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Quality Inn West End

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Quality Inn West End
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214 Reviews from our TripAdvisor Community

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Showing 210: English reviews
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Alexandria
Reviewed 1 week ago

This hotel is older and in need up updating. But - the staff is WONDERUL and the room was CLEAN. I would far prefer to stay in a dated place where I was welcomed and felt like my business was appreciated. The bed was comfy although I am not a fan of these 1/2 pillows that are so popular in...

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Helpful?
Thank elizabethdO8519VI
White Sulphur Springs, West Virginia
Reviewed 1 week ago

After booking my stay on line upon arrival found the reservation wasn't sent to the hotel. The staff at the hotel still were able to place me in a room and honor the price. The staff was helpful, room was clean and the kids enjoyed the stay and breakfast the next morning. Booked my next stay right then.

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Helpful?
Thank lori114
Crystal L, General Manager at Quality Inn West End, responded to this review

Thank you for taking time to write a review about your recent stay with us at Quality Inn West End. Our staff was excited to hear you enjoyed your stay with us. I am glad that we were able to honor the same room type and price. We look forward to serving you with exceptional service again on your next...

Reviewed 13 January 2017

The management at this location is very accommodating and the staff is friendly. I travel quite a bit and this is one of my go to hotels in Richmond. Very convenient to Interstate 64/295/95. If you are traveling for business and are using any of these routes, this hotel is very clean, has comfortable mattresses and is in a great...

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Helpful?
Thank Mike B
Harrisonburg, Virginia
Reviewed 17 December 2016 via mobile

Upon check in, we were greeted by some shifty looking characters who appeared to be friends with the desk lady. Check in was uneventful, and our room was....a room. The hotel is older and in much need of a refit. The furniture appears older than it is due to the age of the hotel, but the room is acceptably clean....

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Helpful?
Thank Josh W
Ardmore, Pennsylvania
Reviewed 16 December 2016

I wasn't sure how critical to be about this property but when I saw it claimed only two stars, I thought, okay that's about right. My first impression of the place was a guy in the lobby with jeans and no shirt. Second impression was slow check-in. Third impression was an odor of detergents as if someone is trying to...

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Helpful?
Thank StevePaylor
Hampton, Virginia
Reviewed 3 December 2016

I have not stayed at three different motels in the Richmond West End. Of the three, all things considered, I rank this one the best, with qualification. The room is a decent size, with, in my case, a king size bed, a work desk, the normal tv, fridge, micro, an easy chair, etc. The sink also supported the coffee pot...

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Helpful?
Thank GrandpaGene
Virginia Beach, Virginia
Reviewed 21 November 2016 via mobile

Room itself was fine and clean, however, the continental breakfast only has one waffle iron. This wouldn't be a problem if the breakfast room wasn't equipped for over 20 people. Its larger in size than most breakfast areas, so you kinda expect more equipment to handle the crowd it attracts. So even coming down right when breakfast starts will be...

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1Thank LexiMLH
Vernier, Switzerland
Reviewed 1 November 2016

We have been at this hotel already twice before, we asked two weeks before our arrival for two rooms comunicating because we had children with us but we were given two rooms near each other but across the corridor. Breakfast is ok, abundant even if it does not varies from day to day, the service hardly see.

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1Thank Giampaolo B
Roanoke, VA
Reviewed 28 October 2016

I was looking for an inexpensive place to stay in the Richmond area so I booked a one night stay. The place is so so but not bad for one night. The staff was friendly, the room was comfortable although the furniture was dark and damaged. The room colors were dark and not inviting. The hallway colors were dark and...

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1Thank Hot4jak
Scranton, Pennsylvania
Reviewed 16 October 2016

We were a little disappointed - upon check-in it was clear there was NOT enough staff - the night manager (very friendly) was staffing the desk herself and answering phone calls as well. There was quite a long line and it was a decent wait in line. The photos online aren't very accurate (not that I expected to be 100%)...

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1Thank cdj882
Crystal L, General Manager at Quality Inn West End, responded to this review

Thank you for taking time to write a review there were things mentioned that I find totally unacceptable and that does not stand up to our Quality Inn standards. I am reaching out to you to get additional information. I would also like to personally speak to you regarding your stay with us. Please contact me at (804) 346-0000 ext....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Quality Inn West End

Address: 8008 W. Broad St., Richmond, VA 23294
Region: United States > Virginia > Richmond
Price Range: £54 - £95 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn West End 2.5*
Number of rooms: 190
Reservation Options:
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Also Known As:
Quality Inn West End Hotel Richmond
Quality Inn Richmond
Hotel Style:
#3 Best Value Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn West End staff and other travellers.
7 questions
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mays landing
over a year ago
Virginia Beach, Virginia
Richmond, Virginia
over a year ago
Saint Louis, Missouri
over a year ago

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Questions? Get answers from Quality Inn West End staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My request for a quiet room was granted & it was indeed quiet”
 of 5 bubbles elizabethdO8519VI, 14 Feb 2017 | Read review
“Turn off fridge for less noise.”
 of 5 bubbles StevePaylor, 16 Dec 2016 | Read review
“Good position for Henrico County, easy to reach”
 of 5 bubbles 216giampaolob, 1 Nov 2016 | Read review
“Make reservations early! Hotel is always booked to capacity.”
 of 5 bubbles shtrini, 14 Oct 2016 | Read review
“Very slow and ancient elevator- do not stay on high floors”
 of 5 bubbles Y8038GIkarenc, 12 Sep 2016 | Read review
5 of 5