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Holiday Inn Richmond South-Bells Road

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Holiday Inn Richmond South-Bells Road
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244 Reviews from our TripAdvisor Community

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Showing 239: English reviews
1 review
Reviewed 4 weeks ago via mobile

Great customer service we called ahead because our kids were asleep and wanted check in to be quick. I know I had been driving for half the day and was on edge, but Amanda at the front desk never lost her composure. We arrived and everything was ready just had to swipe and go, when we got to the room... More 

Helpful?
Thank Bannedall
Athens, Georgia
Level Contributor
321 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
Reviewed 21 October 2016

We were staying at the adjacent Candlewood and went here for a latish dinner. My wife's chicken was inedible. Both mine and my wife's fries tasted like rubber. The onion rings were good as was my baked potato. Service was very slow.

Helpful?
Thank Mike L
Newport, Rhode Island
Level Contributor
190 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed 19 October 2016 via mobile

No complaints about this hotel in south Richmond, right next to the Phillip Morris HQ (kind of a surprise for a New Englander). Room was fine and so was the service. Some reviews described the hotel as old, but we didn't notice anything amiss on our one-night stay. The nice bar and grill served us up a hasty big burger... More 

Helpful?
Thank pthomas156
Mandeville, Louisiana, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 October 2016 via mobile

I stayed at this hotel for a quick business trip to Richmond. I knew i was taking a chance Based on the previous reviews. So, I did not have high expectations. Upon arrival, the front desk agent was not attentive. At 1am There were multiple guests there having an alarm issue in their rooms. The one desk agent was trying... More 

Helpful?
Thank Waller92
Fairfax, Virginia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 October 2016 via mobile

Definitely a place to stay. Room was very comfortable, staff very helpful and the big bonus - a real, full breakfast for free at the restaurant attached to hotel! And not talking about making your own waffles or having cereal that other hotel chains claim is a full breakfast. Here you get a full menu choice - I had a... More 

Helpful?
Thank Terry M
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 September 2016 via mobile

This hotel was average at best, but served the purpose for a late check-in/early check-out stop. The lighting in the room was so dim that the whole room appeared dingy and dreary. The beds were comfy and appeared to be clean. The lighting in the bathroom was so bad that even after removing the globes covering the lightbulbs I could... More 

Helpful?
Thank TinaLoco
Palm Bay, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 September 2016

Our overnight stay was very good HOWEVER the restaurant Victory Bar was horrible. The plate I took up for my mother was dirty, the food was cold, nothing for vegetarians even though the owner is a vegetarian. I must commend Rajean, Aja and Bobbie Jean for stepping to the plate to try and get something for me to eat and... More 

Helpful?
1 Thank sherwoodbuilders
Marion, North Carolina
Level Contributor
4 reviews
3 hotel reviews
Reviewed 30 August 2016

This hotel left much to be desired in terms of service. Upon arrival, there was no clerk at the desk or within sight. I waited approximately 10 minutes before anyone arrived to complete my check-in. When I arrived in my room, there was a large area of standing water in front of the air conditioner. I notified the front desk... More 

Helpful?
Thank tshwoc
Doug V, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Ken, Guest relations manager More 

Newark, New Jersey
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 August 2016 via mobile

Overall nice hotel. Last minute reservation due to problems at another hotel. Encountered problems with the front desk clerk at check in and the restaurant for breakfast. The gentleman at the front desk was rude but was finally able to check in after he was able to locate a room. Upon arrival, he claimed that he had no availability even... More 

Helpful?
Thank goreign
Doug V, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Extremely sorry for your guest experiences at check in & at restaurant for breakfast. I will share this with our team & work on improving our services. More 

2 reviews
Reviewed 22 August 2016 via mobile

When we got to the hotel on 6/20/16, it took a while for us to get in out room because they did not have my information. I used Hotwire and they had to call and get all my information. (There was also a few other guest having problems with the hotel at the time. The manager seemed not to know... More 

Helpful?
Thank Derthri02

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
WARM WELCOME A new signature arrival will welcome you to the property including new lighting, to guide your way, landscaping & design features that creates an energized & branded sense of welcome that is universally recognizable. Customized music & scent selections engage guests in a full sensory experience. New Service Promise: A Best-in-Class service culture Stay Real to further ensure the team develops the behaviors & skills to serve guests so they feel like individuals & not numbers; genuine people delivering real service. We are Richmond s NEWEST Holiday Inn located near the airport (RIC). Located off of I-95 at Belles Rd., exit 69 & near I-64 & I-895. Our full-service facility will take care of all your needs & exceed your expectations! See a different game in the Sporting News Grill, a sports themed restaurant to provide the perfect place to connect, dine & catch your favorite team in action during a stay at the Holiday Inn Richmond. CLOSE TO WHERE YOU NEED TO BE Minutes away from; Richmond International Airport (RIC), Phillip Morris, Honeywell, Dupont & Fort Lee & the other many companies in the area. Also, enjoy the many attractions in Richmond; Richmond International Speedway, Kings Dominion & Brown s Island. ... more   less 

Additional Information about Holiday Inn Richmond South-Bells Road

Address: 4303 Commerce Road, Richmond, VA 23234
Region: United States > Virginia > Richmond
Price Range: £68 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Richmond South-Bells Road 3*
Number of rooms: 167
Reservation Options:
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Also Known As:
Holiday Inn Richmond South-Bells Road Hotel Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Richmond South-Bells Road staff and other travellers.
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Questions? Get answers from Holiday Inn Richmond South-Bells Road staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good tip, go nearer the town.”
 of 5 bubbles , 31 Jul 2016 | Read review
“Beautiful and comfy rooms!”
 of 5 bubbles destinyanavarro, 19 Jul 2016 | Read review
“Rooms on the north side are quieter.”
 of 5 bubbles mikenaka, 19 May 2016 | Read review
“Don't even bother wasting your money. Stay far away from this place.”
 of 5 bubbles M135SPgeorgel, 9 May 2016 | Read review
“rooms are the upper floors seem to be quieter.”
 of 5 bubbles P1684NHirenec, 3 May 2016 | Read review
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