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Hilton Richmond Downtown

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Hilton Richmond Downtown
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1,329 Reviews from our TripAdvisor Community

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Showing 1,323: English reviews
Wilmington
Reviewed yesterday NEW

Excellent service all around with one exception, bar service, understaffed...seemed irritated by our presence. It was like this service was subcontracted compared to all other staff. Valet, bell service, check-in, check-out ALL focused on customer attention with a smile. Then when it came to bar/food service we went across the street to another hotel

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank lennyl939
Ocean Isle Beach, North Carolina, United States
Reviewed 2 days ago NEW

Rooms were modern & clean and staff was very helpful. The gym had something for everyone and there were many restaurants in the hotel as well as nearby for many food options. This was our second stay here for a volleyball tournament. If you sleep on the street side bring a fan or ear plugs--the windows are thin and the...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Mary W
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear Mary, Thanks for your recent visit and review. Glad to hear you enjoyed your stay for a Volleyball weekend. Being in the city, our lower exterior rooms certainly can hear the "sounds of the city", and we do have quieter interior rooms as well, or as you suggested bring a fan ! We hope to see you back soon....

Wilmington
Reviewed 2 days ago NEW

Great Hotel! Perfect location for our tournament. Super comfy beds and sheets. Loved the modern decor!! The gym was very nice and easy to use. The pool and hot tub were great as well. I would definitely recommend this hotel to others if they are staying in the Richmond area!!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 578hillaryv
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Thanks for your recent visit for Volleyball, we hope your team did well. We'll share your positive review with the team, and hope to see you back soon. Good luck with the season ahead. Sincerely, John and team

Saint Louis, Missouri
Reviewed 2 days ago NEWvia mobile

All of the staff I encountered at this hotel were extremely friendly and left me with the impression they each took it personally to do their part to make my stay pleasant. The room was beautiful and clean and had high ceilings. Very complete restaurant and bar facilities and others within walking distance. There were a couple large groups at...

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Helpful?
Thank mrskillz
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Thanks for your recent visit and review. We are pleased you found it to be welcoming and comfortable. You are correct, we do have some interior rooms as well and their windows face our interior atrium area which is adjacent to our pool on the 2nd floor. Sincerely, John Cario GM

Washington, DC
Reviewed 3 days ago NEW

I stayed at this hotel one night for a wedding in Richmond. It's located right off the highway and eat to get to via GPS. We arrived at around 1pm and noticed there was ample parking within a 2-3 block radius of the hotel, as well as a public parking lot directly across the street from the hotel, where it...

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Helpful?
Thank Georgina M
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear Georgina; It was great to hear you enjoyed your wedding visit with us and found our shuttles to be helpful for the event. We hope to see you back soon, don't wait for a wedding to visit us ! Sincerely, John and team

Clifton Forge, Virginia
Reviewed 1 week ago

We stayed in this hotel this weekend . We were attending the vcu basketball game and the weather was very snowy. We never moved our car all weekend and the hotels shuttle service took us where we needed to be. The drivers were very professional and accommodating when we called them. It was a great service and made our weekend...

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Helpful?
1Thank Leigh K
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear Leigh, Glad you had a nice visit for a VCU game (go Rams) and during our first large snow storm this season as well. We are proud of our drivers who take our guests in a 2 mile radius of the hotel which includes VCU. We'll share your feedback with the team, and hope to see you soon. Sincerely,...

Norwich, United States
Reviewed 1 week ago

This is a really attractive, clean, well-appointed hotel with friendly, helpful staff. Nice selection of local beers at the bar, dinner was great, overall no problems or complaints. I typically stay at Hiltons and this one did not disappoint.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Scott C
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear Scott; Thank you for your visit and review on Tripadvisor. I was glad to hear you enjoyed your stay with us and in Richmond. We hope to add some more locals on tap soon too, but happy to say a great new stout (Chocolate Silk Pie Milk Stout) is now on tap too, a collaboration with us and Three...

20165
Reviewed 2 weeks ago

I will be in this hotel, or the Marriott across the street, for the next 8 months, and the first three weeks have not been overly impressive. Some positives, I agree with the other posts that the front desk staff and Valet folks are great. Not complaints there. The maid service has some issues. Maybe I started my 8 month...

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Helpful?
Thank 20,165
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Thank you for your visit and feedback. We know our guests have lodging choices, but we truly want a great experience for all our visitors. I sent a personal note so we can hopefully address your noted concerns with your future stays. We look forward to hearing from you. John and team.

Reviewed 2 weeks ago

We were in town for a wedding and this hotel was the official hotel for out of town guest. It was a very nice hotel from top to bottom. We stayed on the executive floor (7th) and that was very nice. They have an executive room that serves breakfast each morning and has appetizers and drinks in the evening. The...

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Helpful?
Thank Tim S
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear Tim; Thanks for your wedding and New Year's Eve visit. This year with New Year's on a Saturday we had several wedding groups taking advantage of our great central location, shuttle vans, and general service as you noted. I'm glad you enjoyed the Executive Level and Lounge ! We hope to see you back soon, don't wait for another...

Virginia
Reviewed 2 weeks ago

Hotel conveniently located downtown near art gallery, science center, and museums. Parked car and used hotel shuttle for entire stay to see all the sites. Hotel extremely well kept and impeccably clean. Highly recommend it.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank timothyab2017
tripdbl, General Manager at Hilton Richmond Downtown, responded to this review

Dear Timothy; Thank you for your "Christmas" visit with us and your comments. It's such a wonderful time of year to visit Richmond, and so many sights and sounds of the Holiday season, and especially "lights". Glad you made it to many attractions in our shuttle, a wise choice, let our awesome drivers get you around town. We hope you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 

Additional Information about Hilton Richmond Downtown

Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Region: United States > Virginia > Richmond
Price Range: £130 - £246 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Richmond Downtown 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Priceline, Hotels.com and Travelocity so you can book your Hilton Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Richmond Hotel Richmond
Hotel Style:
#3 Green Hotel in Richmond
#5 Romantic Hotel in Richmond
#5 Business Hotel in Richmond
#7 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Richmond Downtown staff and other travellers.
3 questions
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Questions? Get answers from Hilton Richmond Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“7th floor is the Exec. floor but good luck getting it. Even with my diamond status, i rarely get up there.”
 of 5 bubbles 20165, 5 Jan 2017 | Read review
“I was on the 4th floor and everything was good”
 of 5 bubbles UrbanBuzzMagCom, 30 Dec 2016 | Read review
“Avoid the rooms on the Broad Street site.”
 of 5 bubbles RossFelix, 28 Dec 2016 | Read review
“All rooms seemed quite good”
 of 5 bubbles 653gabrielw, 21 Dec 2016 | Read review
“Request a softer plush mattress”
 of 5 bubbles Ceej316, 14 Dec 2016 | Read review
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