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Hilton Richmond Downtown

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Hilton Richmond Downtown
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1,304 Reviews from our TripAdvisor Community

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Showing 1,298: English reviews
Reviewed yesterday NEW

As usual, very nice stay and tremendous support from staff ranging from meeting planning to meals and beverages. Friendly and supportive staff. Facilities were excellent. Location great close to nice restaurants on Broad Street (Tarrant's) and of course La Grottoe connected to hotel provided an awesome 4-5 course autentic Italian dinner for 25 people.

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Helpful?
Thank Kevin M
Leawood, Kansas
Reviewed 3 days ago NEW

I stayed here two nights on business in November 2016. What a shock the room was, truly wanted to move in. 18 foot ceilings, wall of windows, clean clean clean with tasteful modern classic decor. Excellent bath, good closet space, roomy with good furniture. Cannot complain about one thing, service was top notch including bandaids for blisters. Forwarning you though...

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Helpful?
Thank Carrie N
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear Carrie; Thanks for your visit and wonderful review. We are fortunate to be a repurposed multi-use building in the former historic Miller & Rhoads Department store thus the tall ceilings and larger rooms. I'm glad you enjoyed our service and the area for your conference. Certainly the Richmond area has had a rebirth over the years, and many new...

Reviewed 4 days ago NEWvia mobile

In town for USA Fencing's December NAC tournament, I found the Hilton convenient to the Convention Center. The rooms are spacious and very clean. The desk staff was friendly and professional. Room service was prompt and the burger was tasty.

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Helpful?
Thank Fencin
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear Fencin; Thank you for your visit and review. I am glad you joined us recently for the Fencing Tournament and found our hotel convenient to the venue. We hope to see you back again, Happy Holidays. Good luck to your athlete. John C. GM

KC
Reviewed 4 days ago NEW

Breakfast was Hampton Inn Quality - runny eggs and freshly thawed pastries but Hilton pricing $20 for the privilege. Room was fine except noisy heater. Liked the complimentary Colgate toothpaste when I said I forgot mine.

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Helpful?
Thank bargainhopper
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear Bargain Hopper; Thank you for your visit and review. We have shared your comments with the team to ensure they provide a better breakfast experience. I also sent a personal note to determine exact day / time / venue in hotel so we could pinpoint the issue with the eggs, as we have our Executive Lounge, Restaurant, and room...

Franklin, Virginia
Reviewed 4 days ago NEW

Valet parking only.Garage or in parking lot. Staff very friendly. Rooms and Hotel very clean. water infused with fruit for guest was a nice surprise. Very refreshing. Breakfast Buffett recommend very good. Plenty of great hit food. Fresh omlet cooked yo your liking.Conveint location.

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Helpful?
Thank Robin E
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear Robin, Thanks for your visit for one of our Santa Tea events in conjunction with our friends at the Children's Museum of Richmond. We are glad you enjoyed your visit, and many of our services you noted. Happy Holidays, and we hope to see you back again soon. Sincerely, John and team.

Palo Alto, United States
Reviewed 6 days ago NEW

My son is a fencer, and unlike many of the people staying at the hotel who are relatively local, we flew across the entire country to be here for the fencing event today. (San Francisco is our home). I fully expected my son to do well, which is why we took 3 days off work and school to do this,...

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Helpful?
Thank 651chih
Prospect, United States
Reviewed 1 week ago

WOW! What an incredible hotel. Great location and by far the nicest looking Hilton Hotel I have stayed in yet. The rooms were clean and well appointed. The service was perfect!! This will be my only hotel choice in the future when I travel to the Richmond, VA area.

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Thank H775FJbradb
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Thanks so much for your "Awesome" review, and we'll be looking forward to your next visit ahead. Happy Holidays, John and team.

baltimore md
Reviewed 1 week ago

On our way south before Thanksgiving Rush i did not want to have to Fight the Morning Rush Hour out of Baltimore and DC so i left after Lunch and I had reservation at this Wonderful Hilton Hotel easy on access from 95 and Once you pull in greeted by a great Front door staff , taking care of Luggage...

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Helpful?
Thank wmbrakeman
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

We are grateful for your stop during Thanksgiving, great idea to get off the highway, 95 can be a beast ! Thanks for your comments about the team that services the Executive Lounge, I'll pass this along, as well the others you noted. Yes, LaGrotta has been a great addition to our hotel since August, a longtime Richmond restaurant now...

Reviewed 1 week ago

The Hotel itself, location and the room were all very good, as hoped for. The room was clean, the restaurant very good for breakfast and having the 24 hour valet and also access to a free shuttle was great. Where this hotel really stood out, however, was in the quality of the staff. Every person we met from the Valet...

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Helpful?
Thank thomascQ4784VJ
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Thank you so much for your visit and review. I'll surely be finding Adrian to shake his hand for his efforts as you noted, and will share all the comments with our wonderful team. (Newly promoted to Supervisor, so great to hear) We could have the most beautiful hotel in the world but it does come down to service and...

Virginia
Reviewed 2 weeks ago

Stayed over night on black Friday. Hotel is nice. It was converted from the downtown Miller and Rhoads department store. So the place has some architectural character. Facility is very clean. Staff was outstanding. Very friendly and eager to serve. A shout out to the valet parking crew who did a great job and explained the pricing very well. Had...

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Helpful?
Thank Michael A
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear Michael; Thank you for your recent "Black Friday" visit and feedback. I was glad to hear you had an enjoyable stay with us and met some of our great staff. I'll certainly share all your comments with the team. We hope to see you back soon. Safe & Happy Holidays ahead. John and team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 

Additional Information about Hilton Richmond Downtown

Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Region: United States > Virginia > Richmond
Price Range: £108 - £222 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Richmond Downtown 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hilton Garden Inn Richmond Hotel Richmond
Hotel Style:
#3 Green Hotel in Richmond
#5 Business Hotel in Richmond
#5 Romantic Hotel in Richmond
#7 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Richmond Downtown staff and other travellers.
3 questions
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Questions? Get answers from Hilton Richmond Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the rooms with an upstairs bedroom!”
 of 5 bubbles 183carrien, 7 Dec 2016 | Read review
“executive floor upgrades”
 of 5 bubbles wmbrakeman, 28 Nov 2016 | Read review
“Rooms facing east are noisy...avoid those if you can.”
 of 5 bubbles rstravelerMaryland, 26 Nov 2016 | Read review
“My room on the 4th floor was a little noisy one night(7th game of the World Series).”
 of 5 bubbles JayB1r, 7 Nov 2016 | Read review
“A club level room is worth the extra”
 of 5 bubbles freqworld_traveller, 5 Nov 2016 | Read review
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