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My husband and I just spent two nights here, and definitely wished we had chosen elsewhere. As others have mentioned, the building is undergoing renovations, which are mentioned nowhere on their website, and right now it’s certainly not worth the rate we were charged.
Date of stay: January 2019
Response from IHGService, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded yesterday
Thank you for your stay and for taking the time to share your experience with us. I am sorry to know that you did not experience the seamless, enjoyable stay we want to provide our guests due to the ongoing renovations. Our hotel...More
The Hotel is currently undergoing renovation - an enormous renovation. Half each floor is shut down. The entire lobby is shutoff and unheated. The breakfast room has been Moved to the Ballroom which has no heat and was @ 35 degrees on our visit. One...More
Date of stay: November 2018
1 Thank MichaelfromPhilly
Response from IHGService, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 16 December 2018
Thank you for choosing Holiday Inn. I understand the frustration of facing an uncomfortable stay, and I'm sorry this happened. Your continued patience is highly appreciated as we deliver our promise of Creating Great Hotels, Guest Love. To ensure that the incident is...More
Our family had to go to DC and had to make a reservation quickly and it needed to be close to the Richmond DMV. This place fit the bill by being only 2 miles away from the DMV and the rooms looked perfect and it...More
Date of stay: November 2018
Thank Ricki M
Response from IHGService, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 13 December 2018
Hi Ricki M,
Thank you for staying with us and for leaving a review on TripAdvisor. I am glad to read that you found our location to be convenient.
I am sorry for not meeting your expectations when it comes to the breakfast served. I...More
On September 3rd the hotel was being remodeled. We were not aware of this construction. Our reservations were several months before our stay. The first luggage cart had a flat tire. We had to reload our luggage to a second cart. This situation should have...More
Date of stay: September 2018
Response from IHGService, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 7 November 2018
Hi Robert B,
Thank you for your recent stay with us and for writing a review about your experience. It is regrettable that we were not able to execute an exemplary hotel stay experience due to the front office services and overall condition at the...More
It was kinda of messy and not clear where the "lobby"/Check in was located. Room was fine, it had been updated. Leaks from ceiling in hallways, not friendly check in and check out.
Loud noise from highway.
Great location. Close to fast food, restaurants, shipping....More
Date of stay: October 2018
Response from IHGService, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 30 October 2018
While I'm glad you found our location great, I'm sorry your experience didn't go well due to the renovation, highway noise and unacceptable hallway condition. What you described certainly isn't what we want for our guests. I've noted your feedback and shared this...More
Conveniently located off historic Broad Street near the I-64 and I-95 intersection, the Holiday Inn(R) Richmond - I-64 West End hotel offers easy access to everything "The River City" has to offer. The hotel is …Moretwo miles from the Amtrak station and near Richmond International Speedway and downtown attractions. The surrounding neighborhood features several shops and restaurants, as well as business parks home to Fortune 500 companies. Our hotel's location is ideally close to historic Monument Avenue and a number of shopping centers like Willow Lawn and Crossroads. A short drive away, you'll find many attractions in bustling downtown Richmond, VA. The hotel is also near Richmond International Speedway and just five miles from famed Hollywood Cemetery. Business travelers appreciate our proximity to major corporations headquartered in Richmond, VA. Our hotel is close to Wellpoint, Anthem, Altria, Sears, Martins and more. On-site, the convenient 24-hour Business Center is equipped with copy, fax, print and Internet service. Hotel amenities include Crossroads Bar and Grille, a Fitness Center and free high-speed, wireless Internet access throughout the hotel. Visit Richmond, Virginia and enjoy the comforts of home at the Holiday Inn(R) Richmond - I-64 West End hotel. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.