but I hope you were able to rest well while you were here. We started a full scale renovation on Monday and are...More
Hotel was under renovation. Definitely not an original Holiday Inn Express and not the quality that we would have expected. The location was poor. Rundown mall across the street. Very little shopping or restaurants in the area. Front desk staff was not friendly staff. Room...More
Response from MgrHIX, General Manager at Holiday Inn Express SpringfieldResponded 19 June 2015
I'm sorry we were unable to meet your expectations. Our building is actually part of an original Holiday Inn Holidome. We were the annex section to that hotel. We are undergoing renovations and are very excited to look and feel like a brand new property!...More
Very courteous front desk staff, even called me the next day to assure me that my hotel points account had been linked for this stay. No pool but the forethought to include the access to the next door property's pool makes up for it.
Great location for Birthday parties, etc. I have had several parties at the Holiday Inn Express. Friendly staff and very helpful. I love that we could use the amenities of the Crowne Plaza (another very nice hotel) but for a fraction of the cost. Have...More
Came down for breakfast, which was great, lots selections. Front desk JR right away asked if he could clean the table for us first. Found out I left a Cubs Jeresy in the room. He went out of his way to locate it. Prefect! I...More