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All reviewsart barthe rivermall across the streettravel passeast towermuseum of sciencepool and gyma river view roomthe cheesecake factorytd gardencambridgeside galleriavery nice hotelfood courtbusiness triplove this hotelnew englandupon check
Nice location, rooms clean and lovely. The atmosphere however, lacks hospitality and presence.
When we were there the restaurant was closed for renovation, which was not good. The coffee shop is nice and the staff is friendly.
Overall, I think they should train staff and...More
From the moment we drove up on this 5 degree day, we experience super friendly accommodations. We valet parked with zero waiting or hassle. Gigi checked us in; it was around 12:30, and we assumed we would have to wait, but, no, our beautiful room...More
1 Thank Maureen V
Response from RoyalSonestaBoston, General Manager at Royal Sonesta BostonResponded 10 January 2018
Hello, Maureen V, Thank you for taking the time to leave such a detailed and heartfelt review. I am thrilled to hear that you had such a great experience with out hotel and our in-room dining. Our hotel is one of the few properties that...More
The receptionist Jackie is racist, particularly against Chinese. My colleague and I asked her for advice for a quiet place for private conversation. For the entire 2-min conversation, despite me asking her multiple questions, she didn't even look at me a single sec.
This hotel has got everything from comfortable rooms to a great restaurant. It is in a good part of town with the museum of science nearby. It is a good place to stay if you are in Boston, whether on a business trip or family...More
Thank Sawyer P
Response from RoyalSonestaBoston, General Manager at Royal Sonesta BostonResponded 1 week ago
Dear Sawyer P,
Thank you for your five-star review! We are glad that you enjoyed our comfortable rooms, great dining options, and convenient location near some of the most popular attractions in Boston and Cambridge. We look forward to welcoming you back to Royal Sonesta...More
We made a last minute reservation at the Royal Sonesta (Boston-Cambridge) due to the major Nor'easter hitting Boston. We can't say enough as to how pleased we were with the peace and comfort this hotel provided us for the night. It was so needed. The...More
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Thank Curtis W
Response from RoyalSonestaBoston, General Manager at Royal Sonesta BostonResponded 2 weeks ago
Dear Curtis W,
Thank you very much for taking the time to write such a nice review; we are so glad that Royal Sonesta Boston offered you a comfortable and peaceful place to stay during the terrible Nor'easter last week. We are proud of our...More
I was not aware it welcomed pets to be honest, but in terms of cleanliness, it was just ok. I didn’t enjoy my stay as much as I thought I would, but I can see where your concerns come from. In the future, I would not stay... More
I was not aware it welcomed pets to be honest, but in terms of cleanliness, it was just ok. I didn’t enjoy my stay as much as I thought I would, but I can see where your concerns come from. In the future, I would not stay there based off of my personal experience.
Response from grbirchfield | Reviewed this property |
I did not travel with kids. I saw no signage for a day care. However, when my kids were young various hotels we stayed in were able to supply sitters at cost. I suggest you call RSB to learn how they can help you.