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Holiday Inn Richmond I 64 West End

Traveller (19)
Room & Suite (12)
Dining (6)
Overview
  • Excellent21%
  • Very good22%
  • Average20%
  • Poor17%
  • Terrible20%
  • 28 Nov 2018
    “Under Extreme Renovations”
  • 15 Oct 2018
    “Property Is Under Renovation”
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2000 Staples Mill Rd, Richmond, VA 23230-3109 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star accommodation
Additional information
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Offers from Holiday Inn Richmond I 64 West End
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Rooms
3 Feb4 Feb
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1 room, 2 adults, 0 children
Standard Room
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Reviews (238)
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1 - 5 of 230 reviews
Reviewed 2 weeks ago

My husband and I just spent two nights here, and definitely wished we had chosen elsewhere. As others have mentioned, the building is undergoing renovations, which are mentioned nowhere on their website, and right now it’s certainly not worth the rate we were charged. Additionally,...More

Date of stay: January 2019
Thank TLW88
Response from IHGService, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded yesterday

Hi TLW88, Thank you for your stay and for taking the time to share your experience with us. I am sorry to know that you did not experience the seamless, enjoyable stay we want to provide our guests due to the ongoing renovations. Our hotel...More

Reviewed 1 December 2018

The Hotel is currently undergoing renovation - an enormous renovation. Half each floor is shut down. The entire lobby is shutoff and unheated. The breakfast room has been Moved to the Ballroom which has no heat and was @ 35 degrees on our visit. One...More

Date of stay: November 2018
1  Thank MichaelfromPhilly
Response from IHGService, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 16 December 2018

Hi MichaelfromPhilly, Thank you for choosing Holiday Inn. I understand the frustration of facing an uncomfortable stay, and I'm sorry this happened. Your continued patience is highly appreciated as we deliver our promise of Creating Great Hotels, Guest Love. To ensure that the incident is...More

Reviewed 28 November 2018

Our family had to go to DC and had to make a reservation quickly and it needed to be close to the Richmond DMV. This place fit the bill by being only 2 miles away from the DMV and the rooms looked perfect and it...More

Date of stay: November 2018
Thank Ricki M
Response from IHGService, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 13 December 2018

Hi Ricki M, Thank you for staying with us and for leaving a review on TripAdvisor. I am glad to read that you found our location to be convenient. I am sorry for not meeting your expectations when it comes to the breakfast served. I...More

Reviewed 17 October 2018 via mobile

On September 3rd the hotel was being remodeled. We were not aware of this construction. Our reservations were several months before our stay. The first luggage cart had a flat tire. We had to reload our luggage to a second cart. This situation should have...More

Date of stay: September 2018
Thank robertbG2325JI
Response from IHGService, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 7 November 2018

Hi Robert B, Thank you for your recent stay with us and for writing a review about your experience. It is regrettable that we were not able to execute an exemplary hotel stay experience due to the front office services and overall condition at the...More

Reviewed 15 October 2018

It was kinda of messy and not clear where the "lobby"/Check in was located. Room was fine, it had been updated. Leaks from ceiling in hallways, not friendly check in and check out. Loud noise from highway. Great location. Close to fast food, restaurants, shipping....More

Date of stay: October 2018
Thank margievo
Response from IHGService, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 30 October 2018

Hi margievo, While I'm glad you found our location great, I'm sorry your experience didn't go well due to the renovation, highway noise and unacceptable hallway condition. What you described certainly isn't what we want for our guests. I've noted your feedback and shared this...More

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About
Description
Conveniently located off historic Broad Street near the I-64 and I-95 intersection, the Holiday Inn(R) Richmond - I-64 West End hotel offers easy access to everything "The River City" has to offer. The hotel is More two miles from the Amtrak station and near Richmond International Speedway and downtown attractions. The surrounding neighborhood features several shops and restaurants, as well as business parks home to Fortune 500 companies. Our hotel's location is ideally close to historic Monument Avenue and a number of shopping centers like Willow Lawn and Crossroads. A short drive away, you'll find many attractions in bustling downtown Richmond, VA. The hotel is also near Richmond International Speedway and just five miles from famed Hollywood Cemetery. Business travelers appreciate our proximity to major corporations headquartered in Richmond, VA. Our hotel is close to Wellpoint, Anthem, Altria, Sears, Martins and more. On-site, the convenient 24-hour Business Center is equipped with copy, fax, print and Internet service. Hotel amenities include Crossroads Bar and Grille, a Fitness Center and free high-speed, wireless Internet access throughout the hotel. Visit Richmond, Virginia and enjoy the comforts of home at the Holiday Inn(R) Richmond - I-64 West End hotel. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Restaurant
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Breakfast included
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Self-Serve Laundry
Wheelchair access
Awards & Recognition
GreenLeaders Bronze level
GreenLeaders Bronze level
Hotel Style
Onsen
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenLeaders Bronze level
GreenLeaders Bronze level
Contact Information
Hotel Style
Onsen
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
144
Price range
US$94 - US$160 (Based on Average Rates for a Standard Room)
Also Known As
Holiday Inn Richmond i 64 West End Hotel Richmond
,
Crossroads Holiday Inn
,
Richmond Holiday Inn
Location
United States > Virginia > Richmond
Hotel class
Awards & Recognition
GreenLeaders Bronze level
GreenLeaders Bronze level
Contact Information
Hotel Style
Onsen
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
144
Price range
US$94 - US$160 (Based on Average Rates for a Standard Room)
Also Known As
Holiday Inn Richmond i 64 West End Hotel Richmond
,
Crossroads Holiday Inn
,
Richmond Holiday Inn
Location
United States > Virginia > Richmond
Photos
Traveller (19)
Room & Suite (12)
Dining (6)
Pool & Beach (1)
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Questions & Answers
Ask a question
TravelGal1246
9 July 2016|
Answer
Response from Sarah H | Property representative |
Thank you for your inquiry. No, our hotel is not pet-friendly.
0
Votes
TravelGal1246
9 July 2016|
Answer
Response from Sarah H | Property representative |
Thank you for your inquiry. No, our hotel is not pet-friendly.
0
Votes
Room Tips
"Stay away until Fall 2019"
MichaelfromPhilly
1 Dec 2018
Read review
"Rooms on the opposite side of the highway are being renovated."
margievo
15 Oct 2018
Read review
"Stay elsewhere."
QGPop
28 Sep 2018
Read review
"We stayed in a room with two queen beds. it was quite roomy."
356brucen
24 Jun 2018
Read review
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