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Delta Hotels by Marriott Richmond Downtown

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Traveller (160)
Room & Suite (100)
Dining (9)
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Overview
  • Excellent50%
  • Very good29%
  • Average12%
  • Poor5%
  • Terrible4%
Travellers talk about
“front desk”(190 reviews)
“james river”(50 reviews)
“shuttle service”(56 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,010)
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482
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482
289
126
56
43
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All reviewsfront deskjames rivershuttle servicevan driverparking garagebreakfast buffethotel shuttlecanal walkexcellent customer servicefree shuttlechecking inshockoe slipconvention centertomastamascrownwalton
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1 - 5 of 996 reviews
Reviewed yesterday

Every staff tfsperson we encountered were friendly and helpful. The hotel shuttle was always available and Gary on the staff at the front went well above and beyond. He was a true gentleman and made my morning taking the time to find a special local...More

Thank alutz80
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded today

Thank you alutz80 for providing your recent feedback. Our staff will be excited to hear that you did experience our Southern Hospitality that we are very proud to provide. Please return again soon.

Reviewed yesterday

This property requires a new hotel manager who's involved in overall hotel operations. Property is beautiful and staff seems to want to provide great service. There's absolutely no staff coordination. No one knows what the other person says or does. The food service is far...More

1  Thank 733xxx
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded today

Dear 733xxx, I sincerely appreciate you taking the time to provide myself and our management team feedback. I apologize that you did not have the experience that I nor our team intended. I would like to contact you directly if allowed to work towards making...More

Reviewed yesterday

2nd time staying here and the second visit was just as good as the first. EVERYONE, and I do mean everyone, was genuine and helpful. Jeanie, who checked us in, was particularly pleasant, as she saw me later in the evening and asked how everything...More

Thank Gary C
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded today

Hello Gary C, thank you for taking time to provide your recent feedback. Jeanie and our team will be excited to hear your comments. Looking forward to your return visit again soon.

Reviewed 3 days ago

I can't remember any hotel where all the staff work so hard to be friendly and take care of guests. The food is excellent and everything works: the elevators, the climate control in your room, instant hot water, premium size high definition TV, microwave and...More

Thank Guest080
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 2 days ago

Thank you for commenting on your recent stay with our hotel. Last year we completed a complete building renovation previous to joining our new Delta by Marriott family. Please return again soon, I know our Great Staff will be excited to hear your feedback.

Reviewed 3 days ago via mobile

This is a nice hotel. We have stayed there a few times in the past year. The rooms are comfortable and clean. The shuttle service provided is terrific. They will take you anywhere within a two mile radius, and pick you up when you want...More

Thank Rebecca S
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 2 days ago

Thank you Rebecca S for taking the time to provide your review of your recent stay with our property. We appreciate that you have chosen our hotel and our Tremendous is looking forward to your return again soon.

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$167 - US$381 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Richmond
#13 Business Hotel in Richmond
#13 Romantic Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$167 - US$381 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Richmond
#13 Business Hotel in Richmond
#13 Romantic Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (160)
Room & Suite (100)
Dining (9)
Pool & Beach (5)
Business Centre & Event Rooms (5)
Questions & Answers
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cklamesa
25 March 2018|
AnswerShow all 6 answers
Response from JRCOM | Reviewed this property |
I'm sorry for the delay in responding. There is a parking garage on site. I'm not sure of the fee. On the weekends there is free street parking. The hotel staff was very helpful directing us to the street parking.
0
Votes
U6318KDpat
22 February 2018|
AnswerShow all 2 answers
Response from bgwalton7 | Reviewed this property |
Yes, I concur; going above and beyond to take care of the guests is standard operating procedure at this hotel. Enjoy your stay!
0
Votes
MG142
7 February 2018|
AnswerShow all 3 answers
Response from U6318KDpat | Reviewed this property |
Shuttle runs from 6am to 11 pm. Three vans. All have great drivers - Ed, Tomas, Cory.
0
Votes
Room Tips
"Get one at the Richmond Marriott and not at the Delta"
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"Ask for a river view or a city View - depending on what you like."
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"Ask for river view."
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"Odd-numbered room. The higher up the better view of the James River."
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