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Courtyard Richmond Northwest/Short Pump

152 reviews
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Traveller (26)
Room & Suite (22)
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Overview
  • Excellent43%
  • Very good35%
  • Average12%
  • Poor5%
  • Terrible5%
Travellers talk about
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
3.0 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (152)Write a Review
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63
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All reviewstypical courtyardexcellent service by stafffront deskfree breakfastlong stayindoor poolnice hotelmarriott hotelssoccer tournamentbroad streetthe room was nicebit datedeasy accesswest endcommon areaswould stay here againconvenient location
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11 - 15 of 151 reviews
Reviewed 18 September 2017

Perfectly acceptable for the three night stay my husband made there while I was in the hospital which was a mile or two away. He particularly appreciated that he could grab snack or simple dinner and a drink after he left me. He said the...More

Thank JMW176
Response from Jerome H, General Manager at Courtyard Richmond Northwest/Short PumpResponded 4 weeks ago

Thank you for choosing the Courtyard Richmond Northwest/Short Pump during your travels. We pride ourselves on delivering a memorable hotel experience during your travels, and we are very happy that we accomplished our goal. We hope to have another opportunity to be your hotel of...More

Reviewed 13 September 2017 via mobile

This is an older Courtyard, very tired looking guest rooms. Our room just. Melted stale the three days / nights we were there. Had to specifically request at 1pm and 2pm the room be cleaned. The breakfast area was nice, efficient and food good. However,...More

1  Thank Suzi B
Management response:Responded 15 September 2017

Thank you for taking the time to complete a survey on TripAdvisor in regards to your recent stay at the Courtyard Richmond Northwest/Short Pump. We truly appreciate your feedback in regards to your experience even though we didn't meet your standards. Your comments will make...More

Reviewed 13 September 2017

I pulled in at 3:00 AM with no reservation and the hotel was sold out because of race weekend. The clerk - Sharon Wilcox - knew that a number of visitors had not shown up. Although they had reservations, she made the call that one...More

1  Thank RickStoryTeller
Management response:Responded 15 September 2017

Thank you for taking the time to complete a survey on TripAdvisor in regards to your recent stay at the Courtyard Richmond Northwest/Short Pump. We truly value all feedback and we are much appreciative of your positive comments in regards to your recent stay. Our...More

Reviewed 3 September 2017 via mobile

Stayed 2 nights with my husband. Hotel was very nice, clean and comfortable. We enjoyed our stay. The hotel is in a great location. I would definitely recommend a visit. You will not be disappointed. I would come back!More

Thank Martha V
Management response:Responded 15 September 2017

Thank you for taking the time to complete a survey on TripAdvisor in regards to your recent stay at the Courtyard Richmond Northwest/Short Pump. We truly value all feedback and we are much appreciative of your positive comments in regards to your recent stay. We...More

Reviewed 19 August 2017

The front desk service, specifically from Bryan, was the perfect example of great customer service. Bryan exhibited interest, full attention and was professional and pleasant as he made me feel welcomed to the hotel. You could not have a better person representing Marriott hotels.More

Thank tvigot
Management response:Responded 15 September 2017

Thank you for taking the time to complete a survey on TripAdvisor in regards to your recent stay at the Courtyard Richmond Northwest/Short Pump. We truly value all feedback and we are much appreciative of your positive comments in regards to your recent stay. Our...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Bar/Lounge
Restaurant
Hotel Amenities
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Heated pool
Indoor pool
Restaurant
Details
Price range
US$105 - US$190 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$105 - US$190 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (26)
Room & Suite (22)
Questions & Answers
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Cis4Couture
7 November 2016|
AnswerShow all 2 answers
Response from Beverly B | Property representative |
No, we do not allow pets at this property. The Residence Inn; which is next door to us, does.
0
Votes
Room Tips
"it's adjacent to rte. 95 but we didn't hear any traffic"
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"Stay away from the elevator and ice machine"
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"Ask Sharon what she thinks."
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"Rooms with king bed and sofa sleeper had balconies."
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